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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2011

United Kingdom 

Thumbs Up Thumbs Up Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #471290 Fri Aug 28 2015 3:46pm
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nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Final, Final update on this long saga.

Car all checked over and new 2nd key reprogrammed by Hunters Guildford -thank you well looked after. The outstanding refund I was due from LR for the Technical Bulletin update I was charged for in France from early July finally came good yesterday 18th October.

After repeated emails and telephone calls to LR Customer Service in the UK and France I got a result. LR France realised that I had been hugely messed around and told the La Rochelle dealer to refund 50% of the invoice value ie €686 instead of the original €350 . The Dealer has been delaying this and delaying this with excuses as to why they could not give me a cheque and finally LR France Regional Director spoke to the Director General of the Dealership who agreed to sign the cheque. Now the funny bit:

Arrived at the dealer yesterday and the receptionist said we had to wait for the Director General to arrive; the Service Manager kept hiding from us and would not acknowledge us. 30 minutes later a very smart suited Frenchman arrived with a beautiful PA in tow making a grand entrance like the Mafia to sign the cheque that the receptionist had already pre-filled out. For €685 is was a real French comedy which we wished we could have filmed.

Interestingly the only time over the whole episode we got an apology was from the Director General none of the Dealership staff.

Just hope we do not have to use that Dealership again - hence why reliability is so high on my list.

Thank you Hunters of Guildford, thank you LR UK Customer Service - Sheetal Johal, big thank you to LR Customer Service France - Walid DJERRAR also Pete from the Forum although finally did not need his help.

IF ONLY ALL THE DEALERSHIPS COULD BE STRAIGHT AND HONEST - WE WOULD NOT LOOK AT OTHER MARQUES.

Post #476729 Sat Oct 17 2015 8:12am
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Lost for Words



Member Since: 15 Jan 2015
Location: Warminster, Wiltshire
Posts: 1477

United Kingdom 

Glad to hear you've got a better result in the end. Sadly, the difference in service between dealers is all too large. Thumbs Up Visiting from DISCO3.CO.UK
2006 Discovery 3 TDV6 Auto HSE Zambezi Silver

Post #476734 Sat Oct 17 2015 8:29am
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2011

United Kingdom 

Thumbs Up Thumbs Up Bow down Thumbs Up Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #476748 Sat Oct 17 2015 10:38am
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