Hi chaps,

I just thought I'd post up my experiences with Rhino Alloys in Preston so everyone else can learn from my misfortune.

I sent four 20" wheels down to them for diamond cutting. They had already been professionally powder coated in gloss black so they were ready for diamond cutting on the lathe.

After telling Steve on the phone that I wanted the wheels diamond cutting to OE spec he reassured me that this would be done and the alloys would be returned to me 3-4 days later.

5 days later I was told the wheels were ready and in Steve's words 'spot on' ... so I paid over the phone and the wheels were sent back to me.

This is the 'spot on' / 'OE' finish I received:-

Click image to enlarge

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated

Do a chargeback on your card then?

V88ABA wrote:

Do a chargeback on your card then?

That's fine?

That is shocking. Really p*sses me off when someone gets treated like that.

I wouldn't hesitate to take them to the Small Claims Court - do it yourself online. FF 4.4 V8 Soooo looking forward to this bad boy
Ex 2006 RRS SC - garbage
Ex 2016 135i M Sport - dream car
Ex 2003 RS6 Avant - piece of cr*p
Ex 2014 320d X Drive, M Sport Touring - ok I guess
Ex 2007 RRS TDV8 - bloody loved it
EX 2007 FL2 XS - not so bad

Scotty.J wrote:

V88ABA wrote:

Do a chargeback on your card then?

Debit card I'm afraid ...

Still possible via the bank I believe. Inform the bank you paid over the phone in good faith, yet the job was below standard.
With a valid case, they should be able to assist.  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

As its a customer not present transaction the bank will always side in your favour.

I deal with chargebacks on a daily basis unfortunately!

The key is how you word it to your bank. You need them to see you didn't authorise the transaction.

You may have given them your details however, as bc said, not for the job they actually carried out.

Yup, I'd say you gave details over the phone so as to save you time when you picked them up, but given the shoddy job, you didn't authorise the them to take a payment and they have charged you anyway.

As V88 says....it's all about how you word it with your bank  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Many thanks for the advice chaps, I'll be calling my bank first thing tomorrow morning to see if they can help.

I'll keep you all updated.

Thanks again!

Thats terrible, I would pursue them through the small claims court as its not just about getting a refund, they have your wheels and as your unable to get them turned again I would be wanting them to cough up for a complete new set, inc balancing and fitting of your tyres.

What ever you do get loads of dated pics and if possible dont fit these back on your car as they could just say they were fine when they left them and have been used since etc etc as things like this dont usualy get sorted overnight.

I know Sparky its very disappointing. I must also add that the M.D of the company is completely ignoring me he doesn't return any calls or emails which just adds to the frustration of the whole thing!

As you suggest I should be asking for a new set never mind just my money back ... I'll never be able to get this set looking new again. I will have to have them shot blasted and powered coated (for the second time!).

Anyway I have called my bank and told them all the facts. As you say V88ABA & BC it looks like they will be able to reverse the charge even though I foolishly paid on a debit card. I think you may have saved me hours of hassle / small claims court!

Will keep you posted.

Is it the lacquer thats coming off? I'm no expert in these things...looks like it's flaking off?

Hope you get it sorted though. Ra-Ro Sport Super Dooper Charged.
Ford F350 Super Duty Prototype.
Ni$$@n Patrol 4.8 Overlander.