unbelievable customer service  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

It isn't the customer service, all sweetness and light, it's the fact that everybody is so ineffectual and nothing gets done unless you are on the phone constantly chasing and hounding somebody's back end. No body seems to give a that I paid 60k for this car and its still off the road. I know that LR employ people to trawl these web sites, hence never publishing the full extent of all the back room dealings but its really time some one at LR grew a pair and just got on and sorted this instead of telling me about dealer politics and how in house resolutions are sorted. Fed up with bubbles and nicey nicey. After six years of chasing my and everyone else's arse, I would really like time to enjoy myself without the stress of owning a car that has and continues to be not fit for purpose.

Ah that's better, rant over  2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

Yet again can only offer greatest sympathy watching this tale of woes. Amazing that LR don't seem to able to install an engine satisfactorily. Did they test your theory about a knocking small end by disconnecting fuel injectors one at a time? If there is an issue then unloading the bearing in this way is supposed to stop the noise isn't it?

Need to do some miles in my TDV8 on Sunday so my paranoia - driven by your saga - is driving me to do an oil and filter change on Saturday Parts are already here. 2008 MY Java Black TDV8 HSE

They can't do all. Dealer has done oil pressure checks, all well over where they should be, and used stethoscope but haven't come up with finite answer and won't take engine to bits. "They only fit complete units!"
As the oil feed to small end is via jet to base of piston, there won't be a fall off as if main or big end are duff. I guess and that's a guess, that as noise is getting worse, the oil jet isn't directed as it should be.
As they wouldn't strip original engine to see what issue was they ain't touching this one. Other issue is they couldn't get flywheel/torque converter off but eventually did, so god knows what can be damaged in that. I had the oil starvation line but being of mechanical bent, know that the gearbox feeds it not the engine.
I am possibly the worse person to baffle with bull as I actually know how these things work.
Issue is I no longer care, and it won't be my problem as I will not be taking the car back, nor will I drive it again.  2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

Sorry to hear your continued woes Simon  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

And I thought our local dealer was useless.

I just cannot believe that Land Rover find this acceptable & have not by now said the retail price of the car is x and we will give you that off any new or used vehicle, although god knows why you would ever want to buy another land rover product again !!

Like all the forum I wish you a speedy solution to the saga !

Best of luck.

Land Rover do you really think this is doing you any good !

For sake sort it out now Paul

L405 Loire Blue
Swift Conqueror 645
Abarth 500c

My question is how in a practical way, can we help Simon?

Perhaps we should all write to JLR's Director of Customer Service and say how shocked and worried we are to read that they have allowed this saga to continue as long as it has.

We're, as a selection of their customers, are not saying cars don't give problems just that we want assurance and expectation is that they and their dealers should, as professionals should be capable of resolving a fault within a reasonable time (14days) and that means holding an inventory of spare parts.

During my woes last year some great members on here emailed lrcs and management in my support

Sadly it did not seem to bother jlr who are now firmly focused on new sales and exports

http://www.telegraph.co.uk/finance/newsbys...-rise.html

I am up for showing our support - perhaps liam should join this thread and show us what he can do  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Simon, sorry to hear that your motor is still not right after all this time and work that has gone into it. Why hasn't the dealer got the engine supplier involved and asked them to find out what the problem is with the engine? At the end of the day, your dealer has only fit the engine, if the problem is internal then surely its the engine supplier's problem. Tbh, i would of thrown the towel in a long time ago, how the hell have you hung on to it for so long i will never know. Good luck getting your cheque asap.

I think I'd be suggesting that a large advert in a major daily paper will be expensive for me but it will probably be more expensive to them in lost potential sales. Perhaps you could borrow a trailer and park it outside the dealership with a big board on it saying how you've been messed around. So long it's parked legally they can't do a thing about it. Might shame them into doing something to sort it out.

Also, have you spoken to WhatCar? or similar? They usually have a piece in them about someone who has had bad service which is suddenly sorted when the magazine gets involved.

I suppose this case underlines the key customer service problem with the franchised dealer system. Your relationship is with the garage not LR so LR can just walk away whistling. The dealer is unable to sort the issue without LR's help but LR don't want to get involved. The result is that the customer gets shafted. The reality is that the garage should replace the engine if the one they have fitted is unserviceable - and at their cost because you're paying for a new engine, not several different new ones. And if they break something whilst doing it they should fix that too. But then they just say "must have been broken before mate".

As I say, the end result is always that the customer gets shafted.

Which dealer are you using? I don't want to go near them with mine... 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Thanks for the support guys. I think If I was to publish the entire truth, no one would believe it.
Response to rejecting the car came in email form this evening, saying my issue is with supplying dealers and the branch closed down. Offers of discounts off new and used vehicles are worthless when a land rover product won't ever hit my driveway again. All I ever wanted was a car that was fit to use, outside my door when I wanted it and not in a garage being fixed. As is the car is worthless, can't be sold or given away and if it does need another engine, it will be another four months to get one, and another month to change it. Something I can't face. So I'm afraid I have instructed the legal beagles to go do it. Had dealer said sorry, we'll refund you the repair costs and sort it, no they are awaiting instruction from LR who are waiting for dealer to supply more test results. I can't understand why hotshot tech wizzo hasn't been dispatched from Coventry to sort it, hour and half from Bristol....
If you guys want to crack on and start complaining, feel free to do so, Andy West is head of Customer Relations, but it is Exec office that deals with these things so aim your shots at their bows.  2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

"Issue is with supplying dealers" my

Supplying dealer sold it - yes - but Lr built it and in absence of supplying dealer they have a legal and moral duty to the customer

This attitude reflects my own experience last year - words are cheap and sympathy on the phone but its decisive action we want to see when things go wrong or we go elsewhere

Simons experience and my own mean that when my extended warranty expires in November 2014 I will probably not buy a JLR next time - very sad

I would normally have changed by now as can be seen by my long list below but with silly prices, poor reliability/service I have hung back this time as my confidence is waning  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

I’ve been watching this topic over the months and was hoping you’d get the vehicle back and be good to go and I’m very sorry about all your challenges with this particular RRS. I purchased a 2008 RRS which had previously had a replacement engine fitted by LR main agent. I naively thought this would be a good thing (although always struggled to understand why such a vehicle would need an engine after 50k miles).

However, it was the worst car I’ve ever owned and had no end of issues including a turbo fail, rough running (like a 3 legged race horse), on-going warning lights, episodes of going into ‘limp home mode’ and complete road side failure.

It spent weeks and weeks with the LR main agent, had thousands spent on it and at one point the they suspected a software fault and it was referred to LR HQ. The car was returned to me after each episode with a clean bill of health, only to replicate the same fault warnings, episodes of limp home mode and road side failure!

I don’t know how many times the body was lifted (which has to be the worst design ideas in history) but I personally do not think this is a good idea & I remain convinced that this procedure had been done to solve one issue (replace engine, then replace turbo) only perhaps to cause another.

The end result was that the issues were never resolved & eventually the car was replaced with another TDV8 of similar age & mileage, by the dealer concerned, who in all fairness deserve great credit for their commitment to me as a customer.

The experience left me rather paranoid about every warning light flash etc and since I don’t have the time or patience to endure such issues. Each time I got in the replacement car even though it was generally fine, I had visions of yet another LR assistance Disco followed by a flatbed coming to my aid! I was forced to abandon my 10 year (3 RRS & 2 FF) association with LR’s due to my loss of confidence in their products & a change in my circumstances which meant I had no time for trips to dealers etc.

I think when I started to recognise the LR Assistance guys and knew most of my local main dealers service staff by name, the writing was on the wall.

The RRS that replaced the problem child, was in fairness a good car although it still had a parking brake failure in the first month and as I understand it from the chap I sold it to has had a few niggling issues, so for now I drive a very cheap battered old thing which makes me smile every time I get in it as so far despite its age and mileage has been good as gold!

I still look admiringly at RRS and FF's when I see them, they look great and the brand image is second to none. However, based on my own experience, that of a number of friends who drive 3 – 5 year old Range Rovers (FF & RRS) and of course some of the stories highlighted on this forum, I just cannot imagine spending the best part of £30 - 35k of my own money on one of their products when in doing so I am entering the ‘casino of LR lemons’, with the odds appearing to be stacked against me enjoying 2 or 3 years of trouble free motoring.

I sincerely hope you get yours sorted and enjoy many happy miles or at this stage that LR at least replace the vehicle with a car of similar age & spec to allow you to move on.

Range Rovers (incl. Sports) when they work are fantastic, but you need deep pockets, bullet proof warranty and lots of time & patience! (a second back-up car is also a good idea).

Good luck Simple, I really hope you get a satisfactory resolution very soon. --------------------------------------------------------
RRS TDV8 Black/Black (Gone)
RRS TDV8 Stornaway (Gone)
RR Vogue TDV8 (Gone)
RRS 4.4V8 (Gone)
Defender 110 300tdi (Stolen, much missed)
RR Vogue V8 P38 (Gone)
LR 90 TD (Gone)

muddywheels wrote:

"Issue is with supplying dealers" my

Supplying dealer sold it - yes - but Lr built it and in absence of supplying dealer they have a legal and moral duty to the customer

Well finally.... After two weeks of arse scratching, Land Rover are obviously reading these posts, they are sending a tech wizzo to inspect my car and decide if the noise which is now evident all the time, is engine or gearbox/torque converter related.
The back room cloak and dagger negotiations continue so at the risk of shooting myself in the foot, I won't make public, what LR have proposed or refused.
In the interim, their defence for not having any urgency in resolving issues, is that I have been supplied with new Disco as a loan car and am mobile. Completely mised the point that it has no tow electrics so I can't tow my caravan or race car, and its not mine.
In the mean time I'm going to trawl the Full fat site and see if the problems travel between models as I think that's where I'm headed.  2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜