Agree, go legal first. If necessary borrow or hire a car or buy a banger in the meantime. L405 P400e Autobiography (MY2020)... Silicon Silver / Espresso
RRS TDV6 HSE Lux (MY2011)... Nara Bronze / Arabica - now gone!

None of us here, without sight of the full "small print", can really comment properly. Neither could a lawyer.

Fingers crossed this gets sorted for you, it is the kind of thing that makes my blood boil.

And is one of the reasons why I have left the marque and will never return. MY2016 HSE D SDV6 - gone due to fuel dilution problems.

By the age of 50 you have the face you deserve - George Orwell.

Thanks for your support I just really think the dealership is trying to find the easy way out because they would have never investigated the issue for 1 month if they knew they don’t cover it and if no fine print was given to me on purchase I don’t see how I or anybody would of known that the car is not allowed to breakdown in Europe this is such a big inconvenience for me as I only own one car and used the car daily and would of never expected this to happen on a £45000 car and all the £3000 on the recovery has gone down the drain and so has the additional £1000 I spent on the warranty I’ve never had to use warranty on any of my cars before I had an Audi Q7 from 2007 and would just upgrade every year to a newer model but I did not like the new shape of it so decided to switch over to Range Rover I’ve never had a car break down on me and have always kept all my cars up to scratch .

Now even if they force me to go to court it can easily leave me a very long time without my car and I don’t have the funds to buy another car whilst in the court battle so if very confusing situation for me and is the first time I’m going through any sort of legal procedure

You can also seek assistance from the Insurance Ombudsman which won’t cost you but will cost the provider of the warranty which is basically an insurance policy. Citizens’Advice and Trading Standards deal with this sort of thing on a daily basis and can also offer a wealth of free advice. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

I think it has been mentioned above but worth calling out again for clarity.

You bought the car and the warranty from a dealer at the beginning of this year, i.e. less than 12 months ago. Forget being fobbed off by the dealer, they sold you both of these items, focus all legal pressure on the dealer. They have a duty of care to you for both the vehicle sale and the warranty. If there was something that could have stopped an otherwise valid claim on the warranty they should have called that out at the point of sale. Otherwise you could argue that the warranty was mis-sold to you.

Put the squeeze on them and at least if nothing else it will incentivise them to start putting pressure on the warranty company, who I assume they are still buying warranties from. All the time you are bouncing between them both you aren't going to get anywhere.

We can all put in our thoughts/suggestions till the sun comes home, but the reality is that you are getting nowhere with the dealer. You must contact a solicitor with your warranty documents & get proper advice on whether you have a claim or not, then it is your decision whether to pursue it or accept it.

Have you contacted the AA?

If you look at the top of the website home page for Prestige Cars Kent, there is an AA logo saying 'you're in safe hands' and confirming that the dealer meets the 'AA Dealer Promise'.

https://www.theaa.com/cars/dealer-promise The AA Dealer Promise website says, among other things, that it will 'Enable you to escalate issues to us and we will mediate between you and the Dealer'.

It must be worth a try (in addition to taking proper advice from a solicitor).

I spoke to my solicter and have been told that it is a very strong claim because they are the ones that told me to transport the car back to the uk the only issue now is that the dealership are taking 14 days to reply to any of the letters I’ve sent them and received a letter in the post from them today saying they are still investigating the issue further and will need more time I will contact the. AA today and see what they can do thank you everyone for your support

I suspect that this warranty wont be worth the paper it is written on as many aftermarket warranties are. However if your car has a full up to date service history with approved Land Rover Garages LR themselves may well support your claim with a decent good will offer as the crankshaft breaking is a known issue, that not even LR's own warranty provider will cover. Many on this forum who have experienced the same problem, but have had full LR history have had a good outcome via LR goodwill.

If you have a full LR service history I would have a chat with the service manager at the LR garage you had the service done at and ask him for his support in putting a claim in with LR.

In addition write to the CEO of LR detailing your problem and stating that it is a known issue that you would like his assistance with this will escalate it to the highest point of customer services who will then remain with you until the case is closed. his name is Prof Dr Ralph Speth and his email is ralf.speth@jaguarlandrover.com

More info here https://media.jaguarlandrover.com/en-gb/person/prof-dr-ralf-speth

Hopefully this course of action will work as the other route is looking very unlikely to have a positive outcome and sadly will only benefit the lawyers.

Any update? MY2016 HSE D SDV6 - gone due to fuel dilution problems.

By the age of 50 you have the face you deserve - George Orwell.

on my next post, i will post the email I received on Thursday

Thank you for your time yesterday to discuss your vehicle (Range Rover Sport registration number XV11 RKV). As requested, please find below a proposal regarding the required repair:



Our workshop manager, who was previously a master technician for Jaguar Range Rover, has advised that in his experience the engines in these vehicles generally cease when the crankshaft bearings go.



It has also been advised and recommended that the twin turbos are replaced on your vehicle, as prior to the engine ceasing the white metal deposits and debris from the bearings usually contaminate everything within the turbos, gaskets and manifolds. We have had confirmation that a Range Rover main dealer in Wimbledon serviced your car on the 30/05/18 at 66,994 miles.

It is our understanding that if this vehicle was taken to Range Rover for repair the turbos would be changed in addition to the ceased engine on principle / as best practice as a precautionary measure to prevent any further consequential damage being caused. If the turbos are not replaced the existing ones can blow at any stage and would require replacement in addition to the DPF. If this were to happen, it would require the engine to be removed again in order to replace both damaged items with no warranty contribution.



Please refer to the warranty booklet that has been attached in relation to covered items. In relation to the twin turbos they are not a covered item under the Prestige Plus warranty.



The crankshaft bearing is covered but any consequential or sub sequent loss or damage arising from the failure of the component is not covered as per point 4 on exclusions list.



Exclusion point 3 states any failure wholly or partly due to negligence, abuse or accidental damage is not covered. Bearing this in mind, prior to the bearings spinning that would have ceased the engine there would have been as a minimum a knocking or rattling noise coming from the vehicle. The vehicle was remained driven until it eventually broke down.



Under the terms and conditions point 12 it states the warranty is only valid for claims within the United Kingdom. The people that wrote the terms of the warranty have advised that this invalidates the claim and have confirmed it.



In the interest of bringing this matter to a close with a satisfactory outcome on a non-liability basis and based on the above please refer below.



Labour



1) Remove and refit a new engine with turbos: 32 Hours x £100 per hour + VAT = £3,200 + VAT – Goodwill contribution

2) Engine to have a comprehensive health check including oil service to be completed 1,000 miles after this repair – Goodwill contribution



Parts



1) Consumables and ancillaries for the repair: Roughly £500 + VAT (Not fully known until engine has been stripped) – Goodwill contribution

2) Genuine Range Rover Engine: £10,215 + VAT (Includes a £2,500 surcharge) – Customer contribution

3) Genuine Range Rover twin turbos: £4,239.57 + VAT (Includes a £850 surcharge) – Customer contribution

4) *** Total surcharge of £3,350 could be refunded to you if Range Rover accept the old parts back from us ***



Whilst I appreciate this may not be the outcome you were hoping, for please be rest assured that we have kept your contribution to an absolute minimum and are providing the engine and turbos to you at Range Rover retail price. For added peace of mind, Range Rover provide a 2-year parts guarantee on all of their parts so should a fault to these parts occur again you will be protected under their guarantee.



If you wish to proceed we will require the parts costs (£17,345.48 inclusive of VAT) to be transferred into our account prior to ordering the parts as they are special order items. This is required from all customers prior to ordering special order parts, irrespective of cost, as they cannot be returned. Please reply to this email confirming you are happy to proceed and I will provide you with the bank details.



On a separate note, if you proceed with the repair I will be able to provide you with a replacement courtesy car (*Subject to meeting our insurance criteria) until your vehicle has been repaired, tested and is ready for collection.



Kind Regards



Thomas Edwards

In conclusion they are asking for 17,500 , my next post is my reply and I'm still awaiting a reply

Dear Sir/Madam,

We write in relation to your proposal regarding the repair of the vehicle XV11RVK. After discussing this proposal with my client, we would want you to reconsider your vehicle repair proposal, due to the following reasons:

First of all, although your workshop manager has assumed that the vehicle's engine was ceased due to the crankshaft bearing as this is "generally" the case, this doesn't prove or suggest that this was the reason for my client's vehicle breaking down and nor do you have concrete evidence proving your theory/assumption.

Secondly, the Exclusion point 4 is based on the assumption that your workshop manager has made with no evidence and therefore you are unable to prove that the crankshaft bearing is the first and main point of failure and the part to cause the engine to cease, and so cannot prove the order in which parts caused the engine to cease and as a result the exclusion point 4, your reasoning behind only covering the crankshaft bearing and not the engine, is invalidated. Furthermore, it has been confirmed with Range Rover - ( Micheal Lang - Head Of Business Wimbledon ) themselves and they have confirmed that the bearing is not able to be purchased on its own and is a part that comes with the whole engine, and therefore indicating you are liable to cover engine replacement.

Thirdly, Exclusion point 3 stating that any failure due to negligence, abuse or accidental damage is completely invalid because if the engine had been ceased due to the crankshaft bearing as you have stated there would be a "knocking or rattling noise", if this was the case it would be shown in the health report carried by Land Rover just over 3 months ago and 4324 miles ago and Land Rover health report showed that there is nothing that needs to be done and the car is in pristine condition. Moreover, Current Range Rover specialist Micheal Lang has told my client that the bearing on the car can last upwards of 200,000 (two hundred thousand) miles this is suggestive of the fact that my clients vehicle did not break down due to the crankshaft bearing nor negligence and moreover also highlights the fact that your proposal is merely based on an assumption. Furthermore, my client has taken extreme care of the vehicle and this shown by the vehicle's history which illustrates that no one but Land Rover themselves has ever repaired or serviced the vehicle during the time period of their ownership. Lastly, if there was a knocking or rattling sound coming from the vehicle, my client would have never put his own and other road users lives at risk by taking the vehicle on a long journey into a foreign country but would have taken the vehicle to the land rover or to yourself immediately.

Moreover, in regards to Point 12 of the terms and conditions is also invalid because it only states that claims must be made within the UK not where the vehicle is broken-down and if this was the case, my client wouldn't have been told by Mr. Thomas (aftersales manager) over the phone that the Vehicle should be brought back to the UK in your workshop in order to make the claim, and because of these instructions at my clients own cost the vehicle was transported back to your workshop, which to previous dispute you admitted to having said after listening to recorded phone calls . In addition to point 12, the vehicle has been driven on a motorway in Germany where there is not a drastic climate or terrain difference, for example, off-road or in extremely cold climate condition and therefore the location of the breakdown is irrelevant and furthermore invalidating your reasoning is that As stated in the warranty booklet that "Long-term Ownership should not be stressful. Your prestige and Prestige Plus warranties are specifically designed for prestige vehicle. So whatever the journey customers will appreciate the reassurance of knowing that he is covered for both mechanical and electrical failures " Our client’s vehicle is under warranty and you have made a contract with our client in relation to warranties and repair for mechanical and electrical for the vehicle "whatever the journey" further emphasising the irrelevancy of the location.

My client's vehicle had been brought back to your workshop on the 21/07/2018 and it took you a total of 47 days till date and counting, in order to present my client with a insulting vehicle repair proposal in an unreasonable time limit. Moreover, my client was also left 47 days without any vehicle provided by you, leading my client to hire a vehicle privately, all costs of which you will also be liable to in court, as the warranty booklet clearly states my client is entitled to an “ immediate premium courtesy car “ under prestige plus warranty, which was not provided to my client even after being promised a courtesy car by Mr.Thomas (after sale manager) on his return from his holidays .

Furthermore, my clients vehicle was also damaged whilst in your possession and your responsibility, and therefore is considered negligence towards my client's car, the vehicle is now not fit for purpose and so if my client wishes, they can also request a buyback through legal proceedings. Furthermore, My client does not want his vehicle to be repaired by yourselves due to your poor service and negligence and therefore we kindly request for you to provide the details of the insurance company.

In conclusion, we want you to repair the vehicle free of cost without any further delay alternatively if this case will be taken to court you will endure additional costs of upwards of £10,000 which my client is not intending to charge you if this matter is settled outside of court. We would highly suggest for you to reconsider your vehicle repair proposal immediately before this matter proceeds to court.
We also urge to note our address and contact details for the future correspondence. We look forward to hearing from you. Should you have any queries, please do not hesitate to contact us.
Kindly note that we will bring all correspondence to court in support of our client's claim.

Yours faithfully

bit confused by this bit

Quote:

My client does not want his vehicle to be repaired by yourselves due to your poor service and negligence and therefore we kindly request for you to provide the details of the insurance company.

In conclusion, we want you to repair the vehicle free of cost without any further delay