Yesterday changed the electric tailgate struts on my 2013 rrs with aftermarkets !!! The job done by me very easily…. The problem is that the tailgate opens until the adjusted height and the close without pressing close button!!!! Any suggestions??
I can adjust the height but the door don’t stay open !!! Open and close with one pressing

Any???

TAILGATE OPENING HEIGHT

The maximum opening height for the tailgate can be set as required. Setting a maximum height is useful in parking areas with very low roofs, or just for ease of use.

To set the maximum opening height:

Open the tailgate to the position required as the maximum height. Press any tailgate release button to stop movement at the required position. The final position can be achieved manually, if required.

Make sure the tailgate is stationary for at least 3 seconds.

Press and hold the tailgate close button to set the required opening height. A long tone sounds as confirmation.

NOTES
If the tailgate closes automatically, the required height has not been set. Repeat the process, making sure that all steps are adhered to.

Press the tailgate button to close the tailgate. Open the tailgate again to check that it opens to the required height.

Repeat the process to reset the maximum opening height. When the tailgate reaches its current programmed height, manually move it to the fully open position. Press and hold the tailgate release button.

The tailgate may lose its position memory if there are multiple object detections, or if the battery voltage is low. Powered operation may also be inhibited.

To reset the tailgate:

Manually close the tailgate.

Press the tailgate release button.

Allow the tailgate to fully open or open to the previously set position.

Press and release the tailgate release button.

Allow the tailgate to power-close fully. The tailgate's programmed memory is restored.

Thanks for the info !!!! I follow this step by step a lot of times !!! The tailgate still closes automatically!! Today maybe swap the factory struts again to see if the aftermarkets has the problems!!!