Tim in Scotland wrote:

There is an amount of governmental blame to attach to this as well (I also totally agree with the points about quality falling through the floor, lack of management interest in customers issues, lack of corporate interest in long term customers etc) but the about face on Diesel engines and condemning ALL diesels as major polluters even the very latest low emissions versions of the Euro6 standard was OTT and has caused added aggravation to a bad situation. The inability of JLR to get both the IPace and RRS PHEV into service even 18 months after sales were announced is pretty grim too - there are numerous instances of th this within JLR - raise a storm of interest in a new product before it is anywhere near production but claim it will come in 3-6 months, take many, many “expressions of interest” deposits and then stall the developement isn’t on, only Tesla seems to be able to get away with that with the Tesla 3........... the Defender replacement is another case needing investigation - JLR is just starting to realise that what Jerry Macgovern likes in design isn’t what the customer wants, time to shift him on I think. I bout my first Land Rover in 1995 - a Disco1 V8 ESi and have owned nothing but LR products since with only one car outbof the 11 that gave any serious problems (a 2014MY Evoque). Mycurrent Sport is a wonderful car and easily the best one I have owned but I am getting out of it because of the lack of honesty/ guarantee regarding replacement of the engine should the worst happens - I m not prepared to go through the agro of fighting a case against JLR management. I have also now put off several friends who were looking to buy both new and used RRS and D4’s and D5’s with the same engine. It isn’t good for JLR when new to brand are it off by what they read and hear about engine failures. I’m on the countdown to taking delivery of my first non JLR new car since 1996 purely because of the poor service by JLR dealerships and management (the ever upward spiral of prices for 2nd rate quality cars doesn’t help either).