Whoops not a happy customer.

 16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

Similar customer service from the tonbridge branch of Lancasters hence they lost a £36k cash sale on a sport as I cancelled it collected the deposit and went to another dealer after no one wanted to talk to me after telling me it wouldn't be ready to collect on time after I rang them at 6pm on a Friday to find out what time I was to come in the following day.

Just got told you will have to come in during the week when we are ready ! 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

^^^^
I bet they don’t lose any sleep over it.

It’s not the attitude of course but 36k cash sale...that’s light paper ....there’s isn’t much profit in that for them.

Sad indictment however . 2019 Svr and 2019 R35 GTR

There may not be much profit in that sale, but what about his next one? Or the one his friend might have bought but goes somewhere else having heard bad things? These are the roll on losses that the dealers seem to forget. Easy to lose a customer, hard to get them back. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

^^^^^

I don’t disagree .....but seemingly there’s no shortage of people wanting to buy JLR products. 2019 Svr and 2019 R35 GTR

It shouldn’t be anything to do with the profit in the sale as to the customer service you receive. They lost any chance of any money from servicing and the profits from my next car that will not be bought from them as will not set foot on the premises after my last experience 2017 SVR. SVO Scafell grey Ebony interior
2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior. Gone

^^^^
Course it shouldn’t .....but it probably is. 2019 Svr and 2019 R35 GTR