I haven't screamed until today
But lost plot this evening with yet another call to exec office who as usual, promise you one thing then move the post, pitch and field to another county.
For the first time I hung up the phone and thought it, and lifted the phone again and had a long conversation with my solicitor to find out exactly what my legal position is. LR have boxed clever here and allowed my consumer rights to time out while they have been fannying about. But..... I have a get out clause
Still waiting for LR to make a decision about how they are going to proceed, but I fear this may take some time no matter how much I push and kick. They have one speed, slow!
Nearly four weeks since car returned, inspected by engineer and still no direction as what to do. 2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

Having been where you are just last year I know how frustrating this is - LR have lost the plot

My previous LR's weren't perfect but I loved them - they had niggles but were dealt with quickly and efficiently under warranty - this is no longer the case - dealers appear clueless and LR wriggle whenever a problem occurs or take forever to deal with it

Been to look at a New RRS Black Edition today because the rivals don't turn my head and I want a car built in UK - just waiting for figures but still not sure if I will take the risk this time

I should be committed

Really hope you get this sorted before you crack under the pressure  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Muddy, why do you want a car that has been built in the UK

Simon, i sense you are reaching the end of your teather now with this, and i'm very surprised its taken so long i would storm into the service dept with the log book and spare set of keys and a letter with a demand of what the vehicle was worth when it entered their workshop with engine failure the first time and throw them at the service manager and tell him you want a cheque for the value of your vehicle or you are not moving from the service dept untill you get a cheque or funds transfered into your bank account. Ideally you could do with a well known motoring magazine reporter to go into the dealership with you once you have filled him in on the story. Except nothing less now, you have been more than patient thoughout this fiasco. Vehicle not fit for purpose.

Ady - since buying my first Lr in 2000, seeing the decimation of British manufacturing and the growth of cheap often inferior imports I made a conscientious decision to buy uk built cars and hopefully help keep British jobs. I am all for buy British if possible especially in the supermarket

Admittedly recent experience is making me question the logic of this but I live in hope

I know Japanese and German built is supposed to be best but I had a bad experience with a landcruiser and saw a nightmare vw case through a neighbour. Also they build bland cars IMHO

Up to tata taking over I was very happy but maybe that's just a coincidence  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Where's the Thank You button.

Tbh, i think those days are long gone when people tried to keep britain a float by buying british.

Ady 555 wrote:

Tbh, i think those days are long gone when people tried to keep britain a float by buying british.

Sadly true - but it's starting to catch on - the French have been doing it for years  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

simple1 wrote:

I haven't screamed until today

You are one of the ones who has every reason to scream!

If you were dealing with local government and had such a run around you'd have several options to get someone higher up/externally to kick butt. But sadly the private sector is lucky enough (for them) not to have such balances. So all you can do is vote with your wallet. Eventually. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Ady 555 wrote:

Where's the Thank You button.

Tbh, i think those days are long gone when people tried to keep britain a float by buying british.

Simon, as said, you've been a Saint up until now, so your frustration is more than justifiable and more than overdue IMHO.

I really would contact a motoring magazine now and give them the full story, from the start to where you are today.
JLR are making a big song and dance at the moment and spending £m's on advertising the latest RRS trying to get people to part with their cash, so I think it's only fair that there should be some balancing press as to the shocking way they treat people that have already spent £50-70k with them already.

It really is time to pull out the big guns and let them have both barrels

Believe me I'm not usually one to advise such drastic action, but in your case I think this is 110% reasonable. As Ady says, you have a car that is not fit for purpose.....so what are THEY going to do about it. Give them a deadline and say if it's not sorted out by x date, you will involve the press. If they choose to do nothing, then they have only themselves to blame

Good luck  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

I think Beancounter makes some good points re involving the press, however, it is also worth bearing in mind that many of the motoring hacks and their publications will have close relationships with JLR and the advertising from JLR is likely to be an important revenue stream for some. I’d be surprised if a publication with long term advertising commitment from JLR would be over keen on slating them too harshly.

It might just be me being cynical but before pulling the trigger with such comments to JLR might be worth checking out the willingness of whatever publications to print the story.

Again Good Luck to you and hope you get a positive resolution very soon.

 --------------------------------------------------------
RRS TDV8 Black/Black (Gone)
RRS TDV8 Stornaway (Gone)
RR Vogue TDV8 (Gone)
RRS 4.4V8 (Gone)
Defender 110 300tdi (Stolen, much missed)
RR Vogue V8 P38 (Gone)
LR 90 TD (Gone)

That's a fair point BigCat
The key is choosing which form of media to get the point across, some times a small local newspaper can be the most damaging to a 'local' dealer as it sully's their name locally. There is an independent garage near me, not a JLR, who had bad regional press a last year, I saw the other day when I drove past, that they have sold out - I can only assume the two things are linked.  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

I vote JC's Sunday Times column. He doesn't give a what he says  2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

+1 Jc has always been a fan of the L/R's reliability

Finally flipped. Have taken up residence in Guy Salmon Showroom so food parcels gladly accepted. Time for some answers and forward motion. 2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

Good Luck  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!