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Home > General > Where to report complaints to Land Rover? |
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Beancounter_74 Member Since: 11 Oct 2011 Location: Down here now... Posts: 5796 |
Not sure where your best line of attack is.
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Fri Nov 16 2012 4:35pm |
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jim4244 Member Since: 16 Feb 2012 Location: No Posts: 1210 |
Land Rover do not have a Complaints or Customer Service Department...............
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Fri Nov 16 2012 6:08pm |
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simple1 Member Since: 15 Jan 2006 Location: Somerset Posts: 1657 |
Before you contact LR, try making an appointment with the dealer principal and put your case to that person. Like many, I would be if you went over my head before giving the chance to resolve the issue. Service and sales staff have an agenda, the dealer principal is going to want to stop you running up the road screaming. Customer services will by led by the dealership so get them onside first. I went through all this and got stonewalled by Custermer services and that was with a brand new car. Much more constructive to strike up a relationship with key staff believe me I talk from the heart. Agree the issues should have been picked up and you shouldn't need to pay to get it corrected. 2x TDV6. SE and HSE. Both returned to sender with issues👀
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Fri Nov 16 2012 6:54pm |
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rangersport Member Since: 29 Oct 2012 Location: West London Posts: 64 |
Thanks all for the advice.
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Fri Nov 16 2012 7:30pm |
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Martin Site Administrator & Owner Member Since: 26 May 2005 Location: Hook Norton Posts: 3662 |
Also try Nick or Liam through http://www.rrsport.co.uk/forum/land-rover-...-vf35.html Like this site? Buy some RRSPORT goodies to show your support! |
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Fri Nov 16 2012 9:48pm |
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rangersport Member Since: 29 Oct 2012 Location: West London Posts: 64 |
Thanks Martin, did notice that thread but wasn't sure if they are still around. Will also give that a go. |
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Sat Nov 17 2012 8:41am |
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