VOR you have a pm! 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Guys, I think VOR has left a loud and clear message (EPQR in case you missed it), let's use it. I have some suggestions;

1) Post http://www.rrsport.co.uk/forum/topic4200.html as a sticky in the General Section - Martin, MDP, VA who can do this?

2) Post, Post, Post in topic 4200....get as many posts as possible, so that it is not just 6 or 7 isolated cases that VOR refers to. Perhaps we can poll it.

3) Collate the top 5 we have and then go to your dealer and get to work on logging EPQR's.

Thoughts? RRS TDV6 Bluetooth, VR, Roof

Do have this problem, on an 07. Lemon lawed my 06 (both supercharged) here in california for the same problem. YES, this is a problem with Dynamic Response that Land Rover need to fix and NO they have not. I truly enjoy this car but will probably lemon law (my 07) after 1 year so that it cost me pennies on the dollar to drive. Otherwise, if Land Rover would actually fix this problem, I wouldn't be ripping them off a second time. Pitty for you UK boys who can't just return the car.

The further Land Rover dig there head in the sand on this one, the more money they stand to lose.

Interesting to hear it's still a problem on 07 cars, that worries me as the TDV8 I have on order might do it too! Regarding the lemon law, yes it's a shame that here in the UK we don't have anything similar written into our statute book.

To reject the car, we'd have to sell it back to the supplying dealer (with whom the buyer has the contract to cover warranty etc, there is no contract with Land Rover themselves for the warranty). The dealer would buy the car back at its present market value, then LR will decide if they want to make some contribution to the difference between that value and the new cost. As has previously been mentioned on this forum, if there's a tech bulletin "catch all" to explain away the fault, then it's unlikely any of us will be able to use rejection as a line of recourse.

As for VOR's little tantrum - am I bovvered???

IMHO there is little new in what he's saying - an EPQR went in for my vehicle back in April, long before the car went back to the dealers many more times (and then the factory for a month). Guess what? it still knocks. The dealer says they have done all they can and the manufacturer tells me it's "representative", is anyone here surprised I'm having to shout to get heard??

Nod RRS Supercharged
Java/ Ivory

'94 F355, '90 M3 Evo, '95 Integrale Evo, '97 Cooper S Works, '84 911 Cab, '89 911 Speedster, '85 6R4, '59 Routemaster and something sensible for the Mrs

anyone is more than welcome to come and listen to my 07MY RRS HSE with Dynamic Response WITHOUT this representative noise - of course this offer is open to dealers also

"The dealer says they have done all they can and the manufacturer tells me it's "representative", is anyone here surprised I'm having to shout to get heard??

Nod"

I'm not surprised M8!

Just to re-cap mine is an 07 HSE with DR. I will also be trying another 07 HSE next week to compare the noise.

As an aside we have just been informed of a software problem on one of our products which does not affect operation but is however not correct. Our response is to immediately solve the problem and issue software updates to customers. We aim for customer satisfaction and consider it essential for a sucessful business.

We do not claim a fault is an inherrent design feature

As an aside we have just been informed of a software problem on one of our products which does not affect operation but is however not correct. Our response is to immediately solve the problem and issue software updates to customers. We aim for customer satisfaction and consider it essential for a sucessful business.

We do not claim a fault is an inherrent design feature


Too true!

Ditto with my company!

And are either of your companies a large and complex (and therefore limited in response speed) as LR, by any chance? You might be able to rush fixes out to your customers quickly, but I suspect that is simply because you can support doing that.

I'm not having a go at either of you - just want to flag that maybe we shouldn't be getting upset with a world that doesn't operate within our own parameters 

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

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BTW

The day after I had visited HILLENDALE LR to book my car in they sent me a pack containing the following.

A Range Rover Sport Accessories Book (imposible to get according to James Edwards - St H)

An invitation to join there "Platinum Service scheme" which includes fixed cost future servicing plan that saves you £167.04 on your first two services!

Taken from their website:
"Hillendale Platinum Service Vouchers means fixed costs for the future. These exclusive vouchers are very special - and far removed from the usual low-value promotional vouchers you've no doubt seen many times. Amazingly, the total potential value of these vouchers is actually around £3,000! That's true, solid value, offered in a choice of fabulous free and money-saving offers, such as: 2 years servicing or 30,000 miles (whichever occurs sooner) Complimentary summer and winter safety checks Discounts on further serivces £500 off your next car from Hillendale (not available on any vehicle with an anticipated delivery time in excess of three months) £100 referral vouchers. You can also take advantage when purchasing Hillendale Platinum Service Vouchers with our interest free plan - please ask for details."

AND if you take up the offer you get a Platinum Privilege card that gives:

Taken from their website
"Joining is a very wise decision! As a life Lifetime Member you will be entitled to as wide range of benefits designed to make motoring easier, more enjoyable and to save you money too.

At Hillendale Land Rover we've always had a reputation for caring about our customers. The Platinum Privilege Card is a further demonstration of our commitment to superb service and our way of showing how much we value your loyalty.

All customers are important to us of course, but being a Platinum Privilege Card Member gives you valuable extras to keep you on the road in greater comfort and safety.

The Hillendale ethos is quite simple: to give you a standard of service that reflects the excellence of the cars we sell. You've probably already discovered that nothing is too much trouble for us, and we're sure that your Platinum Privilege Club membership will reinforce your loyalty and trust in us even further.
Now you can begin to enjoy even more exclusive benefits:
£75 for Lifetime Membership
10% Discount on Labour Costs
10% Discount on Land Rover Gear
10% Discount on Rapid Repair
Free Puncture Repairs
Unique Internet Number
FREE MOT Tests for Life
Special Service Plus & Repair programme for older Land Rovers
FREE Collection and Delivery for Servicing or Repairs
FREE Oaks Leisure Club Facilities every time we service your vehicle
FREE Mini-Valet with every service
FREE Annual Holiday and Winter Check
FREE use of Continental Bulb Pack
Service while you wait facility
Use of Loan Car

10% Off Merchandise - Privilege Card Associates:
Robert Anthony
Carlo's Restaurant Pizzeria
Oaks Hotel (Shire Inns)
Norths Cleaners Limited
The Topiary
John Phillip of Skipton
Paul Smith
The Beauty Clinic
Skipton Golf Course Ltd
Sundial Continental Florists
Nigel Sumner
Hudson Gray
Presentation
Velvet
Scruples Menswear"


This is a great start in my opinion - they have a real customer focus and want to keep your business!

Last edited by The doc on Fri Dec 15 2006 3:32pm. Edited 1 time in total

shmoogle - I am afraid my company is nowhere near as large as Land Rover and can obviously respond much more quickly. The key issue however is one of attitude towards customers. Small companies become large companies with the correct customer attitude and vice-versa.

"I'm not having a go at either of you - just want to flag that maybe we shouldn't be getting upset with a world that doesn't operate within our own parameters"

Agreed - I only tend to deal with good local companies that work as I do as much as possible! And I do find it very frustrating when I do "get what I give"

I'm more upset on behalf of our comrades that have been putting up with a real bad noise for as long as they have!

PS VA if you buy a spare solenoid and send it to me I will put it to R&D and see if we can quieten it down - I'm convinced it's something we could do!

Indeed. Just posting the other side of the coin.  

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

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Well put MAC! Customer service is cultural to an organisation. If it is valued within the organisation, it will be perceptible throughout - if it is not, that will likewise be perceptible. My only experience of LR is since it has come under Ford. Ford, like most large American companies, is run by the legal department.

They value their customers subject to the following terms and conditions which may be amended from time to time and are not binding upon the Corporation, notwithstanding any binding obligations to which the Customer may be held and which are not reciprocal nor binding upon the Corporation. This agreement may be terminated at any time without notice at the sole discretion of the Corporation.  2006 Range Rover Sport TDV6 HSE, Java/Ebony/Cherry, Privacy, Sunroof, PTI, Premium Sound, SatNav, Cold Climate, Tow kit, CarStyle coded grill and vents, Tasmods, Stormers, JE Exhaust, Autobiography badge

Hmm, I must get that written into my contracts!  

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

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