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Andy494



Member Since: 12 Jan 2019
Location: England
Posts: 73

United Kingdom 
Online service history- only main dealers?

Is it right what I’ve been told today, Land Rover have made it so only main dealers can update and sign off the online service history of our cars?

Just coming up to my 3 years service and would like to take it to my local trusted LR specialist who I’ve used for 10 plus years.

Thanks for any info, Andy

Post #627289 Tue Oct 11 2022 7:50pm
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Karlp606



Member Since: 25 Jun 2022
Location: East Yorks
Posts: 241

Lies!
Indys can logon and update servicing records - Ive had mine done by an Indy

Post #627290 Tue Oct 11 2022 8:07pm
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1829

2013 Range Rover Sport SDV6 HSE Orkney Grey

I think Andy is implying it may have changed? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #627293 Tue Oct 11 2022 8:42pm
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4393

United Kingdom 2010 Range Rover Sport Supercharged HSE Santorini Black

Did a main dealer tell you this? Laughing

Seriously, we've been able to do it (when Topix decides to work) and u can't see JLR removing the ability to do so without prior notice Thumbs Up

Post #627302 Wed Oct 12 2022 3:25am
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8971

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

jimbg wrote:
I think Andy is implying it may have changed?


Reads to me more like the dealer is trying to make him believe only they can do it as they see a big wedge of cash walking out of the door. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #627316 Wed Oct 12 2022 11:43am
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scarey



Member Since: 07 Jan 2011
Location: in the cloud
Posts: 410

indy's with access to the jlr system can update ..

or, you can obtain an invoice form the vat reg garage that has done he work and send it to jlr customer services and they will update their online system......

Post #627325 Wed Oct 12 2022 2:30pm
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8971

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

Or just keep, in a file, the receipts and paperwork from everything done by your indie. That's a service history, not an entry on a computer system that no one other than dealers and selected garages can read when you sell it. Thumbs Up 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #627326 Wed Oct 12 2022 3:47pm
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scarey



Member Since: 07 Jan 2011
Location: in the cloud
Posts: 410

incorrect.....anyone with the vin number can access the jlr system and see if and when servicing has been done..


https://osh.landrover.com/

Post #627327 Wed Oct 12 2022 4:28pm
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Best Yet



Member Since: 02 Feb 2018
Location: W.MIDS
Posts: 42

United Kingdom 

Can someone provide a link to online service history - please ignore link found

Post #627329 Wed Oct 12 2022 5:02pm
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Andy494



Member Since: 12 Jan 2019
Location: England
Posts: 73

United Kingdom 

Thanks everybody, I should have clarified further it was my local Indy who informed me of this, not a main dealer. Even though they are trying to lure me in with a discounted £444 I just do not trust their care for the car.

Post #627333 Wed Oct 12 2022 7:56pm
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Andy494



Member Since: 12 Jan 2019
Location: England
Posts: 73

United Kingdom 

RRSTDV8 wrote:
Or just keep, in a file, the receipts and paperwork from everything done by your indie. That's a service history, not an entry on a computer system that no one other than dealers and selected garages can read when you sell it. Thumbs Up


This is what my Indy has suggested- thank you.

Post #627334 Wed Oct 12 2022 7:57pm
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8971

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

scarey wrote:
incorrect.....anyone with the vin number can access the jlr system and see if and when servicing has been done..


https://osh.landrover.com/


Ok, didn't know that. Thanks for the clarification. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #627338 Wed Oct 12 2022 8:55pm
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 4393

United Kingdom 2010 Range Rover Sport Supercharged HSE Santorini Black

Andy494 wrote:
Thanks everybody, I should have clarified further it was my local Indy who informed me of this, not a main dealer. Even though they are trying to lure me in with a discounted £444 I just do not trust their care for the car.


The garage has to be "approved" by JLR to update the system, and JLR can be very strict when it comes to things like this

Post #627349 Thu Oct 13 2022 12:37pm
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chrisjsw



Member Since: 10 Jul 2018
Location: Buckinghamshire
Posts: 70

United Kingdom 

Absolute cock..........any approved independent can update service histories - it doesn't have to be a main dealer 2015 Range Rover Sport L494 HSE Dynamic
Works at an Indy in Herts

Post #627350 Thu Oct 13 2022 1:04pm
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Andy494



Member Since: 12 Jan 2019
Location: England
Posts: 73

United Kingdom 

Had another call from a different dealership offering their services for my car. They’ve told me there’s also a recall for a security update, is this just dangling a carrot? I was under the impression our cars can receive updates remotely.

Andy

Post #627358 Thu Oct 13 2022 6:49pm
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