RRSPORT.CO.UK

    Forum   Gallery   Shop   Sponsors
Home > General > Help Stuck in France
Post Reply  Down to end
Page 3 of 6 <123456>
 
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Absolutely not - not that stupid. Please read all my notes above. Anyway there is no power getting to the important parts of the car.

Post #465930 Sun Jun 28 2015 9:19am
View user's profile Send private message View poster's gallery Reply with quote
DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2011

United Kingdom 

Thud Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #465955 Sun Jun 28 2015 2:34pm
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

RRSTDV8 wrote:
This is one reason I recommend people get the LR warranty if the vehicle is eligible. They just deal with it all and give you a loan car too. Sure, others are cheaper but that isn't always a good thing.

Hopefully your issue will be one of those "simple to sort even though it was a nightmare at the time" things that Land Rovers seem to like to try our patience with. Thumbs Up


One of the reasons I did not go for LR Warranty/Assistance is that they only cover a trip up to 30 days. Lots of LR customers wish to use their vehicles much more than that in Europe more so than ever with the integration of Europe. See below -

'Validity (Europe only)

Land Rover Assistance is only available in Europe for travel not exceeding 30 days duration in a single trip and 91 days duration in any 12 month period. It is recommended that adequate travel insurance is taken out in addition to this cover.'

Warranty Direct state as follows:

'Overseas Use
This policy covers repairs carried out in Great Britain and Northern Ireland. If you use your vehicle overseas for less than 100 days a year this policy also covers repairs carried out in Europe. You must get the administrator’s authorisation before any repair work is started. You will have to pay the repairer and claim back the cost from us.'

Hence why I went for Warranty Direct. Although when I first informed WD I had a problem their first statement was as they could not speak French I would have to repatriate the vehicle at my cost back to the UK for inspection. If they hold this position then I will raise this as a complaint.

I would certainly like to know what other LR drivers do who drive in Europe more than a month but less than 90/100 days.

Post #465960 Sun Jun 28 2015 4:50pm
View user's profile Send private message View poster's gallery Reply with quote
harrygh60



Member Since: 16 Nov 2011
Location: London
Posts: 395

England 2010 Range Rover Sport 3.0 TDV6 HSE Fuji White

nigel52 wrote:
Absolutely not - not that stupid. Please read all my notes above. Anyway there is no power getting to the important parts of the car.
Not sugesting your Stupid. But my first move would be get it out of drive. It seems when landrovers have one problem , it triggers many other problems. As when a brake light switch goes down,it shows many other warnings that things are not working correctly. Thats landrover for you. try to keep you in the dark,so you have to go to main dealers. itisme

Post #465989 Mon Jun 29 2015 7:18am
View user's profile Send private message View poster's gallery Reply with quote
DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2011

United Kingdom 

Sorted it? Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #466027 Mon Jun 29 2015 4:00pm
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Update - Tuesday 30th June.
Dealer diagnostics after 3 hours is that the electrical ECU failed not the engine ECU. They will replace and need to re-programme both keys. Having second key posted from home to dealer to complete work. Price of diagnostic 263.5 euros ,ie 3.1 hours at 85 euros an hour. Price of electrics ECU. LR prt no. LR032733 518.84 euros. 40 minutes to fit. 51 euros.
Total incl. TVA/VAT. 1,000 euros.

Suggested to Warranty Direct that at FX1.4. The labour rate would be £60/hr and total bill in pounds would be £714 . They have agreed to pay this less excess.

Still alarmed that failure could be so catastrophic on a 2011 vehicle with 32,000 miles and fully maintained. Confidence completely shocked with RRS as since November had over £3.5 K in repairs. Got to do some serious thinking on whether to stay with this marque. Conversely my FL2 was trouble free although only had it for 14 months.

Post #466179 Tue Jun 30 2015 7:20pm
View user's profile Send private message View poster's gallery Reply with quote
DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2011

United Kingdom 

I'd stick with it for a while longer as you've spent that much already.....
Glad its sorted and WD paying up 😊
I had a FL2 too. Nice motor but RRS is in another league 👍 Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #466182 Tue Jun 30 2015 7:49pm
View user's profile Send private message View poster's gallery Reply with quote
peanutbob



Member Since: 04 Jul 2011
Location: UK
Posts: 585

2008 Range Rover Sport TDV8 HSE Zermatt Silver

Glad that you are now heading in the right direction and WD is coughing up! I think you have had some pretty warm temps in La Rochelle! I recently returned from Noirmoutiers before it heated up.
I wonder, purely speculatively, whether the auto tag readers on the autoroutes have had a bearing in this situation. Some years ago, I had a Shogun which used to go into limp home mode going through some auto tag readers. It could be that the beam has jiggered the electrical ecu. I've no idea, but it's a theory, especially as your issue is pretty unusual I think.

Post #466190 Tue Jun 30 2015 9:06pm
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Not been down any toll roads where tag readers would be in the last three weeks. However, you are quite correct the day I parked the car it was very hot and when we came back three hours later the alarm was going off. Obviously some
Ink but no idea what.

Post #466208 Wed Jul 01 2015 5:47am
View user's profile Send private message View poster's gallery Reply with quote
alpaca



Member Since: 09 Sep 2014
Location: Silicon Valley
Posts: 83

United States 2006 Range Rover Sport 4.4 V8 HSE Zambezi Silver

Thermal expansion of circuit board could have caused bad joint or connection - hence the issue. Probability of that happening goes up with the number of thermal cycles. I just had similar failure on my daughters mercedes w204 - so it is not just a jlr issue - similar cost to fix as well - Id blame on global warming or just more complex electronics in cars these days ! Btw , toyota has some of the most stringent specs and tests in the industry for this sort of thing - so I think the only way to minimize those sort of issues is to get a land cruiser ! Bmw or Mercedes would be just as bad ....

Post #466305 Thu Jul 02 2015 8:32am
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

very frustrating indeed. It does seem though that talking to WD and others in the Motor Trade they all love the RRS for driveability, comfort and all the other things we love about the cars but then they say "Except Reliability" to me that is an awful reputation to have.

Post #466309 Thu Jul 02 2015 9:00am
View user's profile Send private message View poster's gallery Reply with quote
harrygh60



Member Since: 16 Nov 2011
Location: London
Posts: 395

England 2010 Range Rover Sport 3.0 TDV6 HSE Fuji White

nigel52 wrote:
Update - Tuesday 30th June.
Dealer diagnostics after 3 hours is that the electrical ECU failed not the engine ECU. They will replace and need to re-programme both keys. Having second key posted from home to dealer to complete work. Price of diagnostic 263.5 euros ,ie 3.1 hours at 85 euros an hour. Price of electrics ECU. LR prt no. LR032733 518.84 euros. 40 minutes to fit. 51 euros.
Total incl. TVA/VAT. 1,000 euros.

Suggested to Warranty Direct that at FX1.4. The labour rate would be £60/hr and total bill in pounds would be £714 . They have agreed to pay this less excess.

Still alarmed that failure could be so catastrophic on a 2011 vehicle with 32,000 miles and fully maintained. Confidence completely shocked with RRS as since November had over £3.5 K in repairs. Got to do some serious thinking on whether to stay with this marque. Conversely my FL2 was trouble free although only had it for 14 months.
Cant understand how the dignostics takes 3.1 hours. I thought as soon as it is plugged in it comes up with all the fault codes? Did it have so many it took 3.1 hours to read them all? Lucky it wasn't Stratstones doing the job,their labour is £150 + vat an Hour. Thats £558 for diognostics Big Cry itisme

Post #466310 Thu Jul 02 2015 9:02am
View user's profile Send private message View poster's gallery Reply with quote
Lost for Words



Member Since: 15 Jan 2015
Location: Warminster, Wiltshire
Posts: 1477

United Kingdom 

Fault codes are quick, but there are other sides to diagnostics that are more complex/time consuming. Fully diagnosing and attempting to recover a corrupted ECU is not such a simple process and, as is evident, the results can cause all sorts of symptoms which can be misleading. If the BCM is dead/the software crashes, it won't communicate with the diagnostic tool in the first place. Thumbs Up Visiting from DISCO3.CO.UK
2006 Discovery 3 TDV6 Auto HSE Zambezi Silver

Post #466314 Thu Jul 02 2015 9:44am
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Update Wednesday 8th July.phoned Land Rover La Rochelle to enquire if car was ready and quote they said they were talking to LR UK as there was some issue in requiring an electronic key module in order that the key would talk to the new electrical ECU they have fitted. They say that we must reclaim that part from LR UK. Firstly we don't understand why this was not mentioned in the quite we originally got and Warranty Direct signed off on. secondly we do not understand why we then have to claim that part back off LR UK.

By the time we get the car back we will have waited two weeks which is crazy when abroad. LR note when our five year Merc broke down on. Saturday in the Alps Merc picked us and the car up put us in a hotel at their cost for three nights and shipped the coil springs across France in order that we could continue our journey on the Tuesday.

Perhaps Pete of LR Customer Service can explain how we get compensated for the electronic key module that LR La Rochelle are talking about.

Post #466954 Wed Jul 08 2015 2:44pm
View user's profile Send private message View poster's gallery Reply with quote
nigel52



Member Since: 20 Nov 2013
Location: Farnham
Posts: 274

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Would like technical input if anyone can explain this please.
So out of frustration went in to see the chief engineer at the Land Rovet dealer in La Rochelle to try and understand a two week hold up having broken down in our 2011 RRS with 32,000 miles near La Rochellecwith everything coked up and no electrical response on anything. Originally they diagnosed a replacement electrical ECU and the reprogramming of both keys. Land Rover part No.LR 032733. They are now saying that when they went to fit the new part that it was incompatible with an electrical item behind this ECU and that LR UK were sending a new compatible module. This is supposed to arrive Tomorrow or Saturday and hopefully we get the car back Monday.

Anybody got any ideas what this is all about and why LR UK had not made them aware of this issue with the above electrical ECU part?

Post #467067 Thu Jul 09 2015 6:11pm
View user's profile Send private message View poster's gallery Reply with quote
Post Reply  Back to top
Page 3 of 6 <123456>
All times are GMT

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2005-2025 Futuranet Ltd & Martin Lewis
RRSPORT.CO.UK RSS Feed - All Forums

Switch to Mobile site