At the end of last year i had my air suspension compressor "replaced" under warranty. now it has failed again and LR will not stand over it and are charging full price for a replacement. I do not get my Sport serviced at an LR dealer as over here none of the dealers are any good at fixing them and so far every time it has been there for work they have forgotton to screw things on properly (had a tail light fall out one day on the way home from the dealer) to having to get bits repainted thanks to damaging her whilst in for work...

Anyhow I take it to an LR spesialist ho removed the compressor and in their words said it has had a rough life for an 8 month old compressor plus in typical LR dealer style one of the 3 bolts that are meant to hold it onto the chassis was missing

I am looking for a new compressor if anyone can help or knows where to get one from worth the oney I really do not want to pay £317+vat out of principal to be honest as I feel it has been bodged to get her out of warranty. really disapointed with the way LR dealers operate to be honest.

Does the part itself not have a warranty? I know I had a 'clock spring' replaced on my sport during the second years warranty (still with CarCare who underwrite the Landrover approved scheme but provided by Inchcape - covered most major things thankfully) which failed earlier this year. As it was within 12 months of the part being fitted the failure was covered by the warranty on the individual part.

IIRC they don't provide a warranty on parts if they have been replaced under the Landrover scheme. Even so it is not unreasonable to expect a replacement part to last more than 12 months and I would discuss with land rover customer care and trading standards as it looks like the part that was supplied to your vehicle is not fit for purpose.

They say no. if it was replaced under warranty it does not recieve 12 months cover if thte warranty expires prior to this not a happy chap but what it looks like is the reason the dealer will not do it is they fixed the compressor and said it was replaced therefore they cant go vback are re place it as its 5 years old not 8 months old.

Irrespective of warranty I would think you have a fair claim under consumer law - it was clearly not of merchantable quality, or fit for the purpose.

true but I feel I may have burnt bridges as far as LR is concerned when I got the head of customer Services home phone number and called him re my rangie when it spent 6 months in the dealers as they tried to fix a fault just getting stone walled even asked for a gesture of kind and I would fit it but no joy. to be honest i dont rate LR's quality of dealer workmanship I know all the dealers over here have a terrible reputation,and the laugh is the best one is the independant BLRC. an amazing bunch of guys.

Which? magazine is always carrying stories about people who claim under the sale of goods act (or whatever its called) for products that fail outside the warranty period. In your case you're still inside it so the case is even stronger.

If you have legal expenses cover with your car insurance you might have access to a helpline which would probably give you specific advice...

that sounds interesting may have to investigate further!

RonnieG wrote:

They say no. if it was replaced under warranty it does not recieve 12 months cover if thte warranty expires prior to this not a happy chap but what it looks like is the reason the dealer will not do it is they fixed the compressor and said it was replaced therefore they cant go vback are re place it as its 5 years old not 8 months old.

The car's five years old and you're looking for a warranty claim?  2011 RRS HSE 3.0V6
2011 Freelander HSE 2.2d Auto

Gone...2010 RRS V8 HSE

Leapy wrote:

RonnieG wrote:

They say no. if it was replaced under warranty it does not recieve 12 months cover if thte warranty expires prior to this not a happy chap but what it looks like is the reason the dealer will not do it is they fixed the compressor and said it was replaced therefore they cant go vback are re place it as its 5 years old not 8 months old.

The car's five years old and you're looking for a warranty claim?

firstinretail wrote:

he is saying the part is still covered by some form of warranty

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Leapy wrote:

RonnieG wrote:

They say no. if it was replaced under warranty it does not receive 12 months cover if the warranty expires prior to this not a happy chap but what it looks like is the reason the dealer will not do it is they fixed the compressor and said it was replaced therefore they cant go back are replace it as its 5 years old not 8 months old.

The car's five years old and you're looking for a warranty claim?

obvioulsly have never heard of a warranty then it a thing you buy ad considerable cost to guard against this. I have paid my £700 pounds for an extended warrenty and the part is 8 months old. May need to take a refresser reading course... or i could put it towards the obvious lack in our education system lol!

I have a page stating compressor replacement 8 months ago but the fact was the compressor was fixed not replaced as they said so they spent £20 on it replacing seals etc instead of £317 so obviously pocketed the rest now it has failed and they will not stand over it as they now say it was fixed not replaced. even though it was in need of replacing.

I did demand a replacement as I paid my £700 for extended warranty. and it was fixed. had I known they fudged it I would have not collected it or i would have gotten a 12 month cover on the part as guarentee. obviously a claim for a £300 part was made and a seal kit was fitted which cured the problem for a few thousand miles. I do not go to the dealer as I feel in my experiance that the dealers are unable to work as mechanics and are more fitters as every time it has gon in they have either damaged her or not refitted parts properly th elist goes on. I get eh specialist to work on her maintenance wise but WARRANTY work is dealers only.

The specialist says for 8 months old of a compressor, it looks in very bad condition meaning they did not replace it. my documentation shows says was replaced but not I am getting nowhere as it is obvious the part was not replaced. On having a chat with someone this morning, I have been told when warranty work is carried out it is acceptable to say a replacement part is needed however if a repair is able that will last until the warranty expires then it is acceptable and legal to do so as it is a free service being offered at no cost to myself..