I'm with Buster & Andy! 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Me too James

They are not too far from me,much easier too get too than LPR,but they are useless and so i bought my car from LPR. SVR 2018 in Santorini Black.

Gerico wrote:

Sounds very similar to my own expierience at Lookers Chelmsford about six weeks ago. I won't be going back eithier.

Actually thinking back it was early June. Mainly because of the positve remarks about LPR here on the site that I've been reading for a good year. Same group but they turned out to be useless. If you think that is bad try buying a motorhome where the dealers are even fewer with greater distances between them! I spent £75k on a four berth fiat kon-tiki back in 2008 and you'd think it was a secondhand fiesta.

Over the winter of 2010/11 we decided it was time to move on after three years of ownership and many happy travels so I start sounding out LR dealers and planned a mega trip in the 'van for Easter.

Unfortunately I missed out on TDV8 production and decided on an A/B from Riders in Truro. The Japan earthquake kicked off about halfway through our tour and by the time we got back Bali Blue was no longer available. .

So a wait and a rethink whilst we sold the van. Started thinking about approved used and noticed several on LR website were ex-LR cars. Drew up a list of what I really wanted and when then Emailed it to James at LPR on 2nd July. Subsequent call from Matt to set up a plan.

I told him we were off to Dubai for a couple of weeks at the end of July and upon return I would be ready to buy. I'd put my number plate on retention upon return and would like to trade in my Skoda Octavia L&K Estate for 10k. This was book price but it was worth a lot more than that due to extras etc. I just wanted to do that because I couldn't be bothered with the hassle of a sale and expected to add around £40k in cash to it.

Matt agreed to look at the closed auctions to see what was about and when and we could discuss nearer the time. He finished by saying he would Email his contact details to me.

Email doesn't arrive so I Email James again confirming conversation with Matt and a request for his Contact Email as promised.

Still doesn't arrive. I ring the day before we go to Dubai, he's busy but will ring back. He doesn't and still no Email.

Great holiday and I telephone again about the 5th/6th August to get update and confirm putting plate on retention. Busy again but will call back. Doesn't.

I call back about a week later and repeat the whole thing. Nothing. I know there have been closed Land Rover auctions and find it difficult to believe that no Bali Blue or Green TDV8's have gone through.

So I refer to my later comment. On the whole I've found Lookers to be a bit of a let down.

VA I thought I might get a pm as well, but no. Hey ho.

Winge over. I am greatful to LPR for all the comments read here over the months and that a lot of you are really happy with them. You can't keep everybody happy all of the time and I guess I'm the one that just got forgotten about (or put off by a Skoda )!

Richard

Edited to add my name Doh!

Very Annoyed wrote:

I'm with Buster & Andy!

Who's Andy

Oh s T not again!! What is wrong with me. Can I blame the iPad. Rearly rearly sorry ADY. But I'm still with you guys.

Hang on a sec buster got your name wrong! Don't feel so bad now. So who's Andy buster?

No its not buster, its VA this time

Gerico wrote:

Doh!

Richard,

Opps! No excuse at all, 1000 apologies. I get quite a few enquiries via the forum and have to entrust Matthew & Jeremy to look after a large proportion of them. It does ring a bell but I'm sure Matthew will have the info. No Bali or Tonga RRS HSE in the last couple of closed auctions, and only silver (and 1 black) in Land Rovers used car pool as of today.

Matt is away until next week, but if you could send me your contact details again then I'll do all I can to assist. We do try to be as attentive as possible, but clearly we've not delivered that ideal this time. Drop me a line

James

Sorry Andy what did I do?  2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Lookers Chelmsford gave me the most appalling service I have ever received at anytime in my life. In contrast Lookers Bishops Stortford are beyond excellent

Well guys what a contrast today has been compared to Tuesday!

James from LPR contacted me and smoothed things over regarding my appointment with Lookers Chelmsford Tuesday last (the star that we all know he is!) He then contacted the sales manager Gavin Dulieu at Lookers Chelmsford who in turn contacted me regarding the issues I had with my previous visit.

It was interesting talking with Gavin he couldn’t be apologetic enough about the whole situation. He had read not only my comments but everybody else’s feedback about their experiences at Lookers Chelmsford and said he was shocked at what he had read! He assured me that he was taking all the comments on this forum seriously and wanted to address them on a personal basis with anybody that wanted to contact him personally 01245 611 111 Gavin Dulieu Sales Manager at Lookers Chelmsford Land Rover

Gavin invited me down to take a second look at the car and to offer me a better deal if I was still interested in the car? I took him up on his offer and returned to the dealership where I was given a very warm and friendly welcome. Once again Gavin could not apologise enough about my last visit. He did offer me a better deal on the car and included road tax, fuel and some free insurance. I went over some figures with Stephen their Business Manager who explained to me what would be my best options regarding a finance package I found him to be honest, friendly and knowledgeable about what he was offering with no pressure at all. I then went for a further test drive in the car with Gavin and spent a very enjoyable hour driving and chatting. Gavin went over every aspect of the car telling me what extras it had and what came standard with the car. He also offered to take the car off sale if I wanted more time to make a decision about the deal.

I’m glad that I decided to give these guys a second chance despite my first impressions on Tuesday! Not just because they ended up to be nice people to do business with but also because they are my local LR dealer! I will certainty return to Lookers Chelmsford. I would also urge anybody that has had issues with them to give Gavin Dulieu a call he is almost as nice as James from LPR!! Cheers Laurence.

I went to Chelmsford a couple of weeks ago, I had a cl65 and I was interested in a 2010 Disco 4, kept me waIting 10 mins, reluctantly showed me around the car and then told me they could not give me a price on part ex. I walked off deflated, no effort to talk or offer advice. Worse sales I have ever come across. They did not seem bothered at all

The new excuse for poor customer service will be " oh we were too busy reading the internet forums to see what you might be writing about us to have time to sell you a car"
Gad it turned out better on the second visit Buster 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Tim in Scotland wrote:

The new excuse for poor customer service will be " oh we were too busy reading the internet forums to see what you might be writing about us to have time to sell you a car"

Too true! Hence why Matthew and Jeremy help with the enquiries these days.

James