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![]() | Home > Dealership Feedback > Lookers Park Royal - the worst service I have had with LR |
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Vadim Member Since: 20 Apr 2010 Location: London Posts: 855 ![]() ![]() ![]() |
I have an update and will type it up a bit later tonight. Long story short, it got to the point where I called them on a Friday and told them if they don't put me through to the person looking after my car I was going to show up with Police because it seemed like they either have lost, damaged or sold my car... Got called back within 10 min to tell me my car was ready. But that's not the whole story, to be continued... Vadim A. |
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Buckster Member Since: 05 Mar 2015 Location: Hampshire Posts: 1656 ![]() ![]() ![]() |
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Johnski Member Since: 02 Sep 2015 Location: North Wales & North Yorkshire Posts: 1407 ![]() ![]() ![]() |
Surely Andy your old car would still be young enough, unless over 100,000 miles, to be sold as an Approved car with the full 2 year Warranty package, so would be fully covered by that anyway? Any car just purchased at these prices would be covered anyway in first 4 weeks so shouldn’t even need your old warranty to be transferred, covered also under sale of goods act etc. Cannot see reason for any problems and it’s the new owner that has to transfer balance of warranty, not you or selling dealer. Most strange indeed. ![]() RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options. |
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Tyrefitter Member Since: 19 Jul 2015 Location: Bridlington East Yorkshire Posts: 3677 ![]() ![]() ![]() |
Johnski,,its only done 34k & the guy has only had it 3 weeks,,the warranty is tranferable,,LR chester (Hunters) are supposed to be sending me form to sign to transfer warranty but I haven't had anything yet from them unless they have sorted it because I havnt heard from new owner either.
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SVR575 Member Since: 16 Apr 2008 Location: uk & Europe Posts: 1827 ![]() ![]() |
Vadim, my popcorn is nearly finished |
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RRSTDV8 Member Since: 12 Aug 2011 Location: Northamptonshire Posts: 9032 ![]() ![]() ![]() |
The new owner should get on to LRCS and get LR to pay for the engine. There is precedent as I understand it. 2012 SDV6 - it's missing a couple of cylinders
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npinks Site Moderator Member Since: 26 Nov 2007 Location: Watching Posts: 6716 ![]() ![]() |
no update |
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Tyrefitter Member Since: 19 Jul 2015 Location: Bridlington East Yorkshire Posts: 3677 ![]() ![]() ![]() |
I'm just waiting for paper work to transfer warranty to new owner,,i spoke to LR warranty yesterday & the guy said the warranty belongs to the car not the owner so their shouldn't be a problem claiming for new engine.The cost is over 18k+vat.
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npinks Site Moderator Member Since: 26 Nov 2007 Location: Watching Posts: 6716 ![]() ![]() |
i meant Vadim's update |
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SVR575 Member Since: 16 Apr 2008 Location: uk & Europe Posts: 1827 ![]() ![]() |
I emailed LPR about the purchase of a new car, guess what nothing, are they still there? |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 ![]() ![]() |
It isn’t just JLR franchises who are poor at responding to emails - I gave up waiting for my local BMW dealers to get back to me about an i3.............. the Mini dealership on the same site responded immediately and guess who has sold me a new car..... and they are only 20 minutes drive from home so could have done everything on the phone, but doing it by email means that I have a record of everything. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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SVR fan Member Since: 03 Mar 2019 Location: Surrey Posts: 28 ![]() ![]() |
Lookers Park Royal are a nightmare. Full of cowboys with no integrity. I was horrified, my first RR and thought it was a premium brand. Is it worth me switching dealers for any servicing etc or stick with where I purchased the car? 2018/19 Range Rover Sport SVR [black] |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 ![]() ![]() |
SVRfan, you can take your car to any JLR approved service agent for servicing or warranty claims however if you didn’t buy the car from them then you might not get a courtesy car or you will go to the end of the waiting list for one. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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Chugga90 Member Since: 25 Aug 2014 Location: Bucks Posts: 34 ![]() ![]() |
If you are expecting anything better from a Surrey dealer in the guy salmon group, they are definitely not better than you have had so far! |
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