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Home > General > Range Rover Sport Engine Seized NEED HELP ! |
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james5599 Member Since: 14 Jun 2009 Location: london Posts: 325 |
Go legal. Immediately.
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Mon Aug 20 2018 4:03pm |
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geoffsnook Member Since: 19 Nov 2016 Location: cardiff Posts: 1699 |
Straight to the solicitors and let them sort it |
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Mon Aug 20 2018 4:05pm |
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sv1rk Member Since: 18 Aug 2018 Location: sutton london Posts: 23 |
my only concern is if I go legal it will be a lengthy process and will cost a lot and this exact moment of time I'm thinking I might repair the car myself because don't have enough money to do both and need my car |
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Mon Aug 20 2018 4:06pm |
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Stevepd Member Since: 22 May 2017 Location: Wiltshire Posts: 1251 |
[quote="sv1rk" mentions nothing about where the car can and cannot breakdown[/quote]
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Mon Aug 20 2018 4:06pm |
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sv1rk Member Since: 18 Aug 2018 Location: sutton london Posts: 23 |
that's exactly what I was thinking I even went and spoke to the service manager today and had a chat with him he mentioned that he also agrees with me, however, there is nothing he can do because he can not make decisions and warranty department keeps rejecting the claims
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Mon Aug 20 2018 4:14pm |
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RRSTDV8 Member Since: 12 Aug 2011 Location: Northamptonshire Posts: 8988 |
Hmmm. A warranty company will want to inspect the vehicle to ensure that the engine is seized and there is no "get out of it" issues e.g. unauthorised modifications. I wonder if the warranty company hasn't been informed yet because of the damage to the vehicle. 2012 SDV6 - it's missing a couple of cylinders
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Mon Aug 20 2018 4:21pm |
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PIG88 Member Since: 23 May 2018 Location: North of Watford Posts: 194 |
These seem to be the specific words that sv1rk is referring to in the warranty document (clause 12). It doesn’t say anything about where the breakdown occurs - only that the claim must be made in the UK, which is what sv1rk is doing:
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Mon Aug 20 2018 4:23pm |
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geoffsnook Member Since: 19 Nov 2016 Location: cardiff Posts: 1699 |
You certainly need to get a legal prospective on it and usually a strongly correctly worded letter from a solicitor is enough to get things moving |
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Mon Aug 20 2018 4:26pm |
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sv1rk Member Since: 18 Aug 2018 Location: sutton london Posts: 23 |
That’s exactly what I pointed out to them and I wish I had some sort of phone call recorder on my phone because I clearly remember them saying to me over the phone the first time I called them from Germany that the car has to be brought to us in order for us to make the claim and that’s exactly what I did I paid €3200 for the car to be towed back to the uk from my own expense |
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Mon Aug 20 2018 4:26pm |
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ilard Member Since: 20 Aug 2010 Location: London Posts: 975 |
I am certain the warranty company is liable for this claim that has now been made in the UK. Your responsibility was to inform the dealership within 14 days of the engine failing and to bring the car back to the UK to make a claim. Aside from that the claim is a no-brainer in my opinion. The fact the car has now been damaged whilst in the dealer's care just adds to the debacle.
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Mon Aug 20 2018 5:47pm |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 |
Sending soft copies can only be a back up to an original signed letter sent by recorded delivery - emails rarely have any way to indicate to the sender that they have been received or even opened - at least sending a letter by “Signed for” delivery somebody in the companies has to put their name on the delivery record. By all means keep the signed document as a scanned pdf but it should be sent in original signature letter form too. Also if there is even a small amount of finance outstanding involve the finance company. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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Mon Aug 20 2018 6:01pm |
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ilard Member Since: 20 Aug 2010 Location: London Posts: 975 |
Totally, agree, they must be posted as Royal Mail signed for as a minimum. L405 P400e Autobiography (MY2020)... Silicon Silver / Espresso
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Mon Aug 20 2018 6:41pm |
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sv1rk Member Since: 18 Aug 2018 Location: sutton london Posts: 23 |
I have got my Solicter to write a pre action protocol letter and am still waiting on a reply I thought maybe just a stern letter will be enough to get them to agree they will have 14 days to give a reply after that I will be forced to contact the press and other websites and proceed in courts but I’m still unsure if I should spend my money in repairing the car myself or proceeding to court don’t have enough for both |
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Mon Aug 20 2018 8:14pm |
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geoffsnook Member Since: 19 Nov 2016 Location: cardiff Posts: 1699 |
I think i would go legal route as don't think they have a leg to stand on but your legal guy should be able to advise you before you go to far |
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Mon Aug 20 2018 8:20pm |
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