On saturday (7th Nov 09) , I was returning from a trip to Bicester Village when all of a sudden I had a blow out! Not funny , since i had 2 children in the car. I managed to pull the car over to the hard shoulder. I wouldnt have normally changed the tyre on the hard shoulder but since I had the kids there I thought id risk it.
I got the family out of the car and put them behind the barrier and attempted change the wheel. I got the spare wheel out and tried to change the wheel and the damn spanner (if you can call it that) BROKE!
So we ended up waiting over an hour for the recovery company to pick us up!
And on top of that , the crappy winch wouldnt wind back in!

Im am absolutely furious.

What I need to know , is how i complain to LandRover and get heard!?!?!?

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated

Maybe this would be a good idea????

http://www.dailymail.co.uk/motoring/articl...aults.html

the on-board tools s*** we all are aware of this  
L 405 2013 FFRR 5.0 SC
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I changed all 4 wheels when Stormers arrived using the toolkit in the boot.





























NEVER AGAIN!!!!  Runner up - 2009 Best Avatar Award
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06 RRS TDV6 HSE, Java/Ebony, PTI, Running Boards, Privacy, S/C Grille/Vents, Stormers, Tasmods - GONE - (

Mine broke in exactly the same way... All of the kit LR supply for changing wheels is useless, the brace, jack etc!

So????

Does anybody know who I should complain to????

Land Rover Customer Services.

0870 5000 500

Or write (recorded delivery) to:
Steve Cafearo,
Customver Service Operations Manager,
Landrover Customer Relationship Centre,
Abbey Road,
Whitley,
Coventry,
CV3 4LH

and enclose an invoice for a 450mm breaker bar and a 200Nm torque wrench.

I'm more than a little concerned about the scissor jack too.

EDIT: Added name and rank to address

Last edited by DrLex on Mon Nov 16 2009 2:23pm. Edited 1 time in total

Would these not be covered by your warranty or are they only meant to be used once and then disposed of

lespes wrote:

Would these not be covered by your warranty or are they only meant to be used once and then disposed of

the problem been with that is you have all the other bolts to undo before you can take the wheel off

I can't understand why RRS have them like you do, FL2 have normal steel cast ones

Try "voice of reason" on here - WARNING he may tell you that you should have bought a "real RR" to get a functioning wheel brace.

lespes wrote:

Would these not be covered by your warranty or are they only meant to be used once and then disposed of

Yes mine was replaced under warranty. Although I now carry my trusty 20 years old cast steel wheel brace in the rear. With the LR Range Rover Sport brace you either break it, or break yourself trying to release the nuts.. So it will never be used again, but I have it in the car for completeness for whenever I eventually sell it.

And before someone says, if the nuts are set to the correct torque blah blah blah - these wheel nuts were tightened by the dealer... I even had a later case where Melbourne Land Rover (MLR) had tightened the nuts so tight that neither I, with my cast steel brace, nor Land Rover Assist with a very long extension piece, could get the nut off. It had to be taken back to Melbourne Land Rover (MLR) to be released. They never told me how they did it without having to drill the nut.

A new jack is high on my list of wants..

flight wrote:

Maybe this would be a good idea????

http://www.dailymail.co.uk/motoring/articl...aults.html

Love it.....it crossed my mind as well, only problem is I don't have enough real estate on the car to cover all my problems  RRS TDV6 Bluetooth, VR, Roof

Perhaps we could do a convoy.....that would be even better for business!  RRS TDV6 Bluetooth, VR, Roof

Lateral5 wrote:

Perhaps we could do a convoy.....that would be even better for business!

Happy to arrange something if your down in Melbourne Lateral...

I'm close to doing it anyhow!