Had a pleasant suprise today - had a courtesy call from LRUK regarding my recent RRS purchase.

Seemed like the normal independant post sales centre customer satisfaction call to begin with, however I quickly realised it was not just a call centre, but someone who works for LRUK.

He was interested to hear about my dealer experience (pros/cons), plus my first impressions of the car - did I have any issues with quality or paint finish (to which I explained the dozen or so small paint defects, however nothing that I am dissatisfied with). All these issues would be passed on to the relevant departments etc to which I felt was genuine intent. He also asked me whether I had received the LR welcome pack through the post - which I haven't, so he was going to chase this up for me.

Now I know this may sound all commonplace to many, however after my poor VW experiences over the last 2 years (one example - VW would continually contact me by phone and post asking me if I was happy with my Touran to which I had to explain I had actually purchased a Touareg from them and they need to update their records - which they never did btw) makes todays call a pleasant suprise

top marks LR

I had this call very good! the guy said to me to call if i have any problems at all but i lost the number that he called from  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

JayMann wrote:

I had this call very good! the guy said to me to call if i have any problems at all but i lost the number that he called from

May have to get that number off you if you don't mind? RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

JayMann wrote:

May have to get that number off you if you don't mind?

 RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

Yep had same call yesterday from LRUK a Tom Hawks. Pleasant surprise, he also gave me his direct dial number for future reference.

Well done LR

However had to deal with British Gas yesterday - now thats another story - still shaking with rage  MY10 TDV6 HSE, Alaska White, Ebony with Contrast, Park Heat, Paddle Shift, Privacy, Heated Steering Wheel, Extended & Premium Leather,

MY07 TDV6 HSE, Zermatt Silver, Gone

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1964 Austin Healey 3000

2007 LR Defender

2011 VW Tiguan R Line

Yep same here got a new house last year for renting had to wait a month before we should get anyone in there cuz they wouldn't send out key so we should buy a top up and get the electricity going  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

looks like Tom was busy yesterday