Ive just had this email from my dealer who im buying a used car from tomorrow,,Should I just keep the email & print it off.?

I have just sat down with my workshop controller and the outcome was that any engine failure or crank shaft issue is 100% covered under the approved warrantyproviding that the vehicle is serviced in line with the manufacturer recommended service intervals.



With this being part of the approved scheme and any issue with the above is covered under the warranty and would be paid for in full by the warranty.



I will sort the InControl this afternoon! Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

This is the email so hopefully im covered.

 Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

Is that from the salesman & workshop controller who are starting new jobs on Monday
To be serious, that's good that they have put it in writing. I wonder how many failures they have relative to cars produced
because no-one comes on a forum to say their crank is fine
Enjoy your new car

According to their tech guys & manager they have never heard of the crankshaft issue or oil dilution That is hard to believe Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

Just had this same conversation about these items not being covered under the used warranty on another thread I started (and I found it absurd that the engine would not be covered)...has anyone actually had a case on here where they have tried to claim for an Approved Used car and been rejected for an engine fault??

Yes, the guy that bought Tyrefitter’s last RRS........ only a couple of days after driving it off the forecourt the crank snapped and there was no coverage.... 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

As a lawyer, I would take that as a clear representation as to the coverage of the warranty. This is important, because a party who has been induced to enter into a contract on the basis of a statement - as you clearly would have been here - that is untrue or misrepresents a material fact can sue for damages or rescission of the contract,depending on the exact nature of the misrepresentation. Just check (a) the car has currently been serviced as required so they don’t try and get you on that point and (b) the warranty documents don’t exclude any prior representations, which would technically include this email. However even if they do, as a consumer you have pretty good protection under the law and the email from the dealer would be extremely persuasive in any argument / litigation you had if they tried to wriggle out of paying.

If it was me, I’d be happy to buy the car on the basis the crankshaft is covered should it fail.

Tyrefitter wrote:

Ive just had this email from my dealer who im buying a used car from tomorrow,,Should I just keep the email & print it off.?

I have just sat down with my workshop controller and the outcome was that any engine failure or crank shaft issue is 100% covered under the approved warrantyproviding that the vehicle is serviced in line with the manufacturer recommended service intervals.



With this being part of the approved scheme and any issue with the above is covered under the warranty and would be paid for in full by the warranty.



I will sort the InControl this afternoon!

I had nearly the exact same email when i wanted clarification before renewing my extended warranty. I feel alittle more comfortable now should the worst happen  2003 BMW M5 - 5 Litres of V8 Optimax Slurping Goodness in Carbon Black

2013 SDV6 HSE Black Edition- Orkney Grey with Ebony & Ivory. LR Facelift RAI, Genuine G4 Expedition Rack, 4x Warn SBD-160 Spotlights, Warn 9.5XPS Winch, Mantec Underbody Protection and Sump Guard, Full Easy Lift Suspension Module, LR Light Guards, Light Force HTX230 Hybrid spotlights, 18” Compomotive PD1881 on 265/65/18 BF Goodrich KO2, ARB fridge, TuffTrek awning 😎

So has JLR realised it has enough problems at the moment without having a mispresentation case brought against them to have quietly put the word out to dealers that they will look more kindly at customers with a snapped crank issue ? 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Should have kept your RRS Tim rather than having concerns about the warranty and moving on from it to the Outlander and Lexus.
Tim Tim
RRS sold and replaced with a Skoda Kodiaq after appalling RR Dealer experience and LR inability to supply new cars in any sort of reasonable time frame..

The Approved Warranty is provided by a third party that is neither the dealer nor Land Rover. I don't see how the dealer can claim that the warranty will cover it when the warranty people have said otherwise.

Surely, the only outcome would be that you'd have to take the dealer to court and ask that the dealer be made to pay for the work as they made statements that were then untrue. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

timhum wrote:

Should have kept your RRS Tim rather than having concerns about the warranty and moving on from it to the Outlander and Lexus.
Tim

Tim moved on to a Mini. It was muddywheels that went down the Japanese route.  2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Hi,
as said ^ keep the email, print it off and put in the service book/docs and enjoy the pick up on Friday


and just make sure the previous services have all been done to schedule, as haggisman has said,
one of the RRS I looked at at York had missed its first services by many 1000's and a good few months, I asked LRCRC about the warranty and reply was
"Needs to be completed to schedule" that one was not
ISTR another thread on here or D3 that an approved car had missed a service and the dealer said they would do Both and stamp the book to say that

Check the previous services.  Porsche Cayenne 2022
gone Porsche Cayenne 2020
gone Corris Grey HSE Dynamic 2016
gone Ipanema HSE lux 2010
gone Rimini HSE 2005
!!

RRSTDV8 wrote:

The Approved Warranty is provided by a third party that is neither the dealer nor Land Rover. I don't see how the dealer can claim that the warranty will cover it when the warranty people have said otherwise.

Surely, the only outcome would be that you'd have to take the dealer to court and ask that the dealer be made to pay for the work as they made statements that were then untrue.

Tim unless and until the JLR or the warranty provider takes out any reference to exempting design faults then the warranty is still not worth anything, despite claims above. I’m about to retire, there is now no way i’ll Ever be able to own a new RRS - if JLR had had the IPace and RRS PHEV on the market when they claimed they would then I would now be driving one of those and have it paid off before I retire, on my present salary I can afford the PCP now but not in 18 months time. As it is I now own the Mini. I have enough faith in JLR to get the next Defender right and launched by the end of this year to have put down a deposit on one to replace both the Countryman and my 1996 TDi300 Defender 90. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW