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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 

+1 fingers crossed MY16, 3.0D HSE Dynamic, Barola Black, TV, Rear Entertainment, Opening Pan Roof, Meridian

Post #613725 Mon May 17 2021 2:36pm
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pjbracer1



Member Since: 25 Aug 2014
Location: Southampton
Posts: 409

England 

Hey Up great news LR have said dont worry about it and have just given me the keys to a brand new L405 anniversary edition and said sorry for all the trouble they have caused as they decided to this year to operate on and open and honest basis!

Rolling with laughter

That wasnt the conversation I had at all as you might have guessed I was being facetious.

LR have not offered any form of assistance on the sorting the problem as was expected so I have written to their CS department asking for an explanation for them as to why they think it is acceptable to produce and maintain a vehicle that is fitted with an engine that can destroy itself in 41K miles with no warnings. I'm sure they will not respond as I'm just the little guy (I am actually pretty short too!) and will probably throw their weight behind it and stand their ground with a sob story of its not their fault and how were they to know it could happen, knowing full well that they are aware of the issue seeing as they replace them under warranty when new so the facts are the problem is real and still exists!

So now Im faced with a huge problem the Range Rover Sport L494 3.0 SDV6 Engine with a snapped crankshaft is clearly not fit for purpose and it's mere luck the issue doesnt happen or does happen, so the dealer has quoted a price for replacement that comes with a 2yr Warranty and includes Turbos and injectors etc...

Or do I go to a 3rd party independant to fit a recon unit but only get 1 yr warranty on it but at a much lower cost, this also then means there would be no point in maintaining the FLRSH either which to some extent devalues the car even further to the general buyer and parkers guide!

Or I could keep the car and sell it for its component parts or spend the money on a retro fit electric set up! (or maybe im just losing it now!) Whistle

This issue seems to have lot more to it than just a broken engine that shouldnt have happened in the first place, as there are all the others things that add to the costs which I dont think is fair at any level.

The Land Rover Moto "Go Beyond" needs to be reworded to "Go Without" or "Hope to Arrive".

Just think how much money people have spent on not just the repairs but the need to buy extra warranty/insurance specifically to cover this problem as the reality is its a scary thought investing in a premium car but not fully trusting it and thats if you knew before you bought it!

Odd mechanical issues are to be expected along the way and no car is perfect but for an engine to rendered totally useless is not right when considering how many old defenders, Mercs, BMW's from the 80 and 90's are still going along with other brands. This is not some of the high tech gizmos on the vehicle that I understand are new tech and have not been fully life tested, this is the very basics of the engine that only exists to produce movement/power, so if its not able to perform its duty time and time again and is fragiile enough to fail at any time then its not fit for its purpose and shouldnt be used.

After wasting untold hours trawling the internet like Neo searching for Morpheus Ive found that this problem is much more common than LR would have anyone believe having spoken with some forum buddies in SA and OZ and the US there is another site thatis collecting links to posts about out and funnily enough my post abotu me sitting in my car with the hazards on had already made the list!

LR tried calling me earlier but I was on another call so I will be interested to hear what excuses they have tomorrow and I will keep you all updated as I hear more! If a jobs worth doing, get a someone who knows what they are doing to do it!

RRS Autobiography Indus
RR P38 HSE V8
RRS Supercharged Santorini
AMG CLK Rear Tyre Shredder

Post #613794 Wed May 19 2021 8:00pm
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Johnrrs



Member Since: 16 Feb 2021
Location: Yorkshire
Posts: 457

United Kingdom 2013 Range Rover Sport 3.0 TDV6 Autobiography Zambezi Silver

This should be on bbc watch dog program to see if this issue can be resolved for you and any more potential Land Rover victims. I remember a few years back Nissan Navaras having a major engine issue and they were on it. Can’t remember the outcome though but not good for Nissan I would have thought. You are certainly right about this engine been not fit for purpose. No engine should fail before 100K on the clock especially a large engine that’s not under full load most of the time unlike most 1 litre turbo modern cars these days and even more so when these cars cost £70K plus. My car has 41k on the clock and I’ve just bought a warranty just in case this happens which cost almost £1k and then there are no guarantees they will pay out if I claim. LR must also have a duty of care regarding this issue too. Imagine wife/girlfriend driving round in the potential ticking time bomb with kids and dog in back and car breaks down on motorway or any major road. Scary thought. LR should be recalling all cars with affected engines and fitting an upgraded crank shaft (if there is such a thing). Can the freedom of information act be used with LR to see how many vehicles have actually failed? If you had this info and a few names of unhappy LR customers BBC watchdog just might take it on.

Post #613797 Thu May 20 2021 12:51am
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Dave-t



Member Since: 18 Jan 2020
Location: Glasgow
Posts: 436

United Kingdom 

it was on watchdog a few years ago, for disco 4, was a real let down and never really explained the problem.

https://disco4.com/forum/topic183854.html?...p;start=60 Joined the X5 45e club
1994 Defender 90 300 tdi

Post #613798 Thu May 20 2021 5:47am
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pjbracer1



Member Since: 25 Aug 2014
Location: Southampton
Posts: 409

England 

Already on it so It hopefully will be, Ive prepared a fair bit of research from my findings and found a case last year where some guy actually had a crash caused by it which was my fear, he had a New disco and they repalced the car and offered him 2K offered him 2k of options if he took another! Shocking!

If anyone has a Telgraph subscription mybe they could do me a favour and garp the full article and PM me or post here

https://www.telegraph.co.uk/cars/advice/ho...al-action/
If anyone does have a sub PM and i can talk you through grabbing the page

readable first section here

https://www.newsbreak.com/news/20834551753...gal-action

On another side if I pay to get the car sorted then tehcnially Im kinda stick with it also for 2 years to get any sort of value out of it! I like the car I honestly do but was toying with buying the SC petrol cos thats what I had last time but though "no be sensible this time" (if you say that in an Alex Guiness Obi Wan style it does make more sense!) so opted for the 3.0SDV6 as it had power and want bad on fuel. Big Cry If a jobs worth doing, get a someone who knows what they are doing to do it!

RRS Autobiography Indus
RR P38 HSE V8
RRS Supercharged Santorini
AMG CLK Rear Tyre Shredder

Post #613800 Thu May 20 2021 8:23am
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8971

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

Johnrrs wrote:
LR should be recalling all cars with affected engines and fitting an upgraded crank shaft (if there is such a thing). Can the freedom of information act be used with LR to see how many vehicles have actually failed? If you had this info and a few names of unhappy LR customers BBC watchdog just might take it on.


I think the problem is that no one, including LR, knows which engine is affected and could go bang. So they'd have to recall every 3.0 V6 diesel ever sold and replace all the cranks. That's just not going to happen as they've sold well in to 6 figures of these lumps. so the cost would be many millions of quid.

Of course, they could just cover any that do fail. That would be much less expensive, although still a lot of money, but the goodwill it would engender in the LR community would be worth a lot. We know of a number of LR stalwarts that have left the brand over this issue as they couldn't trust the engine and didn't want to run a V8 petrol.

As for FOI requests - FOI doesn't cover private companies such as LR. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #613801 Thu May 20 2021 8:44am
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pjbracer1



Member Since: 25 Aug 2014
Location: Southampton
Posts: 409

England 

Yeah I dont think a recall would work but for piece of mind they should cover the cost to repalce the engines without question if and when it does happen, I agree that maybe there should be a mileage limit perhaps over 100k is 50% etc... as they cant replace a moon mileage car 20 years down the road but a car should be and would be expected to last at least 15 years and certainley over 100K mechanically, when you consider even the cheapest models can out live an LR 3.0 SDV6 TDV6!

My Mrs has an Alfa Mito that is only looked after by me (it gets serviced by a garage) but lets say she is a get in and go type and that is a 2010 car and it runs like a dream!

They have just tried to call again so Ill give them there dues they are at least trying (either that or they are trying to flog me a new one!) They still cant follow simple instructions though as I asked them to reply to my in txt form so there is a record but as is often the case they like to call knowing there is only a recordied call their end so anything said cant be used against them!

I shall call them back in a bit but I will be recrding the conversation! just gotta find an App to help! If a jobs worth doing, get a someone who knows what they are doing to do it!

RRS Autobiography Indus
RR P38 HSE V8
RRS Supercharged Santorini
AMG CLK Rear Tyre Shredder

Post #613802 Thu May 20 2021 9:03am
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Iomegas



Member Since: 15 Nov 2020
Location: Newcastle Upon Tyne
Posts: 213

United Kingdom 2013 Range Rover Sport 3.0 TDV6 HSE Santorini Black

Hi I rang Land Rover Customer Services just as an enquiry about this problem spoke to a vey nice lady.She basically said in a roundabout way that your more or less on your own.I used my RRS as an example 62000 on a 2013 plate full service history I was told sorry but Land Rover would not support or pay if this problem occurred.On the call they didn’t even seem to want to register the problem and I explained the notices that had been put out as reflected in here by Land Rover.I stated that something like this surely damage some their brand name .The lady concerned did say I understand your concerns but LR would not look to support a claim on my example.I said so LR are saying they have a product and a potential replicated fault across a engine but hey that’s a risk you take with a Land Rover product !!
Not the fault of the lady I spoke with as no doubt she was following a tightly followed script but annoys me at LR handling about this problem. Yawn

Post #613810 Thu May 20 2021 12:32pm
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8971

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

You have a simple choice - buy one or don't buy one. If the worry is too great, go elsewhere with your money.

The thing is, now that LR have moved to their own range of engines, they aren't going to be worried about the 3.0 V6 gaining a reputation. They don't sell it anymore and if anyone asks them they will just point to their new range and say "it's not a problem if you buy a new one from us". They can, and have, wash their hands of the whole Ford Lion range of engines.

For LR, the reality is that most claims will be from second owners who didn't even buy it new. SO LR aren't going to feel any compunction to support them. Someone that bought one from new and still has it is likely to get some support, either by virtue of it being in warranty or because LR will see someone who is likely to buy another one new. The second hand market is of no interest to a car manufacturer. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #613818 Thu May 20 2021 3:01pm
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RRS4ED



Member Since: 05 Feb 2021
Location: Yorkshire
Posts: 37

United Kingdom 

Man when i saw your reply thought its sorted, gutted for you!

I understand its 2nd hand and they are not interested but there is no set case to whether they help with good will or not as there has been cases they did.

I really wanted one of these but I asked my local dealer where would i stand if this happened. Sales guy went on to say how reliable these are and you have to be extremely unlucky for this to happen but would not answer the question, would you repair it without any cost for me, instead he just kept avoiding the subject.

It wasn't cheap either 36k for a 65 plate they wanted.

Probably not relevant but ended up buying an x5 which is not as capable or without its problems but at least bmw warranty is more comprehensive than LR.

Post #613837 Thu May 20 2021 7:27pm
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pjbracer1



Member Since: 25 Aug 2014
Location: Southampton
Posts: 409

England 

If the answer is buy one of dont buyt then thats is fine! If you were made aware of it in the first place prior to sale!

If under full disclosure dealers all said oh buy the way the 3.0 SDv6 or TDV6 might just fail on you and there is no support, no one would buy one new or second hand and bear in mind hat the second hand market isnt just for the people who cnat afford brand new it keeps the people who want to keep buying new a place for the dealer to sell them on!

I understand that LR want to wash their hands but that doenst make it right! The number of owners the car has or who it is bought from makes 0 difference if the car has been maintained by the manufacturers dealers and any works required have been carried out as advised! The car was bought in good faith by all parties so just saying buy a new one isnt fair game.

The engine isnt fit for purpose! It you get lucky then great, its not an issue but if it blows then they should offer to help out unless it hasnt been serviced properly or has excessive mileage!

If a restaurent knowingly continued to serve rotten food and people got sick who is at fault? is it the person who chose to eat there or the restaurent!

No car maker is ever going to say here is our range of cars but this one might have a problem and fail but dont worry it might not! No one is gonna buy that car, however if they said this one does have some issue but dont worry if it fails we will sort it thats different and then stop using that problem engine until the issue has been sorted or a fix has been put in place!

The fact still remains that the problem happens and is still an issue and should still be held accountable, if thsi was an issue with the brakes or the chasis just disconnecting from the body it would have been sorted!

Being misled is not fair on any level, the first few problems that occured maybe but after a pattern forms and they even create a docuement stating what to do then the problem is real! If they agreed to help out with no questions asked if the problem occurs then none of use would be on this thread, if anything we would all be singing the praise of JLR on how great their CS is. But they choose not to go down this route and just ignore the issue (hands on ears LALALALALALALA)

Even if they offered 50% then its a start but to ignore it is totally wrong! If a jobs worth doing, get a someone who knows what they are doing to do it!

RRS Autobiography Indus
RR P38 HSE V8
RRS Supercharged Santorini
AMG CLK Rear Tyre Shredder

Post #613844 Thu May 20 2021 9:00pm
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Iomegas



Member Since: 15 Nov 2020
Location: Newcastle Upon Tyne
Posts: 213

United Kingdom 2013 Range Rover Sport 3.0 TDV6 HSE Santorini Black

Hi Pj I agree it is as they say a bit of a mess Shocked do we know any figures percentage wise of the failure rate on the engines?it would be interesting to know statistically the failure rate. Question

Post #613847 Thu May 20 2021 9:11pm
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Dave-t



Member Since: 18 Jan 2020
Location: Glasgow
Posts: 436

United Kingdom 

Pubracer…….totally agree Joined the X5 45e club
1994 Defender 90 300 tdi

Post #613851 Fri May 21 2021 5:46am
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garrycol



Member Since: 30 Nov 2010
Location: Canberra
Posts: 1067

Australia 

While LR have an obligation to support their products, the engine is actually made by Ford and their consortium. Now this engine in a modified form has been fitted to Ford US products for a couple of years now without any issues. It is telling that Ford recognized that with tougher consumer laws in the US - eg Lemon Laws the version of the 3.0 engine sold in LR products would not be a viable option in the US where Ford would be hammered in the courts.

So knowing there was an issue with the 3.0 engine they beefed up the bottom end with a thicker crankshaft and modified block to accommodate the heavier crankshaft in addition to other modifications to suit their market.

To me this is telling that the actual manufacturer has modified the engine and yet denies there is an issue.

Here in Australia we have the Consumer Laws to deal with this issue (basically has to be fit for purpose and is warrant-able for a period of time as deemed appropriate for the quality of the item and overrides manufacturer warranty) but unfortunately they did not put in place agencies to enforce the laws so it is really up to individuals to take car companies to court to enforce the Laws - not really an option to take on multinational companies.

It is rare our main Consumer Agency gets involved in individual cases but mainly when the are many - is arguable whether they should be involved given the failures of these engines. They have in the past and in April 2018 Ford was fined $10 million by the Australian Competition and Consumer Commission (ACCC) for its response to consumer complaints about PowerShift vehicles (Fiesta/Focus) covering a 10-month period in 2015 and 2016.

I am not sure what laws apply in the UK but here we can do Class actions and maybe owners need to get together and launch class actions. 07MY RRS TDV6
Arctic Frost
Aspen Interior

Post #613852 Fri May 21 2021 6:56am
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naks



Member Since: 15 Jul 2016
Location: Stellenbosch
Posts: 1167

South Africa 2013 Range Rover Sport Supercharged Siberian Silver

The original TDV6/SDV6 was made by Ford, but then production was taken over by JLR in 2012 (?) when Ford closed down their plant. --
2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear
2015 Range Rover Sport Supercharged V8 HSE Dynamic



Defender Puma Workshop Manual: https://bit.ly/2zZ1en9
Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO
Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ

Post #613853 Fri May 21 2021 7:15am
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