Doesn't work long term though does it - over time customer base will shift then business declines with it - shareholders, worse off.

The only way for long term success in investment and maintaining standards - either of these dwindle and business goes with it - eventually

I've no problem in giving praise where its due and in this instance Karen from service in T n C has been outstanding! She's the only person that's gone out of her way to try and help yesterday! She's phoned and chased for me to try and get a car when LRA and Enterprise have left me to guess by telepathy what was happening! Same with LRCR too which is why I praised her on the phone to T n C this morning when Vikki called to say they could give me a Freeby to tide me over for a couple of days at least!

Where its all fallen down is with LRA and Enterprise and the complete lack of ANY form of communication from either of them without me chasing them which IMHO is NOT acceptable! Yesterday they had the Galaxy for me but must have been keeping it top secret as nobody had called by 10am to tell me and it took a call to LRA to find that out!

I've got names for Scottish Manager for Enterprise and the Customer Service Manager at LRA and both will be getting particularly abrupt letters on Monday! I just need the name and address of a high up at LR now and he'll get the same!

Monday will be an interesting day I feel! Current, M135i in Estoril Blue with more extras than the cast of Ben Hur.

535d m-sport Platinum grey and a few extras.... Gone

X5 3.0 sd in Space Grey, 20's, Dynamic Pack, Memory Pack, Media Pack, Tow Pack, Rear DVD, Panoramic Sunroof, Steps, 7 Seat Pack, Reversing Camera with moving lines, programmable park heat, etc etc etc - Gone

Range Rover Sport Santorini, privacy, dvd, towpack GONE!!!

The new owners of LR (TATA) have made a big mistake by changing LRA in one foul swoop from a superb service (under Mondial) to a useless one (under the AA)! All to save a few quid!! Considering the price we pay for these vehicles, I don't think it is unreasonable to expect a good level of service from the breakdown service!  2013 Discovery HSE Luxury - 3.0 SDV6 - Santorini Black
2013 Evoque 5 Door Pure Tech SD4 - Orkney Grey with Panoramic Roof (Mrs E's new baby)

GONE - RRS - 3.0 TDV6 HSE - Santorini (2010)
GONE - RRS - 2.7 TDV6 HSE - Java Black (2007)
GONE - Porsche Boxster S - 3.2 - Black

4wheeldriver wrote:

I just need the name and address of a high up at LR now and he'll get the same!

Isn't the new interim CEO called Ravi Kant? I think he is related to the TATA family. 2013 Discovery HSE Luxury - 3.0 SDV6 - Santorini Black
2013 Evoque 5 Door Pure Tech SD4 - Orkney Grey with Panoramic Roof (Mrs E's new baby)

GONE - RRS - 3.0 TDV6 HSE - Santorini (2010)
GONE - RRS - 2.7 TDV6 HSE - Java Black (2007)
GONE - Porsche Boxster S - 3.2 - Black

Well so much for LR Customer Relations promise the compressors were being dispatched for Monday delivery! Estimated delivery date is the 15th Feb and dealer hopes to have the car back to me 17th at the latest!

Ah well. Keeps the miles down on the RRS running round in the Freelander!  Current, M135i in Estoril Blue with more extras than the cast of Ben Hur.

535d m-sport Platinum grey and a few extras.... Gone

X5 3.0 sd in Space Grey, 20's, Dynamic Pack, Memory Pack, Media Pack, Tow Pack, Rear DVD, Panoramic Sunroof, Steps, 7 Seat Pack, Reversing Camera with moving lines, programmable park heat, etc etc etc - Gone

Range Rover Sport Santorini, privacy, dvd, towpack GONE!!!

Another point that I just spoke to my insurers about with the Freelander (or any loaner through LRA) is that LRA only pay for "own damage" insurance and any 3rd party liability is done through a clause in MOST insurance policies that give you 3rd party cover to drive any vehicle not owned or leased to yourself. In a nutshell they cover the Freelander and any damage to it from an accident but you have to ensure you have cover to pay out for any damage to a 3rd party's vehicle or property.

This extension on MOST policies is something that the insurers are contemplating doing away with in the future so will be interesting to see how LRA deal with this. Current, M135i in Estoril Blue with more extras than the cast of Ben Hur.

535d m-sport Platinum grey and a few extras.... Gone

X5 3.0 sd in Space Grey, 20's, Dynamic Pack, Memory Pack, Media Pack, Tow Pack, Rear DVD, Panoramic Sunroof, Steps, 7 Seat Pack, Reversing Camera with moving lines, programmable park heat, etc etc etc - Gone

Range Rover Sport Santorini, privacy, dvd, towpack GONE!!!