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Thehos

Member Since: 24 Jul 2016
Location: Somerset
Posts: 123

Dealers don't know everything lol

So, I called my local dealer to enquire about a service, apparently they don't make a 2006 4.4 v8 petrol, only a 2.7,3.6td and a 4.2 sc!

Tue Oct 25 2016 7:41pm

Cpt Jack Sparrow

Member Since: 07 Sep 2016
Location: Cardiff
Posts: 128

2013 Range Rover Sport SDV6 HSE Fuji White

ah, then what am I driving??

Tue Oct 25 2016 8:01pm

Thehos

Member Since: 24 Jul 2016
Location: Somerset
Posts: 123

My words as well!

Tue Oct 25 2016 8:07pm

Mail Order Ride

Member Since: 28 Feb 2009
Location: UK
Posts: 131

why would you call a dealer to service a car out of LR warranty?

££££££££

Tue Oct 25 2016 10:15pm

Johnski

Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1407

2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

Why not? I have always used a JLR dealership for all my servicing etc in and out of a Warranty. John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Tue Oct 25 2016 10:21pm

ilard

Member Since: 20 Aug 2010
Location: London
Posts: 975

My chugger is 6 years old now and I stopped using a main dealer after its 4 year service (I wished i had stopped after the 3 year one). I am much happier with the quality of service I get from specialists, I can build a stronger relationship, and there are cash savings too.

I think servicing a car in warranty using a specialist would be a step too far for me... but outside warranty it is a no brainer. Keep all the paperwork, show you use good quality service providers, and I do not believe it would make it easier to sell a one owner car. L405 P400e Autobiography (MY2020)... Silicon Silver / Espresso
RRS TDV6 HSE Lux (MY2011)... Nara Bronze / Arabica - now gone!

Wed Oct 26 2016 7:52am

panda

Member Since: 17 Jan 2010
Location: london
Posts: 702

2007 Range Rover Sport TDV6 HSE Zermatt Silver

Hi Ilard
Who do you use??

Supporting the London Air Ambulance with my Brothers

Thu Oct 27 2016 4:58pm

RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8987

2012 Range Rover Sport SDV6 HSE Orkney Grey

Johnski wrote:
Why not? I have always used a JLR dealership for all my servicing etc in and out of a Warranty.

More money than sense...

LR dealerships are overpriced and, in my experience, barely incompetent. No, that's not a typo...

Use a decent indie and you'll save money and get a better service. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Thu Oct 27 2016 5:43pm

m8ch1n

Member Since: 26 Oct 2016
Location: Lancashire
Posts: 28

2010 Range Rover Sport 3.0 TDV6 HSE Alaska White

ilard wrote:
My chugger is 6 years old now and I stopped using a main dealer after its 4 year service (I wished i had stopped after the 3 year one). I am much happier with the quality of service I get from specialists, I can build a stronger relationship, and there are cash savings too.

I think servicing a car in warranty using a specialist would be a step too far for me... but outside warranty it is a no brainer. Keep all the paperwork, show you use good quality service providers, and I do not believe it would make it easier to sell a one owner car.

I have used a specialist in the past for a new vehicle and as long as they use genuine parts and the service is done on time it's 100% allowed. Plus a hell of a lot cheaper.

"You are not obliged (since October 2003) to get the car serviced by a franchise dealer during the warranty period. You must though get it serviced according to the manufacturer's recommended schedule and criteria using only manufacturer approved parts"

The only positive of using a dealer is that they do tend to look after you out of warranty if something goes wrong. I've seen customers get a 60% contribution towards replacement engines when a vehicle is 5 years old. They call it "goodwill".

Personally I don't believe dealers work to the same standard as an independent garage for servicing as the Techs are pressured into up selling extras and are under a lot of pressure to hit weekly targets. It is in some cases incompetent techs as well (poor diagnosis etc) that let dealers down but you will get that in a lot of places. Current: RRS 2010 L320 Facelift 3.0 TD V6 HSE 5dr Alaska White
Gone:Mercedes C220 Estate AMG MY 9/2012 Polar White
Gone:Mitsubishi L200 Raging bull edition MY 9/2009 2.5l DID Red
Gone:BMW 116i MY 4/2006 Silver

Thu Oct 27 2016 6:44pm

Disco_Mikey

Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4403

2010 Range Rover Sport Supercharged HSE Santorini Black

I had a customer in earlier this week, to have a set of Xenon headlights retrofitted and enabled.

The customer said he had spoken to his local dealer, and was advised not to carry out the upgrade, as the vehicle "may catch fire"
Despite the higher spec cars coming with Xenons from the factory

Thu Oct 27 2016 7:35pm

RRSTDV8

Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8987

I had a new starter motor fitted at a dealership. The second new starter motor at that. I had to tell them how the breather pipe was supposed to be routed. I pointed out that leaving it curled up below the starter motor was certainly not the correct way to do it and was the reason the motor was being replaced within 12 months... Apparently the "technician" hadn't read the LR workshop manual.

Oh, and they damaged the steering rack when doing a turbo replacement. Needed a new rack fitting. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Thu Oct 27 2016 10:14pm

m8ch1n

Member Since: 26 Oct 2016
Location: Lancashire
Posts: 28

That's exactly why I do all the work myself on mine. Current: RRS 2010 L320 Facelift 3.0 TD V6 HSE 5dr Alaska White
Gone:Mercedes C220 Estate AMG MY 9/2012 Polar White
Gone:Mitsubishi L200 Raging bull edition MY 9/2009 2.5l DID Red
Gone:BMW 116i MY 4/2006 Silver

Thu Oct 27 2016 10:26pm

ilard

Member Since: 20 Aug 2010
Location: London
Posts: 975

panda wrote:
Hi Ilard
Who do you use??

RR London in Battersea. 45 to 60 mins away but worth the trip. L405 P400e Autobiography (MY2020)... Silicon Silver / Espresso
RRS TDV6 HSE Lux (MY2011)... Nara Bronze / Arabica - now gone!

Fri Oct 28 2016 7:28am

Loco98

Member Since: 06 Jun 2015
Location: Dublin
Posts: 31

2012 Range Rover Sport 3.0 TDV6 HST Santorini Black

Dealers are a joke. Dealers a waste of money and time. I only bring mine back to the dealer I bought it from for its annual service as I have an inhouse dealer warranty. But for anything else I go to independent. For example I had a vibrating steering wheel. Brought to the dealer 3 times and they couldn't fix it under warranty. I asked them was it the calipers sticking and they said it wasn't. They changed the discs pads and EPB shoes all under warranty and it was still doing it. Brought it to local independent mechanic. 5 minutes ltr he diagnosed the issue as a sticking front caliper. Bought a set of 6 pot calipers off ebay. Independent mechanic put them on with new discs and pads and also put on new pads on the rear. Problem fixed. And was 700 euro cheaper...

Sun Oct 30 2016 11:36am

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