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Home > A-Plan Insurance > RRS Specialists? Really? Very poor service (RESOLVED)

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J_TaylorRRS

Member Since: 31 Jul 2014
Location: Potters Bar
Posts: 3

2005 Range Rover Sport TDV6 HSE Sumatra Black

RRS Specialists? Really? Very poor service (RESOLVED)

Hi New member on the site (great by the way)

Called A-Plan for quote as everyone seems to be very happy, Called up, advised I was form the RRS forum, they said, "dont know what that is" I said you advertise on the site, they said "don't know, but don't worry we can GIVE IT A GO"

The chap I spoke to had no idea on the spec of my car, asked me if it was a hatchback or convertible????!!!!

I have side steps, tinted windows, EGR Valve removed, he had totally no idea what I was on about?

Said he would have to refer the modifications as "will make it tricky" spoke to them at 9:30, and no reply, dont think i will bother.

Any body else has this?

J

Thu Jul 31 2014 12:18pm

Gargy

Member Since: 08 Jun 2014
Location: Gloucester
Posts: 92

2009 Range Rover Sport TDV8 HSE Santorini Black

I know how you feel. I was already with A Plan with my Rav4. They quoted nearly double of what Tesco car insurance quoted.

And that was after a lot of faffing about on the phone for 3/4 of an hour.

Thu Jul 31 2014 12:30pm

A-Plan Insurance
Site Sponsor

Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

2006 Range Rover Sport TDV6 HSE Santorini Black

Re: RRS Specialists? Really? Very poor service

J_TaylorRRS wrote:
Hi New member on the site (great by the way)

Called A-Plan for quote as everyone seems to be very happy, Called up, advised I was form the RRS forum, they said, "dont know what that is" I said you advertise on the site, they said "don't know, but don't worry we can GIVE IT A GO"

The chap I spoke to had no idea on the spec of my car, asked me if it was a hatchback or convertible????!!!!

I have side steps, tinted windows, EGR Valve removed, he had totally no idea what I was on about?

Said he would have to refer the modifications as "will make it tricky" spoke to them at 9:30, and no reply, dont think i will bother.

Any body else has this?

Good afternoon,

Very sorry to hear your feed back.

Firstly let me apologise for the service you have received today form one our branches. There is no excuse for not calling you back.

The RRS facility is only through the Bletchley office (which I am the manager off). My number is 01908 271771.

May I ask what number you called?

Would you give me the opportunity to talk to you and for my to personally look at your quote?

Please PM me your details and I will call you straight back.

The feed back we get is normally very positive as you can see on the forum. I hope you feel you can give me the chance to give you the service you expected.

I look forward to hearing from you,

Kind Regards

Steve Marsh

J

Thu Jul 31 2014 12:42pm

J_TaylorRRS

Member Since: 31 Jul 2014
Location: Potters Bar
Posts: 3

Ok so update,

Just got off the phone from Rob Neal at the Bletchley office, talk about totally different service! Rob knew exactly what my mods were and was very professional yet very amusing to talk too.

He said he will call me back in 15 mins, so i will let you know how i get on!

Thu Jul 31 2014 1:02pm

Advanced Factors
Site Sponsor

Member Since: 26 Apr 2013
Location: Southampton
Posts: 288

My wife called A Plan at renewal for her Freelander 2, best quote we had and was very straight forward with the paperwork, no doubt will use them again. Paul Redding
+44 (0)23 8052 2776
paul@advancedfactors.co.uk

Thu Jul 31 2014 1:10pm

Gargy

Member Since: 08 Jun 2014
Location: Gloucester
Posts: 92

Some employee's make a whole company look bad.

I suppose it's all down to luck who answers the phone.................... Or bad training of said employee.

Anyway, I hope the issue is resolved.

Good luck.

Thu Jul 31 2014 1:14pm

A-Plan Insurance
Site Sponsor

Member Since: 18 Sep 2013
Location: Thatcham
Posts: 178

Thanks for call me back

Thu Jul 31 2014 1:29pm

J_TaylorRRS

Member Since: 31 Jul 2014
Location: Potters Bar
Posts: 3

OK,

Policy quoted and taken out, very good price and very good service from Rob. He also sold me my home contents too that I had been meaning to sort for a while.

Only feedback, speak only the the Bletchley office - I can recommend Rob Neal.

Thu Jul 31 2014 1:33pm

Disco_Mikey

Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4407

2010 Range Rover Sport Supercharged HSE Santorini Black

Only 45 minutes to resolve your issue. That's good customer service

Thu Jul 31 2014 2:13pm

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