Hi Guys

I need sense checking here

I currently have a RRS V6 D, approx £49k on order with one dealer, Due end April; this dealership is shocking: not returning calls (have been waiting 3 weeks for their financial guy to call me with figures) always busy, being funny about loaning me a car whilst mine is on its way, generally a poor buying experience to date..

So far i have given them the benefit of the doubt, but having called an other dealership today, they are able to get me a brand new demo car, just arrived, next week, slightly more expensive, but will all the toys.

Am I being un reasonable by not wanting to work so hard for my purchase?

Would you hang fire or jump ship and move dealership?

Advice appreciated  Something else is always something better:

07 Java TDV8 Sport & toys

For me this is a no brainer. Jump ship, as long as you don't loose your deposit. I would also contact the top man at the dealership telling him that his sales staff are crap. 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Unfortunately, too many dealers across the premium brands seem to think they don't need to do any work to sell cars. Customer service appears to be virtually non-existent and there's an expectation that they're doing you a favour by sharing their precious time with you.

If you have paid a deposit and the build slot has been "locked" then you could be at risk of losing the deposit if you cancel. If you haven't - I'd be out of there asap.

It's a shame that these stories are all too familiar and that you're lucky to find a dealer that's useful these days. 

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

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true, it is a shame, with my last car, a Porsche, the dealership was fantastic and extremely pro active.

The dealer has my deposit, £500 - I now have the Managers details but going to suss out the other car this afternoon to ensure the spec is correct. Something else is always something better:

07 Java TDV8 Sport & toys

I got my BMW from a dealership thats 70 miles away from me just for the fact that they look after me and my local dealership don't want to know

If i was you i'd jump ship  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

Walk away, there is no other way they learn. L319 D4 HSE

1998 110 TUM HS FFR Hard Top XD WOLF

1982 Series 3 SWB

Abd tell them when you get your car why you went to another dealership. RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

If this is the level of customer service you can expect when they are trying to secure your money, imagaine how much trouble you will have if your car develops problems!

Tell them what your feeling so they have the opertunity to do something, if the service reamins rubbish ask for your deposit back and run away!

So went to see the 06 plate demo RRS, Looked great, got very excitied but unfortunately it was the wrong spec. didnt want to compromise

Finally got in touch with the original Sales Manager, very apologetic and banged on about, "wanting to build long term relationships" "disciplining the salesman" and "personally looking after me" when the car evantually arrives...

2nd chance given... sigh Something else is always something better:

07 Java TDV8 Sport & toys

Hope you had your dictaphone running when he said all that  

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

Like it here? Then Donate to RRSPORT!!

he was pure David Brent  Something else is always something better:

07 Java TDV8 Sport & toys

Class!  

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

Like it here? Then Donate to RRSPORT!!

RUN AWAY as fast as you can - if they are treating you like this when buying a car, you can imagine how dependent they are if there are more serious after sales concerns..... - Robert

2006 Mercedes SL55 AMG - Black Opal
2005 Porsche Carrera 997 - Artic Silver
2006 Range Rover Sport V8 - Buckingham Blue

LR are extremely worried about the low level of Customer service in their dealerships.

What is that you are after? Make a list, phone the top dog in your dealership and a wait a satisfactory, prompt outcome. failing that get straight on to LR Customer Services and make a huge fuss. 'Either that or your £45k will go to BMW!' You get my point, I am 100% sure LR will be on the case.

Good luck, don't put up with anything you are not happy with you are spending a lot of money.

G 2010MY Land Rover Freelander 2 HSE
Santorini Black with Ebony Napoli Leather

Maybe a bit of a generalisation but I have found that the service and parts teams are much more reliable. I would suggest sticking with your build slot, get the car, if you then have any issues, give the dealers service team one shot, if they are crap then just whistle your car down the road to another service team.

The car is fully waranteed and will therefore be covered by any dealership. In terms of good service teams, come to the forum when you need to take it in and ask for recomendations.

Just some thoughts and suggestions.....the car is worth the grief and agravation, you just need to come up with a plan to work around it!!  Currently: Carbon Black 535d
RIP: RRSTDV6 HSE & DISCO3 HSE