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rangersport



Member Since: 29 Oct 2012
Location: West London
Posts: 64

United Kingdom 2007 Range Rover Sport TDV8 HSE Java Black
Where to report complaints to Land Rover?

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Last edited by rangersport on Fri Nov 16 2012 7:15pm. Edited 1 time in total

Post #363381 Fri Nov 16 2012 4:12pm
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Beancounter_74



Member Since: 11 Oct 2011
Location: Down here now...
Posts: 5796

England 

Not sure where your best line of attack is.
It seems £250 is their best offer, or they are saying, 'just give us the car back', which i_i understand is not helpful for you.

Regarding the steering/wheel alignment, this is an easy fix for around £60. Get the car to a 4 wheel alignment place with Hunter Hawk equipment (or similar) and get them to fix it. Take a look here to find a ocal place near you


Regarding the traction control issue, that sounds a little more involved, but there are posts on here with similar symptoms, so it could be worth seeing how they were resolved for people.

Personally, I'd make a bit more noise with the dealer and escalate it within the branch to the MD etc to see if they are aware of the service that you are receiving. Sadly not all dealers are the same, some being fantastic, some rubbish....seems you've found the latter Neutral ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it Banging Head )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Post #363383 Fri Nov 16 2012 4:35pm
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jim4244



Member Since: 16 Feb 2012
Location: No
Posts: 1210

England 2013 Range Rover Sport SDV6 HSE Santorini Black

Land Rover do not have a Complaints or Customer Service Department...............

Just ask MuddyWheels

Jim

Post #363401 Fri Nov 16 2012 6:08pm
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simple1



Member Since: 15 Jan 2006
Location: Somerset
Posts: 1657

United Kingdom 2007 Range Rover Sport TDV8 HSE Cairns Blue

Before you contact LR, try making an appointment with the dealer principal and put your case to that person. Like many, I would be Censored if you went over my head before giving the chance to resolve the issue. Service and sales staff have an agenda, the dealer principal is going to want to stop you running up the road screaming. Customer services will by led by the dealership so get them onside first. I went through all this and got stonewalled by Custermer services and that was with a brand new car. Much more constructive to strike up a relationship with key staff believe me I talk from the heart. Agree the issues should have been picked up and you shouldn't need to pay to get it corrected. Thumbs Up 2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

Post #363407 Fri Nov 16 2012 6:54pm
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rangersport



Member Since: 29 Oct 2012
Location: West London
Posts: 64

United Kingdom 2007 Range Rover Sport TDV8 HSE Java Black

Thanks all for the advice.

I am now limiting what I say on this thread until I clarify situation with them.

I'm hoping not but looks like could go legal.

Post #363410 Fri Nov 16 2012 7:30pm
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Martin
Site Administrator & Owner


Member Since: 26 May 2005
Location: Hook Norton
Posts: 3662

United Kingdom 

Also try Nick or Liam through http://www.rrsport.co.uk/forum/land-rover-...-vf35.html Like this site? Buy some RRSPORT goodies to show your support!

Post #363416 Fri Nov 16 2012 9:48pm
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rangersport



Member Since: 29 Oct 2012
Location: West London
Posts: 64

United Kingdom 2007 Range Rover Sport TDV8 HSE Java Black

Martin wrote:
Also try Nick or Liam through http://www.rrsport.co.uk/forum/land-rover-...-vf35.html


Thanks Martin, did notice that thread but wasn't sure if they are still around. Will also give that a go.

Post #363428 Sat Nov 17 2012 8:41am
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