Just checked my email spam filter and have found that on Wednesday I received a Satisfaction Survey from LandRoverUK@ LandRoverFeedback.com which I have just completed. Some quite in depth questions regarding quality of seats, equipment, software and trim which I have answered using not just my own experiences but also reflecting the postings here, especially regarding the quality of leather/ creasing of leather on seats and poor QC on the production line. Also complained about the ease with which gloss black plastic trims scratch.
I would recommend that members check their junk filters for this email and complete it if you have had issues.
BTW I am pretty well satisfied by my L494, it is. Huge improvement over my last Evoque which was hugely disappointing after 9 frustrating months and was dumped at 12 months, but there are some areas of L494 that are of concern to me - principle among those is that prices spiral ever upwards while quality and QC decline in proportion to the price rises.......... 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Hi Tim, I have completed the survey twice ( sent twice 2 weeks ago ), I completely pasted LR for the leather seats, poor choice of exterior plastics and the piano black interior that will scratch on its own and lastly the less than great dealer service. Stated that it would be nice if someone from LR actually contact me over this to talk it over. but zilch.. nothing.
I have had the same "do not give a hoot" approach from the dealer principle at the local dealer.
Based on everything experienced with this Sport it will be the last new LR product I buy. D4 2012 Santorini Black gone
RRS 2013 Santorini HSE Black gone
MY2016 RRS HSE Dynamic arrived September, but will it stay.. maybe not.

Almost what I put in my reply except I deal with 3 excellent dealerships. I also mentioned that quality seems to be falling in proportion to the rises in price and that the price charged is not reflected in the quality of the finish and that QC and senior management needs a rocket up their corporate backsides for allowing some of the shoddy workmanship that we the customers frequently have to return the cars to dealers for remedial work that should never have even got to the end of the production line. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

I received that survey request a few weeks after getting the car. I also blasted them about QC i.e. seats, fuel slosh, missing AHBA etc. and indicated I would like to talk in more detail. Can't recall any contact from LR. Current: Volvo XC90 T8 Inscription Pro PHEV with some optionals on top
Gone: MY16 RRS2 3.0 SDV6 Autobiography Dynamic, Carpathian Grey & Santorini Black Sliding Pano/Ebony & Ivory 2 Tone
Gone: MY13 RRS 3.0 SDV6 HSE Black Edition, Orkney Grey/Ivory
Gone: MY09 RRS 2.7 TDV6 HSE, Santorini Black/Almond

Spoke about the same things. Asked for contact. Nothing.

I had a e-mail survey last week regarding the specific person I dealt with at LRHQ over my RRS being broken for 6 weeks.

Not filled it in yet as I think I should consult my lawyer first.  2018 MY19 HSE Dynamic, Santorini, Ebony/Ivory, Sliding pano, Adaptive cruise, Black wheels. Arrived 3rd September 2018
2015 MY16 HSE Dynamic, Santorini, ebony/cirrus, sliding pano, cameras, black wheels - Arrived 1 October 2015

They've stopped sending me them  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Customer satisfaction surveys , these will be the ones where they pick out the good remarks to use in their marketing blurb and ignore anything remotely negative

No, I'm not a cynic, just a realist

Didn't find the survey ....... Def want to fill it out !!

Truth is the sum of the car is lovely but seriously let down by so many unacceptable small things

Frankly depending on the outcome of my issue at the moment this may well be my last RRS ... never thought i'd utter those words...... 30 years of brand loyalty on the line !!! 2014.5 SDV6 AB Dynamic ... Fuji /Santorini Pan roof and 22's
2013 Porsche Boxster S 3.4
2014 Audi A3 S line Quattro
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I'm 16 years in and uttered those same words when I had my RRS but the current DS has restored my faith

Although it hasn't gone wrong yet and I haven't had to deal with aftersales  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

andman wrote:

Didn't find the survey ....... Def want to fill it out !!

Truth is the sum of the car is lovely but seriously let down by so many unacceptable small things

Frankly depending on the outcome of my issue at the moment this may well be my last RRS ... never thought i'd utter those words...... 30 years of brand loyalty on the line !!!

Hence my move to DS - I'm not prepared to pay RRS2 prices and so far I'm happy with the DS and what I paid Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Quality and value for the sums being asked was one of the things I commented about and also, having just had a test drive in the new Volvo XC90 which is finished to a far higher standard and costs 30% less AND is a available as a proper hybrid could well end up as my RRS replacement sadly after so many years with Land Rovers. At least I will still have my trusty and now appreciating 20 year old Defender for serious off-road play! 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

I received this Please share your Land Rover Purchase Experience and like Tim value was my biggest hint, I think the long list of options should be shortened by removing items that should be standard in this price range. Interesting the survey asked what research I did pre purchase , They mentioned BB's so I would think sites like these should be read by the Indian Owners. M16 SVD8 ,4.4 HSE with a few extras, Sold R50 , Wife SQ5 , BMW R1200GSW.

Sorry, being thick, BB's???

Jim