Hi Rob & thanks. Trust me, there are far more damaging methods of 'feedback' than LR's customer feedback forms!

You're on one of the (very minor) ones now.... MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

Clearly a dismal state of affairs. When the time comes to collect my car, I will not take delivery - or pay for it - if the issue exists.

I was going to suggest sending pictures and information to magazines like Autocar but they are so spineless, they will do nothing for fear of losing advertising revenue.

The message is clear to everyone. Do not pay for your car until you have had the chance to inspect it. Mark

SVR in Estoril Blue

4 yrs ago I purchased a new Renault master outright , after a few months it developed a problem cutting out without warning it went back to the dealership over 6 months 16 times very frustrating in the end Renault replaced it , had I had finance on it , I was informed then the problem would have been shared with the finance company ??? Rob 2014/5 rr sport hse, Marianna black , silver roof , silver door mirror caps , privacy , deployable tow bar
2014 defender 90
Gone 2013 rr sport be
Gone and missed 02 Nissan xtrail

Are we any closer to understanding what's causing this. Faulty parts, mis-assembly, an "unlucky" mix of manufacturing tolerances or a design problem?

What does our LR CS representative Pete have to say? Pete, are you there? Wakey wakey! Time to shape up!

If LR would stop patting themselves on the back, they would wake up themselves to their dismal product quality. I would park it across the main entrance to Solihull with a big sign and send pictures to the papers, magazines, Internet forums, anything to shake these complacent people from their lethargy. Mark

SVR in Estoril Blue

I recently read in a motoring magazine that a new consumer law has been introduced during the last few weeks, where if you buy a new car and find that it is faulty then the dealer only has one attempt to fix the problem. After this one attempt you can reject the car and get either a new vehicle or full refund.

Pete - what is happening about this mis match in the bodywork?

Jim

Thanks for the update Gal...and sorry for the crap you have had to go through..

Last time I paid upfront... flew in and collected my car....

This time I will be flying in ... inspecting first and then if all is ok ..paying..

I dare say many others will now do the same. 2014.5 SDV6 AB Dynamic ... Fuji /Santorini Pan roof and 22's
2013 Porsche Boxster S 3.4
2014 Audi A3 S line Quattro
---------------------------------

Thanks to all for your support and comments. Thanks to those who have PM'd me also.

As I've already said, the only way that this organisation will take any notice of this and other issues is if everyone who has the problem(s) reports them to JLR customer services with photographic evidence.

As for the person or people who regulate this site are concerned....I can only conclude that their silence is deafening. MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

Gal Dove wrote:

As for the person or people who regulate this site are concerned....I can only conclude that their silence is deafening.

Hi Gal

Time for a few letters, with photo's, to the various motoring magazines I think.

Pete @ LR - very disappointed by your silence..............

Jim

Quite.  MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

I believe from a previous post that JLR customer services have been in contact. What do you expect them to add here? 

Errrrr.....maybe a confirmation that JLR are now fully aware of the problem and possibly a recall for all the £80,000 cars that they have sold being fully aware of the problem....

Jim

If LR do recall, they will richly deserve the bill of doing so. Time and again, it's been shown that it's better to face up to such problems early than adopt a head-in-the-sand attitude of denial.

Toyota, GM, Firestone. Compare those companies' performance with that of Mercedes-Benz after an A-Class failed the elk-test. Mark

SVR in Estoril Blue

Hi All,

Please note that this site is not operated, regulated or moderated by Land Rover. It is an independent site that due to the generally constructive manner in which it is operated, Land Rover have decided would be beneficial to offer a point of contact to engage with customers when concerns are experienced.

While I appreciate the frustration, can people please continue to be constructive and realise that at this point, I have received no PMs regarding this and there have been no post in the Land Rover Customer Relations section.

If you have a specific concern, I would ask that you contact me directly by PM, with an overview of your concerns and also please provide the following details:

Full Name:
Contact No:
Contact Email:
Vehicle Reg:
Last 6 of VIN:
Dealership involved:

I will always respond to PMs and attempt to assist where possible.

Many thanks,
Pete Please note although Land Rover will try to assist you with your issue, we are unable to provide any technical advice. This account is available between 0900 and 17:00 hours Monday – Friday. Outside of this time if you require assistance, please drop us a Private Message and we'll get back to you.

I echo what Pete's said above, he cannot read every forum thread here to pick up on issues, if you feel you need assistance then use the LR customer relation forum at http://www.rrsport.co.uk/forum/land-rover-...-vf35.html and/or send him a PM. Like this site? Buy some RRSPORT goodies to show your support!