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AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

2005 Range Rover Sport Supercharged Bonatti Grey

Land Rover warranty shock...no confidence left

Some of you might have followed the saga of my 2005 RRS Supercharged, basically it has a problem with the parking sensors. Stratstone in East London has had the car several times and has now given up on fixing the problem.

You read correctly, they have "given up", citing the fact that the vehicle is an early production one hence any problems are inherent to the vehicle and there is nothing they can do about it.

So I contacted Neil Lynch at Land Rover customer support, after a few weeks off trying to contact Matthew Cullen at Stratstone (he has a knack for not calling back) Neil came back with this pretty appalling message:

-Stratstone will NOT take the car back
-Stratstone do not believe there is a problem with the sensors (despite me having evidence there is)
-Land Rover will NOT allow me to move the claim to another main dealer.

In fact what was suggested is that I get the work done by another LR dealer and then sue Stratstone. Yup, they suggest I go into litigation over the work that Land Rover and Stratstone are contractually obliged to perform.

Which effectively makes me understand that owning a Land Rover is a liability. 2007 Audi Q7 4.2 FSI Grey/Black Int.
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Wed Apr 16 2008 9:41am

shmoogle

Member Since: 07 Sep 2005
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Crazy....

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Wed Apr 16 2008 9:43am

JayMann

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Wed Apr 16 2008 9:55am

PauloAmore

Member Since: 27 Jan 2007
Location: Bonnie Scotland
Posts: 1292

Must be something more to this than meets the eye...

Has it escalated to becoming an emotional thing for you or the people at the dealers?

I'd go to another dealer anyway and explain the situation. No reason for another dealer not to want the work....

What does the system do wrong? Not beeping in forward gear by any chance? That's a module change.... 2022 P440e AB

Wed Apr 16 2008 10:04am

AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

PauloAmore wrote:
Must be something more to this than meets the eye...

Has it escalated to becoming an emotional thing for you or the people at the dealers?

I'd go to another dealer anyway and explain the situation. No reason for another dealer not to want the work....

What does the system do wrong? Not beeping in forward gear by any chance? That's a module change....

I cannot just go to another dealer, because half way through the claim my warranty ran out.

I'm sure another dealer will take on the work but they will charge me for it, then I have to go to the magistrates to recover the money, which will cost me about 75 quid in fees and at least 2 days of work.

For something that LR should be doing...effectively LR are removing themselves from the implied Warranty Obbligation, which effectively means that the warranty is based on false pretences... 2007 Audi Q7 4.2 FSI Grey/Black Int.
2005 Quattroporte Grey/Black Int.

Wed Apr 16 2008 10:43am

PauloAmore

Member Since: 27 Jan 2007
Location: Bonnie Scotland
Posts: 1292

ah, I see, bummer! 2022 P440e AB

Wed Apr 16 2008 10:45am

Very Annoyed
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Is your car out of warranty because of miles? Unless you have a pre release car you should still have just over a month on warranty. 2005 Zambezi TDV6 - Gone but not forgotten
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Wed Apr 16 2008 11:23am

AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

Mine is the 403rd RRS ever made, possibly a press car, Warranty ran out in late February...first warranty claim was made in December...

Don't know what to do really... 2007 Audi Q7 4.2 FSI Grey/Black Int.
2005 Quattroporte Grey/Black Int.

Wed Apr 16 2008 3:47pm

Very Annoyed
Site Moderator

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Remind me did you buy from a LR dealer within the past year? 2005 Zambezi TDV6 - Gone but not forgotten
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Wed Apr 16 2008 3:52pm

AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

My wife swapped her Maserati Spyder for the RRS at Maranello Sales in Egham. The Spyder was handed back because it had two consecutive major failures, steering and then brakes.

The had just been bought by Lancasters hence they had a Land Rover dealer in their group.

We went for a straight swap in October 2007. 2007 Audi Q7 4.2 FSI Grey/Black Int.
2005 Quattroporte Grey/Black Int.

Wed Apr 16 2008 3:57pm

Tim in Scotland

Member Since: 30 May 2005
Location: Driving along in my automobile
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Then surely your RRS is still covered by 12 months used car warranty.................................... vaild until 12 months after you took delivery or at least until September 30th 2008. Was it sold to you under the Approved used scheme? 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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Wed Apr 16 2008 4:49pm

AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

Nope, was sold to me with only the remaining factory warranty, and 3mm of tread left on all tyres... 2007 Audi Q7 4.2 FSI Grey/Black Int.
2005 Quattroporte Grey/Black Int.

Wed Apr 16 2008 7:16pm

shmoogle

Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

Andrew, none of this strikes me as right... as far as I'm aware, no used LRs go off of main dealer forecourts without being part of the Approved Used programme and as Tim says, should come with a years warranty from the time you bought it. The only reason it wouldn't come from Approved Used is if it was more than 5 yrs old, which it obviously isn't.

There's more to all this than meets the eye....

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Thu Apr 17 2008 9:06am

Endjin

Member Since: 22 Jun 2007
Location: Aberdeenshire
Posts: 2087

Have you thought of contacting your local Trading Standards office and putting a complaint through them.

I think I am also correct in saying that under English Law if a fault on a product can be shown to be a manufacturing defect then any warranty given is not the end of the matter and that you have consumer rights extending to 7 years. Im sure someone else on this forum may know if I this is correct or not or if I've explained it properly. Again, Trading Standards would probably be able to confirm. 2013 Discovery HSE Luxury - 3.0 SDV6 - Santorini Black
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Thu Apr 17 2008 12:40pm

AJSG

Member Since: 30 Dec 2007
Location: London
Posts: 85

shmoogle wrote:
Andrew, none of this strikes me as right... as far as I'm aware, no used LRs go off of main dealer forecourts without being part of the Approved Used programme and as Tim says, should come with a years warranty from the time you bought it. The only reason it wouldn't come from Approved Used is if it was more than 5 yrs old, which it obviously isn't.

There's more to all this than meets the eye....

Unfortunately it came through the Maserati dealer, and they didn't add any warranty to it, it was not a terribly amicable split...as you can imagine I was rather upset when my wife's 170mph car had a brake failure...after a steering failure...

What really incensed me was when they treid to charge me 6 grand for the swap...hmmm....how about 0 and I don't get a friend who owns a newspaper to lend me a few of their pages for a rant... 2007 Audi Q7 4.2 FSI Grey/Black Int.
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Thu Apr 17 2008 3:59pm

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