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RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 9003

2012 Range Rover Sport SDV6 HSE Orkney Grey

mse wrote:
First point i would make on markets - did you know that LR UK is actually land rovers biggest market still...i was shocked when i was told that.

They might be the single biggest market but as a percentage of the total market, the UK isn't that big.

Quote:
I would tend to disagree - remember RRS and FFRR are expensive but the majority are between £15-40k the sort of price you find most cars in

Sure, they are that price in the second hand market but they still charge service/parts costs as if they were £70k vehicles. If you sell a brand as "premium" and charge "premium" prices for service and parts then you need to offer a commensurate "premium" service. It appears that this is not always happening.

Quote:

I think you spend £15k on a ford you should equally not expect problems - one persons £15k is another's £100k.

The issue is that someone paying £70k might reasonably expect the vehicle to deliver £70k worth of quality and reliability. Some people are finding that their £70k LR vehicles offer worse reliability than a £15k Ford does. That is not acceptable.

I do agree that the dealer can make or break the customer experience. A decent dealer will be your friend when things go wrong and will "go the extra mile" to keep you happy. Sadly, many don't.

I filled out the satisfaction questionnaire from my dealer following my recent service. I rated them generally as good because they have, so far, been generally good - the service desk guys are friendly, polite, helpful etc.

However, I took the opportunity to point out that I was not impressed that the service indicator had not been reset when having paid £580 for a service. If something so obvious was missed, what else might have been forgotten? I note that the paperwork signed by the technician has a tick next to the "reset service indicator" entry.

I also asked why the service costs were so high and alluded to the problem being that the labour rate of c.£100/hr is being used to cover the costs of the sales side. My view is that the service costs should reflect the costs of the service, not the losses of the sales side - they need to sell more if they're struggling. The result is that I'm likely to go an indie LR specialist next time for a service. I have little expectation that a response from the dealer will be forthcoming. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Thu Jul 19 2012 10:41pm

mse

Member Since: 08 Mar 2011
Location: Warwickshire
Posts: 2916

Global JLR sales are different to %. but still my point stands the UK is an important market - even though growing sales is equally improtant

my point on LR sales wasnt second hand, ok a defender has gone up at the retain price to £20k but its still £20k to £40K on upspec Discos, Evokes exceed that and the 2 real range rovers are already over that

Personally I feel i get £50-70k worth of car - quality etc. Like i say all cars can be unreliable - although my current sport goes for the new one next week, its only had 1 issue fixed in 2 days (1 to ID and 1 to fix) perfect. Mike

2014 Facelift Discovery

Fri Jul 20 2012 4:44pm

RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 9003

Got mine back today after two days at the dealer having a new starter motor and new rear anti roll bar.

Had to phone the dealer at 4.30 to find out if it was ready - they didn't call me to let me know and they know I live 30-45mins away and they shut at 5.30.

Drive away and notice that the steering wheel is on at an angle where previously it was level when the wheels were straight ahead. Go back to the dealer and it appears that to do the ARB they had to take the body off. It seems they didn't realign the splines correctly when replacing the body so the wheel is now skewed.

Little details, perhaps, but symptomatic of what leads to them getting a bad reputation for quality. It's a dealer issue, of course, but the car wouldn't have been in there in the first place if it was relliable. I've never had a car that needed a new start motor, alternator and major suspension parts when only 4 years old. And I've owned Peugeots so used to poor quality!

You appear to have had a good experience with your car. I'm genuinely happy for you and not a little jealous - when they work properly they are fabulous vehicles and a pleasure to drive. But that "when" is the key issue it seems.

On a positive note, now mine has had all 4 ARB bushes changed as part of various dealer trips recently, the ride is back to being quiet and clonk free. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Fri Jul 20 2012 6:02pm

rrsboy

Member Since: 06 Jan 2009
Location: UK
Posts: 1391

2010 Range Rover Sport TDV8 HSE Santorini Black

which dealer? name & shame - is it a sh 1t st ones?

my starter failed on the previous 57 plater TDV8 (actually seized solid) and was replaced under warranty. I just put it down to the stress and strain of turning over such a large engine. Not a problem for the TDV6 boys ============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

Fri Jul 20 2012 6:41pm

mse

Member Since: 08 Mar 2011
Location: Warwickshire
Posts: 2916

RRSTDV8 wrote:
Got mine back today after two days at the dealer having a new starter motor and new rear anti roll bar.

Had to phone the dealer at 4.30 to find out if it was ready - they didn't call me to let me know and they know I live 30-45mins away and they shut at 5.30.

Drive away and notice that the steering wheel is on at an angle where previously it was level when the wheels were straight ahead. Go back to the dealer and it appears that to do the ARB they had to take the body off. It seems they didn't realign the splines correctly when replacing the body so the wheel is now skewed.

Little details, perhaps, but symptomatic of what leads to them getting a bad reputation for quality. It's a dealer issue, of course, but the car wouldn't have been in there in the first place if it was relliable. I've never had a car that needed a new start motor, alternator and major suspension parts when only 4 years old. And I've owned Peugeots so used to poor quality!

You appear to have had a good experience with your car. I'm genuinely happy for you and not a little jealous - when they work properly they are fabulous vehicles and a pleasure to drive. But that "when" is the key issue it seems.

On a positive note, now mine has had all 4 ARB bushes changed as part of various dealer trips recently, the ride is back to being quiet and clonk free.

To be honest that sounds dealer based...all bad experiences ive ever had with LR have been dealer based if im honest. Mike

2014 Facelift Discovery

Fri Jul 20 2012 7:04pm

Ady 555
Site Moderator

Member Since: 12 Dec 2010
Location: Good old yorkshire
Posts: 8738

2012 Range Rover Sport SDV6 HSE Santorini Black

rrsboy wrote:
which dealer? name & shame - is it a sh 1t st ones?

my starter failed on the previous 57 plater TDV8 (actually seized solid) and was replaced under warranty. I just put it down to the stress and strain of turning over such a large engine. Not a problem for the TDV6 boys

Thats what happens when L/R cut corners and use most of the parts off a TDV6 to build a TDV8 apart from the obvious and then charge customers a fortune for the pleasure of it

Fri Jul 20 2012 7:59pm

RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 9003

mse wrote:

To be honest that sounds dealer based...all bad experiences ive ever had with LR have been dealer based if im honest.

The alternator, starter motor, ARB bushes, dynamic ARB unit failures are nothing to do with the dealer. You run into the poor dealer service because the car itself needs to be fixed so often.

The problem is that if you want to get the warranty to pay for repairs, then you need to use the dealers. If the LR warranty allowed me to use anyone I wished then I'd go to an indie specialist.

Oh, and tonight I went out in the car and the driver's side headlight is stuck pointing down at the ground 12ft in front of the car. I've tried cycling through the "headlight dance" at startup but the light doesn't go into normal position.

So that's something else that I'll need to ask the dealer to look at. Great. And another example of LR unreliability it seems. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Sat Jul 21 2012 9:09pm

Grillo

Member Since: 01 Jun 2012
Location: Ireland
Posts: 9

crookedm wrote:
There must be a major design flaw in the overall architecture of the sport or poor components. Its slightly offensive that these cost as much as they do and don't give back value for money. Do owners spend most of their time worrying that it's going to fail? This article has put me off buying one entirely

Mon Jul 23 2012 5:47pm

rrsboy

Member Since: 06 Jan 2009
Location: UK
Posts: 1391

Grillo wrote:
crookedm wrote:
There must be a major design flaw in the overall architecture of the sport or poor components. Its slightly offensive that these cost as much as they do and don't give back value for money. Do owners spend most of their time worrying that it's going to fail? This article has put me off buying one entirely

+1

I spend zero time worrying about it. And I am really excited about buying my 3rd one when the new model comes out next year

============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

Mon Jul 23 2012 8:55pm

crookedm

Member Since: 03 Apr 2012
Location: North West
Posts: 296

rrsboy wrote:
Grillo wrote:
crookedm wrote:
There must be a major design flaw in the overall architecture of the sport or poor components. Its slightly offensive that these cost as much as they do and don't give back value for money. Do owners spend most of their time worrying that it's going to fail? This article has put me off buying one entirely

+1

I spend zero time worrying about it. And I am really excited about buying my 3rd one when the new model comes out next year

That's reassuring I like hearing positive stories about the RRS I wonder what percentage of posts are negative vs positive. I still think despite people buying and re purchasing there should be fewer with problems given the money. Buy

pay twice doesn't apply here it's a premium brand with a premium price.

Mon Jul 23 2012 10:27pm

rrsboy

Member Since: 06 Jan 2009
Location: UK
Posts: 1391

there is something immensely satisfying about the RRS driving experience. Often I find myself taking the car out for a drive when I don't even need to (crazy, given fuel prices). Find a nice B-road, set her to Adaptive Dynamics mode, gear stick to the left, flappy paddles at the ready.. and let that V8 growl (TDV8, not petrol, which I hear is cream-your-pants exciting)

============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

Tue Jul 24 2012 9:05am

RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 9003

There is no doubt that the RRS is a nice place to be - even a 57-plate TDV8 like mine feels great on the road now that the ARB bushes have been changed and the knocks have gone (for now)..

However, they do seem to suffer their fair share of issues. Perhaps even more than their fair share in some cases. Get a good one and you'll wonder why some people are so negative about them at times. Get a bad one and you'll know why.

Either way, get a warranty.

And then enjoy! 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Tue Jul 24 2012 10:40am

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