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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 
Navigation - map update fails

I’m trying to update the maps on my 2017 Autobiography RRS. I’ve done it successfully numerous times but now the update fails.

I have a Here maps subscription, download the maps to a USB stick, and then start the update in the car.
Yesterday it got to the end of the process and just said failed to update, I downloaded the maps again and now the process won’t even start.
I notice the maps are now 33gb and previously I think they were 31gb. Is it a memory issue?

Post #642811 Mon Jun 24 2024 10:15am
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1831

2013 Range Rover Sport SDV6 HSE Orkney Grey

What size stick are you using and have you used it before successfully? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #642815 Mon Jun 24 2024 11:07am
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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 

it's Sandisk 64gb stick - first time I've used it but exactly the same as the last one I used.

I just tried again, and the message is now as below:


Post #642816 Mon Jun 24 2024 11:11am
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1831

2013 Range Rover Sport SDV6 HSE Orkney Grey

Are the old maps still showing or have they gone? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #642817 Mon Jun 24 2024 11:20am
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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 

All the maps that were on there are gone

Post #642818 Mon Jun 24 2024 11:23am
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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 

I've just re-formatted the USB stick, and I'm trying downloading the maps again - but this is the 4th time I've downloaded the the maps now.

Post #642819 Mon Jun 24 2024 11:24am
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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 

USB maps now recognised but update failing


Post #642822 Mon Jun 24 2024 2:07pm
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1831

2013 Range Rover Sport SDV6 HSE Orkney Grey

I have a feeling your system is corrupt and needs a dealer visit? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #642823 Mon Jun 24 2024 2:20pm
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Mgs1000



Member Since: 21 Nov 2021
Location: Oxford
Posts: 34

United Kingdom 

I was able to resolve this.

Since I hadn’t used this usb stick before, I thought there may be a problem so used a new one

Second, I deleted the Here downloader app, using the uninstall procedure in the folder the app was in (I’m using a Mac) and downloaded it again

I logged out of the Here maps website, logged back in, and downloaded the maps once more

I then went through the normal update procedure in the car, and it worked!

I’m very happy about this as I’m taking the car on holiday soon and I use both the TomTom app in car play and the in-car navigation- I’ve found the phone sometimes gets too hot on a long trip and locks out.

Post #642852 Wed Jun 26 2024 6:56am
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1831

2013 Range Rover Sport SDV6 HSE Orkney Grey

Well done, glad a dealer visit was not required. That would have been an expensive exercise from them! 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #642858 Wed Jun 26 2024 10:06am
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