leedsunited wrote:

davyo wrote:

I must say its unfortunate what has happened with this situation and I can sympathise with you, however after 9 pages of information on this thread, I find it is now getting a bit boring, draw a line under it and move on, Buy another manufacturers vehicle if you are that disillusioned, and forget the Land Rover brand.
I am very happy with my second new RRS, after all it's only a piece of metal on wheels!!

If you find it boring don't feckin read it, others are interested as it could happen to any of us.

RRSTDV8 wrote:

That's because you buy from the dealer, not the maufacturer. If you buy a pair of shoes and they're faulty, you take them back to the shop whence they came not the factory they were made in. If you buy some food from a supermarket and it's rancid when you get it home then you take it back to the supermarket, not the producer.

You don't have a contract with JLR, you have it with the supplying dealer. It's the dealer who has to chase JLR and if you get a poor dealer then you're, um, screwed.

davyo wrote:

I must say its unfortunate what has happened with this situation and I can sympathise with you, however after 9 pages of information on this thread, I find it is now getting a bit boring, draw a line under it and move on, Buy another manufacturers vehicle if you are that disillusioned, and forget the Land Rover brand.
I am very happy with my second new RRS, after all it's only a piece of metal on wheels!!

Well lets all hope that your RRS never develops any faults or is dropped off a hydraulic lift whilst being serviced by a Land Rover dealership!

If you find the thread boring then don't read it..........

Jim

Chesterfield - it is not good what you are saying - does not bode well with Hatfields now my dealer

Up to now I have had the impression LRCS are toothless and good at listening but not seen much action - I hope this will now change since Dr Speth involved

Had a jag myself in the past but did not keep it long - sold it after a 2 day drive to south of France left me bent double with back pain and first winter it skidded

That's why I came back to Lr  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Just test drove a D4 XS as possible replacement for the Wag Rover Sport and I liked it

I found steering a bit heavier and ride a bit bouncy/rough compared to the Vogue/Sport but not a deal breaker

SWMBO didn't like it though so probably looking at 2011 Vogue SE next

I think part of problem is going down spec from HSE through no fault of our own is clouding our judgement

After 7 weeks of this I don't really know if I am coming or going and being unable to get away with van at weekends to recharge hasn't helped either  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

So MW, are they any closer in coming up with an acceptable deal for all your troubles???

Jim

At the moment everyone apologising but still waiting to see that converted to deal/goodwill  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Well LRCS are passing the buck to the dealer and not interested

The dealer has offered a Westminster replacement for £800 more than I can buy one from broadspeed that they say they will make nothing on - so broadspeed must be subsidising them

Looks like best option is to get the RRS fixed and sell it

One life - live it! Too right life's too short to buy another Lr  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Unf ing believable!

So after all that has been said on here this is the outcome?

Jim

muddywheels wrote:

Well LRCS are passing the buck to the dealer and not interested

The dealer has offered a Westminster replacement for £800 more than I can buy one from broadspeed that they say they will make nothing on - so broadspeed must be subsidising them

Perhaps you should ask the dealer to give you retail price for your part excahnge- less say £500 so they really are making nothing out of the deal.

Ask if they are including any registration bonus they get in the not making anything on the deal, sadly if they gave you a copy of the invoice from LR for the car that showed cost then that again does not mean they are not getting various bonuses.

Obviously assuming you ever want to own another LR product !!

If yes then go back to Nickey at LR CS & see if LR will give a goodwill gesture off a new vehicle.

Worth contacting Lookers PR to see what deal they can do - they may get a gesture out of LRCS given your poor experience of the brand & your desire to give them another chance

It aint over till its over  Paul

L405 Loire Blue
Swift Conqueror 645
Abarth 500c

After following this thread and now the apparent lack of action by LRCS I am now questioning whether I should consider purchasing a MY12 RRS. I recently had a test drive in a MY12 RRS and was very impressed, so different to a MY09 I drove a few years back. Forums tend to always be the bearer of bad news very few posts about good news. In fairness to MW he has been very open and honest and even posted a positive comment about the Loaner MY12.

I am not saying that if I purchase a MY12 RRS I will have problems, however it would be nice to know that backup / support is available in the event of a problem. After reading MW’s hassles it gave me some confidence when Nicky from LRCS appeared on the scene, great I thought LR are stepping up to the mark and want to protect customers and reputation, after MW’s post today clearly that now does not seem to be the case with LR.

Totally disillusioned with LR, love the RRS shame about the support. Appreciate MW’s problems started as a dealer issue however LCRS seem to forget the dealers are representatives of LR’s name / reputation and should ensure customer service is at the highest level. This in my opinion is the key for repeat / future business.

Good Luck MW hope you get it sorted.

I cant say too much at the moment but site sponsor James@lookers park royal may save the day  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

With Land Rover occupying bottom place in reliability tables working in Customer Services must be a thankless task.

They'd do well to remember that often small gestures can go a long way in satisfying customers who, if you judge by this site's members, care a huge amount for the Sport.

There is a vast amount of info. here LR could use in a positive way and they could make friends and champions for their products instead of enemies.

I always thought the rule in business was that it is cheaper and a better investment to keep customers than get new ones. (not saying new business should be under invested).

muddywheels wrote:

I cant say too much at the moment but site sponsor James@lookers park royal may save the day

Sounds promising MW - hope things work out ok for you.  FF 4.4 V8 Soooo looking forward to this bad boy
Ex 2006 RRS SC - garbage
Ex 2016 135i M Sport - dream car
Ex 2003 RS6 Avant - piece of cr*p
Ex 2014 320d X Drive, M Sport Touring - ok I guess
Ex 2007 RRS TDV8 - bloody loved it
EX 2007 FL2 XS - not so bad

7500 views of this thread showing how Land Rover simply ignor customers who have problems.

Lets hope that just 10% decide not to buy a new RRS based on MW's experience with the dealership and Land Rover Head Office.

That would cost Land Rover a whooping 40 Million quid in lost sales!

It makes no sense does it?

Jim