Copy of letter just emailed to North West Airlines. Promted to write by DOC raising issues with LR. I am also tired of poor service from a number of companies INCLUDING British bloody Gas....

Dear Sir / Madam

I travelled last Sunday on the above flight from Detroit to Amsterdam. I travelled in economy on business. I have in the past travelled first, business and private across the Atlantic with many airlines and private companies.

Without doubt this flight was the worst I have ever experienced as far as customer service is concerned. Your flight attendants were officious, rude, arrogant, sarcastic and down right disgraceful. I would like to believe that this was an unusuall situation however the original outbound flight was not much better. Your inflight food was appalling not only in quality but also in presentation. Your flight attendants virtually threw the trays on to our drop down shelves. When the trolley finally arrived at our seats there was no choice left except for a vegetarian mush. However I do believe there was other food left on other trolleys but your flight attendants could not be bothered to check.

I will definately not fly with NWA again. After flying with SWA last year I did not believe flights could get any worse. You can be proud of the fact that you were even worse than they were.

Well done !!

Rant over  MY10 TDV6 HSE, Alaska White, Ebony with Contrast, Park Heat, Paddle Shift, Privacy, Heated Steering Wheel, Extended & Premium Leather,

MY07 TDV6 HSE, Zermatt Silver, Gone

-----------------------------
1964 Austin Healey 3000

2007 LR Defender

2011 VW Tiguan R Line

This is why it's good to get get before you get on then you can sleep all the way there  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

I hope you're not holding your breath on getting a reply

You mean

I am glad you two find it funny - I am still off

However just received this auto responce

Northwest/KLM Airlines

This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.

We appreciate your continued patience while we review your concerns. If
you have requested a response to your e-mail, we will be in contact with you within five business days.

Northwest/KLM Airlines
Customer Care MY10 TDV6 HSE, Alaska White, Ebony with Contrast, Park Heat, Paddle Shift, Privacy, Heated Steering Wheel, Extended & Premium Leather,

MY07 TDV6 HSE, Zermatt Silver, Gone

-----------------------------
1964 Austin Healey 3000

2007 LR Defender

2011 VW Tiguan R Line

You can sue them for moral compensation  2014 Mercedes-Benz S500
2014 Range Rover Autobiography, Causeway Gray, Ivory/Ebony
2013 BMW 530d
2008 Range Rover Supercharged Vogue S\E, Java Black, Ebony. SOLD
2006 Range Rover Sport Supercharged, Java Black, Ebony. Arden body-kit. SOLD
2005 Range Rover Vogue 4.4 Buckingam blue, Ivory. - SOLD.

You obviously haven't flown on Delta yet then DOC! Unfortunately I have to fly them in amd out of Panama every couple of months as my employer gets a HUGE discount flying on airlines linked to KLM so long as I do one leg of a journey on a KLM plane. They paid $19 to fly me from Panama to Glasgow via Atlanta and Schipol in October and $30 to get me from Atlanta to Glasgow in March. KLM is OK but Delta is grim, not much better are Alitalia and Air Frog. The only good thing about flying Delta and the Skyteam partners is that I still get my full KLM miles even on the discounted flight! 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

I'm a well vested Platinum flyer with KLM/AirFrance Skyteam also - so I know the routine. I'm flying out Monday on Delta in Business via Atlanta to Minneapolis for the week. My worst experiences are consistently with Air France which (along with French airports) I avoid at all costs. No doubt Doc - Northworst is a crappy airline with crappy planes. Especially on domestic U.S. routes. KLM are sort of middle of the pack for me. Never had a real problem on Delta or Continental but concede that the U.S. cabin crew can be prickly and know sweet F.A. about food and wine.

Up until three weeks ago, my company was owned by an airline, so we all flew on service tickets in C or F class only(subject to being in a jump seat or the cockpit if the flight was oversold) - now it looks like getting used to the back of the cabin again on flights under four hours. But at least I'll now be earning miles when I fly...the only reason I earned miles with KLM was that it was often cheaper to buy a restricted business class ticket than our ID 50% ticket! 2006 Range Rover Sport TDV6 HSE, Java/Ebony/Cherry, Privacy, Sunroof, PTI, Premium Sound, SatNav, Cold Climate, Tow kit, CarStyle coded grill and vents, Tasmods, Stormers, JE Exhaust, Autobiography badge

Havank wrote:

I hope you're not holding your breath on getting a reply

A sincere reply I feel

and what are they going to give you? 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Sweet FA MY10 TDV6 HSE, Alaska White, Ebony with Contrast, Park Heat, Paddle Shift, Privacy, Heated Steering Wheel, Extended & Premium Leather,

MY07 TDV6 HSE, Zermatt Silver, Gone

-----------------------------
1964 Austin Healey 3000

2007 LR Defender

2011 VW Tiguan R Line

Ah - does a sweet FA have a trade in value?  2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

A fair reply................. but you just know that if you were to fly with them again & experience the same poor service, you'll get the same "STOCK" letter again

Personally if it happened to me - I would complain bitterly to the steward in charge on the flight & report it accordingly immediately on touchdown.

But then actions speak louder than words. Don't fly with them again ! 
" WITH MORE EXTRAS THAN A HOLLYWOOD EPIC "

MDP wrote:

A fair reply................. but you just know that if you were to fly with them again & experience the same poor service, you'll get the same "STOCK" letter again

Personally if it happened to me - I would complain bitterly to the steward in charge on the flight & report it accordingly immediately on touchdown.

But then actions speak louder than words. Don't fly with them again !

Indeed actions do speak louder than words. I'm a big aviation guy and I have flown quite a few airlines. By far I've found Skyteam to be the most obnoxious, horrid and disconcering group of people in an alliance than any other. On the other hand BA Cabin Crew are by far the friendliest whilst their SH C Meals are appauling.
LH C is very good in terms of meals (LH Marketing here ) however you get either a good or bad crew.
IB is a big NO NO!
LH F is beautiful...I flew to HKG with 1 other person in F with me and it was really quite nice however it does not compare to SQ First.
SQ F really is the dogs b****ks. The seat drowned me it was so big (never drowns my dad though ).
My dad fly's a lot with the SQ, CX and EK. Usually F or C and so racks up a lot of miles. We've both found that if your a member of the FFP then your words get taken more seriously. If your really quite high up the scale then they usually offer some compensation if you make a rather bad report.
American carriers in general (apologies to Americans) are renown for bad service in terms of quality, customer service and general scope.
Most lack the finesse of an asian carrier whilst they lack the scope of a european and have no comparison to the quality of someone like QR or EK.

Sorry for the essay...as far as ID 50's go... Beat an ID90

Mike Michael Potter
Rangey Lover/BMW Driver