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![]() | Home > Dealership Feedback > What happenned to Service at Lookers Park Royal???? |
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jamiequ1 Member Since: 23 Jan 2011 Location: london Posts: 58 ![]() |
I thought you could use LR warranty at any LR dealer? |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Was the car over 75,000 miles when purchased?
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m6totdv8 Member Since: 06 Dec 2010 Location: West Mids Posts: 51 ![]() ![]() ![]() |
It's at 55K ?? |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Worth a shot. Or go back in sh*tstones armed with the info of the website and demand your money back for the extended warranty. |
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m6totdv8 Member Since: 06 Dec 2010 Location: West Mids Posts: 51 ![]() ![]() ![]() |
You see this is exactly what I was getting at with my first post on this thread |
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DrLex Member Since: 21 Nov 2005 Location: Ciderspace Posts: 257 ![]() ![]() |
Save your breath; Stratstones do not retail all their cars via the Land Rover Approved scheme and therefore avoid the 1 year warranty when doing such. They will claim that this allows them to price the cars in a keener fashion. Personally, unless I knew & trusted either salesman or service manager at a Stratstones, the amount of complaints I read about them would cause me to steer well clear. |
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ChrisP Member Since: 26 Jan 2008 Location: Derbyshire Dales Posts: 1392 ![]() ![]() ![]() |
I used to work for a huge American multi-national that trained us as salesmen to welcome complaints and I think this thread highlights why that is such a successful strategy in that it allows a company to turn around a negative into a positive when it addresses the issue and ends up in a better position than before with the customer who ends up delighted that his complaint has been investigated and addressed.
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Lookers Park Royal Member Since: 15 Nov 2007 Location: London Posts: 2303 ![]() |
Thanks for everyone's comments, and it now sounds like 'problem solved' |
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Misery Member Since: 07 Dec 2005 Location: Waiting for L405 Posts: 2555 ![]() ![]() |
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Lookers Park Royal Member Since: 15 Nov 2007 Location: London Posts: 2303 ![]() |
Mis, only when I'm on the back foot! ![]() James ![]() |
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Misery Member Since: 07 Dec 2005 Location: Waiting for L405 Posts: 2555 ![]() ![]() |
That's the only reason i am going is to see that James. Wish I could afford to order one from you. I think it looks even better than the HH.
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leedsunited Member Since: 04 Aug 2008 Location: Selby Posts: 1368 ![]() ![]() ![]() |
Chris - Couldnt agree more, i have been in sales for many years and i have lost count how many times i have attended a meeting with a customer who has a complaint / issue and have walked away with an order for extra work. |
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