Hi,

I own a Range Rover Sport 2009, 3.6 TDV8.

The 3 years warranty runs out in a couple of weeks and yearly service is due in too.

I dropped the car to the LR Stratstone dealer in London for MOT and service. They called me and said that:

- one of the front alloy wheels is faulty and needs to be replaced with a new one for £571
- the break fluid needs to be topped up or changing (don'remember) for £186
- one wiper needs to be adjusted for £17
- service costs £499
- MOT i think they said £39
- my spare wheel has been stolen and they quoted me £751 including the winch.

1. I don't think the front alloy wheel is faulty because just 2 days before I changed all the tyres at Kwik-Fit where my cousin is working. My cousin changed all tyres and did the balance of all wheels but none of them was faulty. After changing the tyres I did not drive much, only about 10-15 miles and I am sure that I did not damage the wheel. What do you think?

2. I don't think that the break fluid needed anything.

3. I don't think the wiper blade needed ajusted.


What is your advice on this? !!! RRS TDV8 !!!

Last edited by Toni Timis on Mon May 28 2012 11:36am. Edited 2 times in total

Contact your local trading standards office!

Quote:

Contact your local trading standards office!

why? did they carry out the work without your authorisation? Sophie Alltoft

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My 3.0 TDV6 is due 3rd service now

Service and brake fluid change quoted £439 from Stratstone Hull and Pickering fully inclusive - Armstrong Massey, York did not even reply to my email requesting a quote  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

duckworthparts wrote:

Quote:

Contact your local trading standards office!

why? did they carry out the work without your authorisation?

I'd personally want to see the fault in the alloy RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

awd man wrote:

I'd personally want to see the fault in the alloy

Did you get them to carry out the work Toni ?

Can only comment on the spare wheel/winch item, but i believe Dan at Duckworths (who seems too professional to canvas in your thread ) can sort you out a space saver and winch for around £180.  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

But you still have no new MOT cert till it's replaced (as far as Statstone are concerned)

I'd take it to another MOT centre and ask for a 2nd opinion. (on both items) RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

winch is only 80/100 quid from parts IIRC and takes 15 mins to fit. Spare alloy and tyre wot be cheap at dealer prices..... buy one from ebay and ull have the job done for 200 quid.

If there was a significant fault with the wheel and the car was not breaking then they are right it will simply fail the MOT. Low brake fluid however is not a MOT check so the fact that its low should not come into it if the car is braking within the limits.

Youve had ur pants down for a Wheel from LR, a spare wheel and a whinch, the rest of it looks pretty ok to me.
You authorised the work so u cant complain when you get the bill, only come back i would suggest is if they have advised you to get work done that was not required...... u gotta remember your paying LR labour rates @£100+ an hr and they will quote min of an hr.

Personally i would have thanked them for the advice got the service done and mot'd the car else whre after buying a wheel on ebay had it been required for the car along with a spare, a winch from the parts dept and fitted it myself.

Beancounter_74 wrote:

Did you get them to carry out the work Toni ?

Can only comment on the spare wheel/winch item, but i believe Dan at Duckworths (who seems too professional to canvas in your thread ) can sort you out a space saver and winch for around £180.

Toni Timis wrote:

I am suposed to pick up the car from them today or tomorrow and I will tell them that I am more than sure they lied to me. I will also show them the receipt from Kwik-Fit whre clearly shows the new tyres and all wheels balanced.

awd man wrote:

But you still have no new MOT cert till it's replaced (as far as Statstone are concerned)

I'd take it to another MOT centre and ask for a 2nd opinion. (on both items)

Ah, fair enough. As x5pea says, getting a replacement wheel and tyre (or two in your case) was always going to be a costly exercise. Clearly you were time constrained though.

I think to be fair, the best way to resolve all of this is to pay them a visit in person and have a calm discussion about things.
Put your views over sensibly and I'm sure you will get genuine responses back. Then, if you're not happy you can then take it up with the principle or even LR H/Q.
Trying to resolve things like this over the phone is a always difficult, face to face is a lot easier.

Hope you get it sorted out satisfactorily  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

x5pea wrote:

Toni Timis wrote:

I am suposed to pick up the car from them today or tomorrow and I will tell them that I am more than sure they lied to me. I will also show them the receipt from Kwik-Fit whre clearly shows the new tyres and all wheels balanced.

Id be careful how you word that, if you walk in and call the service advisor a lier , id suggest you wont get anywhere. A receipt from kwik fit only says that the guy who works in kwik fit, who chances are isnt a mechanic managed to balance the wheel a few days before..... u could have damaged the wheel on the way to dealers for all they know. You've not told us what's wrong with the wheel, but it would have been my first question to the dealer when advised it was faulty.... bear in mind that you can balance a wheel that is not structurally sound.