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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black
A-Plan Insurance - Covid-19

A-Plan Covid-19 Update

We remain open for business, and here for you!

Due to impacts of Coronavirus and to ensure the wellbeing of our clients and colleagues, we’re temporarily closing our branches to visitors. But we’re still there for you - with over 90 branches and 1400 colleagues, we will continue to support you.

Whether you need to take out, renew, change or make a claim to your policy you can still talk to us over the phone using the usual branch telephone number: 01635 874646

For more information, click here.(https://blog.aplan.co.uk/covid-19-update) A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #596677 Wed Mar 18 2020 1:28pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black
Update

Thanks to our IT team working all hours most of us are now set up to be working from home, to ensure there's enough staff for our clients so we can continue to answer your queries and be there when you need us Thumbs Up
P. S. Crosby would answer the phone if he had thumbs Laughing

 A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #597159 Mon Mar 30 2020 12:24pm
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andyslandy



Member Since: 20 Oct 2019
Location: Chesterfield
Posts: 142

England 2012 Range Rover Sport SDV6 SE Tonga Green

Is this the dog and bone story, sorry could not resist it and i'll go now. Thumbs Up

Post #597161 Mon Mar 30 2020 2:28pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

Ba-Dum-Tis Rolling with laughter A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #597162 Mon Mar 30 2020 3:10pm
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1richard1



Member Since: 10 Sep 2019
Location: oldbury
Posts: 178

United Kingdom 2007 Range Rover Sport TDV6 HSE Stornoway Grey

Hi on a more serious note, if you have business or domestic policy if you volunteered to help with food or people deliveries would any insurer invalidate your policy ?

Post #597166 Mon Mar 30 2020 5:29pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

Many insurers are covering volunteering in the covid19 period under social domestic and pleasure (for no additional premiums) as long as no money exchanges hands... You do need to let us know though as we deal with 40+ insurers and even though we've had the all clear from many of them we do still need to record that you are partaking in voluntary work 👍
Normal number to notify us 01635 874646 A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #597168 Mon Mar 30 2020 6:42pm
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1richard1



Member Since: 10 Sep 2019
Location: oldbury
Posts: 178

United Kingdom 2007 Range Rover Sport TDV6 HSE Stornoway Grey

Thanks for the fast reply

Post #597169 Mon Mar 30 2020 6:45pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

No problem 😁 A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #597172 Mon Mar 30 2020 9:14pm
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ShooterNeil



Member Since: 14 Nov 2012
Location: Tamworth
Posts: 422

England 2007 Range Rover Sport TDV8 HSE Java Black

Are you open tomorrow I need an Insurance quote 61 AB 5.0 supercharged rocket
07 HSE TDV8 with lots of toys EGR removed BAS remap
56 HSE WAS FULL OF PROBLEMS

Post #598094 Fri Apr 24 2020 4:55pm
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richamartin



Member Since: 16 Dec 2012
Location: Cotswolds
Posts: 251

2013 Range Rover Sport 4.4 V8 Baltic Blue

I'd appreciate your view about my policies.... with Admiral UK offering a refund (to all policyholders) of some premium to reflect the reduced usage and therefore reduced risk during lockdown, are you / your insurers also considering the same?

I see that AIG and it's subsidiaries are refunding c$1 billion in the US.

Seems fair. Now
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2022 SVR
2021 Bentley Continental GT
2020 Defender 110
2022 Defender 90 V8
Plus 16 other toys! Wink

Post #598098 Fri Apr 24 2020 8:40pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

ShooterNeil wrote:
Are you open tomorrow I need an Insurance quote


Apologies for the late reply - our opening times are 8.30am-5pm Mon-Fri and 8.30am to 12noon on Saturdays

Carlie A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #598194 Mon Apr 27 2020 7:20am
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

richamartin wrote:
I'd appreciate your view about my policies.... with Admiral UK offering a refund (to all policyholders) of some premium to reflect the reduced usage and therefore reduced risk during lockdown, are you / your insurers also considering the same?

I see that AIG and it's subsidiaries are refunding c$1 billion in the US.

Seems fair.


What Admiral have done is commendable, and a flat £25 it's great if your premium is, say, £200, but if you're paying £800 or £900, or as a young driver, even more, it might not feel quite so good, especially if you're effectively off the road. Their approach to offering this so early on is also likely linked to them recently having 2.5 hour call times to get through to them where they weren't as prepared for working at home in comparison to other insurers - so a positive diversion to the negativity they've been receiving.

We deal with about twenty five different insurers, and our insurer relations team have been in constant dialogue with them to ensure their service standards are what we'd want for our clients in these challenging times, as well as ensuring that they are accommodating the changing insurance needs of key workers insured through us.

EDIT: As we are a broker and not an insurer we are waiting to hear of our insurers approaches.

Carlie A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #598195 Mon Apr 27 2020 7:29am
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richamartin



Member Since: 16 Dec 2012
Location: Cotswolds
Posts: 251

2013 Range Rover Sport 4.4 V8 Baltic Blue

So what you are saying is that you & your insurer partners are quite happy to keep the additional profit from increased premiums and reduced risk across your client base? Rather than sharing the savings from a c20% reduction in mileage, and therefore risk, with loyal customers.

I appreciate that Admiral / RBS are only making a £25 rebate, but at least it's something (plus it's inline with their average premiums) and goes to support the fact that the industry is not taking advantage of the whole COVID situation and shafting their customers, much like the whole Business Interruption saga that is thriving in the Commercial Insurance sector.

Are we to expect a significant reduction at renewal time to make up for this?
Somehow, I feel that we will see the same year on year increases.... But as a loyal customer of 10 years with multiple policies, I would love to hear your view on this. Especially as my clients are expecting me to help them with the burden in these extraordinary times. Now
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2022 SVR
2021 Bentley Continental GT
2020 Defender 110
2022 Defender 90 V8
Plus 16 other toys! Wink

Post #598198 Mon Apr 27 2020 8:22am
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

Richamartin that's not what I said at all - please read my post again...

We are waiting to hear from our insurers as decisions on approaches by each individual insurer have not been made as of yet. Also, please bare in mind that different insurers will also see different levels of risk changes - one may have a significant reduction in claims others may not, it depends on their client base and what they have on cover.

Currently we are waiting to hear of any updates.

In regards to your own policy - if you would like to review your useage etc then please do call in on the normal number 01635 874646 and as always we will welcome a discussion and be here to help.

Carlie A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #598200 Mon Apr 27 2020 8:59am
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richamartin



Member Since: 16 Dec 2012
Location: Cotswolds
Posts: 251

2013 Range Rover Sport 4.4 V8 Baltic Blue

Ah - I see you made an edit to the post after I posted my reply.

In that case, I look forward to hearing from you about the decisions made.

I have long paid over and above the prices quoted by other insurers, because of the service I have received. I just hope this continues you and your insurer partners realise that redressing this balance is the only fair thing to do to your customers. Now
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2022 SVR
2021 Bentley Continental GT
2020 Defender 110
2022 Defender 90 V8
Plus 16 other toys! Wink

Post #598201 Mon Apr 27 2020 9:03am
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