leedsunited wrote:

Name & Shame dealer

naem and shame please ============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
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2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

the dealer should have inspected the car when it was accepted at the service department....next time insist that they do..and then there is no dispute if there is any damage after...like everyone else has said looks like the put wheels face down..the fact that theyve agreed to do the refurb shows the think they were responsible

In my experience body shops are poor at re furbing wheels, find a local wheel re furb specialist and have them all powder coated the same colour, make the dealer pay for at least two to be done, I wouldn't let them put air in my tyres after they already damaged two wheels and tried to deny it.

Supersports look amazing in an anthracite colour.

They use a mobile guy apparantly, and I've spoken to a few people tonight who say it's un noticeable after?

I don't know, I can do without this hassle I tell you

See what they say tomorrow, I'm happy to name and shame if the problem isn't sorted to MY standards

gilford wrote:

They use a mobile guy apparantly, and I've spoken to a few people tonight who say it's un noticeable after?

I don't know, I can do without this hassle I tell you

See what they say tomorrow, I'm happy to name and shame if the problem isn't sorted to MY standards

Insist on replacement wheels unless they can give you a rock solid minimum 12 months gaurantee on the refurbed wheels and a gauranteed colour match. as said above, these wheels have been laid on their face then dragged when lifting up off the floor
Ady

Don't go for a mobile guy.. Insist on a proper strip and refurb as a minimum... Mobile guys dont remove tyres etc...

Cheers,
J

Its all very well me insisting on new wheels etc but does anyone know exactly where I stand with this?

The facts are the wheels are new, and as has been pointed out there is no way these have been curbed, BUT, I didn't call it at the dealers did I?

If anyone could clear it up I will go in all guns blazing tomorrow

Failing that I think I will have to go with the offered refurb no?

In my experience the refurb is as good as the person doing it. I had all 4 RRS wheels refurbished after taking it off road and the results were perfect, and the wheels were pretty scratched up. This was a mobile guy in a van that the main dealers use. I also has some Alfa 19" TI wheels refurbished by a smart repair company with a proper workshop and the results were shocking. I had them redo them twice and I still wasn't really happy with them. It was barely good enough for going back to the lease company.

Try for new wheels but in the end it will be difficult to prove it was them.

I also agree, do name and shame! WINNER - 2009 ‘Just Doing What It’s Designed To Do’ Award

2010 TDV8 HSE Galway Green - Adaptive Cruise - Sunroof - Privacy Glass - 5 Spoke Alloys
2009 TDV6 3.0 HSE Buckingham Blue - GONE

I would only name and shame when you have got a result you are happy with,
Ady

I'm not in the habit of causing a company financial harm, I have my own business and I imagine it would not be nice, but I also know a lot about customer service and if things aren't done properly I will name and shame the dealer without hesitation!

You are only entitled to be put back in the position you were before the 'damage'.

New wheels would see you being better off than you were - what is called "betterment" by unsurers who are entitled to make you pay if after a repair if your cars is in better shape than before.

All you can ask is that the problem they caused is rectified to a professional, as original condition i.e. fully colour matched and to the standard for an expensive vehicle.

This - if you think about it - is fair as we'll assume it was accidental and a mistake that scuffed the wheels not deliberate vandalism.

Just had mine serviced and the guys inspected the whole vehicle before they started works, received a report stating that the damaged was caused before they took the vehicle along with no obligation quote to refurbish. I didn't do it because I want to replace them soon. That's how it should be done!

All coments noted - it takes an idiot to lay a wheel on its face - they need to learn from error and you need condition restoring - all too often customers don't want to confront or relax standards to avoid conflict - net result is lowering of standards and expectations and it spirals down - In business or not if the service provider is at fault then it is their issue - did you pay for the service on credit card ? They will assist with the issue if so....