My passenger side mirror won't move up or down but works fine left and right, I can hear the motor when trying to adjust but mirror will not move? It will move freely if u push it with your hands

Has anyone else ever had this problem?  RRS SUPERCHARGED, 22 INCH ALLOYS, JAVA BLACK, FULLY COLOUR CODED
EVERY POSSIBLE SOFTWARE UPDATE INCLUDING - BLUTOOTH UPDATE, SATNAV ON THE MOVE, CLOCK ON DASH, 3 CLICK FLASH, GEARBOX RESET, COMPRESSOR UPDATE AND SUSPENSION LOWERED,
BLACK CODE RE-MAPPED, AUTOBIOGRAPHY'D, NEW EXIDE BATTERY, NEW DENSO ALTERNATOR