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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 424

United Kingdom 
Online servicing

How long should it take from having a service done to it actually showing on the Landrover online servicing screen ?

3 days after paying the bill and getting the car back and it's just telling me the car is over due it's service and that I should book it in 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

Post #601803 Thu Jul 16 2020 6:24am
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4396

United Kingdom 2010 Range Rover Sport Supercharged HSE Santorini Black

OSH updates are instant

Incontrol updates are very hit and miss, sometimes it takes a few hours, sometimes days and days

Have you checked the actual OSH, and not the car?

Post #601809 Thu Jul 16 2020 8:16am
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 424

United Kingdom 

It's the online service that I'm talking about. Log on and it shows last visit was used car prep in Jan this year before I picked the car up.
Service was done 2 weeks ago but car only collected and work paid for 3 days ago after warranty work kept getting put back.
Incontrol health check was reset the day the service was done ! 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

Post #601814 Thu Jul 16 2020 9:42am
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4396

United Kingdom 2010 Range Rover Sport Supercharged HSE Santorini Black

Then they've forgotten Laughing

Post #601823 Thu Jul 16 2020 11:10am
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 424

United Kingdom 

They have been reminded twice and told me they have to wait for the system to update and then it will show on the online service history page.

Sounds like more lies then ! 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

Post #601829 Thu Jul 16 2020 11:52am
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4396

United Kingdom 2010 Range Rover Sport Supercharged HSE Santorini Black

Genuinely, it updates the second the operator presses submit...

Post #601833 Thu Jul 16 2020 12:14pm
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Stevepd



Member Since: 22 May 2017
Location: Wiltshire
Posts: 1251

United Kingdom 2006 Range Rover Sport TDV6 HSE Cairns Blue

I’m staying way away from West Sussex, you have all the bad luck for all of us 2006 2.7 TDV6 HSE in Cairns Blue.

Post #601859 Thu Jul 16 2020 6:22pm
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 424

United Kingdom 

Not bad luck, just Censored Landrover dealers that can't seem to get anything right ! 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

Post #601863 Thu Jul 16 2020 8:15pm
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 424

United Kingdom 

At last ! After I'm not sure how many calls to the service department of Harwoods of Crawley chasing the lack of the service I had done by them not showing on the online service history and being told you just need to give it a few days to update.

This morning I finally got someone who knew what they were doing and they said Oh it hasn't been added. Just let me update that for you now sir.

With that I can now see the service record for the car is fully up to date online. 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

Post #601918 Sat Jul 18 2020 9:33am
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