Took the HST in for its annual service this morning gleaming (as has been seen in my thread prior).

Picked it up at 2.30 and drove back to the office, all seemed well. Jumped out in the office car park and found that BOTH my near side alloys are all kerbed

These were brand new only a month or so ago

I have spoken to the Service manager who tried to say they were there when I dropped it off (yeah right!) but have now agreed to refurb them.

Do you think this is good enough or should I be demanding new wheels?? I'm not wise as to how well wheels can be refurbed??

Any comments and help appreciated, this has RUINED my day, why did I even bother paying dealer prices to have this level of service

cheeky c s!!!!

Once refurbed alloys look new........so I'd be happy with the refurb......and £100 off next service or something for the "trying to get away with it" attitude!!

I feel your pain!

My view is that - dealers can charge the higher rates - but that is because they need to be providing a higher -top quality-service.

I think the best you will get is refurbed (i know the diamond turned ones dont refurb although i also know that i know nothing about wheels!) - but i would agree with you, new ones should be offered...maybe hold for new replacements...or some comprimise that they get yours back to do whatever and replace yours with a new pair Mike

2014 Facelift Discovery

New wheels...no question

Or go over them with a fine tooth comb after....

I had my Subaru alloys refurbed and the mend was always visible and over a few months pitted more than the alloy, so looked worse. RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

My problem is these are 22" Supersports

If they were the standard Stormers I would DEMAND a new set and they could keep these shagged ones

So a refurb will make them as good as new you reckon?

I'm shocked that they tried to weazzle out of it, especially as I'd just spunked £430 on a service! Whoever did it MUST have known they had done it, we all feel kerbs/ramps etc when we hit them

Poor show not to bow and admit it in my book. I will certainly NOT be using them again

Get a pic up of the damaged rims pal RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

gilford wrote:

So a refurb will make them as good as new you reckon?

Here you go, both drivers side wheels are the same, its on the proud part of the dog leg if you know what I mean. After inspecting closer, it looks as though they have had the wheels off and placed them face down and dragged them? I'm not sure, but I'm not happy

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gilford wrote:

, it looks as though they have had the wheels off and placed them face down and dragged them? ]

er's

might have rested them against a wall or something whilst working on the car, the scratches look a to be more surface ones than that done by a kerb

Not good, make you want to have them check and double your car prior to them getting near it

Definately not curbed demand 2 new ones  MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Ouch!

Not kerbed, as you say... draged along a stone floor or something..the supersports have no protection from being treated like that!

On plus, not much reconstructing to do, just sanding and re-finishing.

A good sprayshop would prob do an invisible repair.

Up to you...are they genuine or copies?

If they repair, make sure the colour match is 100% before accepting... even if they have to colour match all 4 to get it right (Silver is a biatch to get matched)  RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

Name & Shame dealer

i had the exact same happen to me at the dealers when car was in for a service looked like they had took the wheels off and dragged them on the floor face down lucky for me this was spotted in the car park of the dealers and they still tried to say it wasnt them yea right they paid for them to be refurbed never went back to that dealers again