I have owned my RRS for nearly 12 months now so it is time for a service and MOT. I also have two faults with the parking sensors and TV module which need investigating.

Contacted Marshall Land Rover Cambridge on 8th May asking to book the car in for the above. Their response was no service slots available for the next 4 weeks, no loan cars available and can't collect or drop off the car. Explained that the MOT will run out in 3 weeks but no offer of help.

Tried to ring the service department at Lancaster Land Rover Milton Keynes over 2 days on 6 occasions and no answer! Finally contacted them by on-line chat 2 days ago and was told that someone from the service department will ring me straight back. Still waiting after 2 days!

Contacted Guy Salmon Northampton and told that they have no service slots for "at least 4 weeks" and no loan cars available!

Concerned that my Land Rover 2 year used vehicle warranty may be invalidated if I do not get the car serviced at the 12 month point I contacted Land Rover Customer Service. That was 3 days ago and still waiting for a response.

Land Rover seem to have lost their CUSTOMER SERVICE ethos; or did they ever have it to lose?

Finally, I noticed in my engine bay a FREE MOT FOR LIFE sticker from Guy Salmond who originally supplied the vehicle when new. It also states that this offer remains in effect for subsequent owners of the vehicle. I checked the terms and conditions on their website and found that I qualified for a free MOT. I contacted Guy Salmon and they said no, it is only for the original owner. I referred them to the wording of the sticker and their own terms and conditions to the offer, they said that they would check and call me back. Yes, you guessed it, that was 2 days ago and still waiting!

Can anyone recommend a Land Rover independent garage in the Cambridge/Norfolk/Suffolk area? I am done with Land Rover Main Agents.

Time for a stiff drink I think

To be honest you will probably get a better and more conscientious service from an independent. I hate all main dealers of all makes. I’ve had BMW technicians hide damage from me and Ford fitters who try and talk down to me, they’re all as bad as each other. 2019 5.0 SC SVA (Current)
2012 5.0 SC AB. Sadly written off by a campervan
23 plate Focus ST (Current)
1942 VEP Ford GPW Jeep (Willys) (Current)
1943 Whites M16 Halftrack (Current)
16 plate Eurofighter Typhoon, 2 x Eurojet engines with 20,000lbs thrust each. 1380mph

I have owned 2 Sports that came with free MOT for life deals - both was honoured when needed by Guy Salmon Coventry & that's where the good news ends
I looked on Topix the other day to confirm the next service date for my current RRS - it had been serviced on the 18/4/18 by LR Stafford - OH NO IT WAS NOT & so the pantomime began . Numerous phone calls & contact made but still no resolution. I have asked why the vehicle serviced used my VIN number & maybe a call to the Feds is needed. I believe the servicing technician did not check the VIN & went by the Reg which happens to be the one on my RRS before I owned it
I believe it's a simple human error but if I can't get it sorted by next Wed I will be escalating the up as far as I can including the police.
All in all - in my 8 years of ownership I can honestly say I have nothing good to say about my dealings with any main dealer - Except Dan @ Duckworths  16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

Book the service online. Coventry have dates available at the end of the month (first week in June with a courtesy car). Cambridge have dates at the start of June (6th with a courtesy car). RRS MY17 SDV6 AB
Evoque MY17 TD4 AB

Why give your money to these idiots, you wouldn't take in any other form of transaction. Find an indie and spend less for more service. 2006 2.7 TDV6 HSE in Cairns Blue.

Try your local council for MOTs. Many have their own MOT bays for their own vehicles and do MOTs for members of the public too. You have the benefit that they don't do servicing work so they're not looking for things to fail in order to fix them. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

syl wrote:

Book the service online. Coventry have dates available at the end of the month (first week in June with a courtesy car). Cambridge have dates at the start of June (6th with a courtesy car).

Thanks syl for your reply. I had no idea that you could book a service online It also cuts-out the pain of trying to get through to the service desk and then speaking to someone who seems to have no idea about customer service

Thanks also for all the replies and advice to my post Due to various issues with getting the service and MOT done before 30th May I have booked the car into Guy Salmon Land Rover at Coventry, a 170 mile round trip for me! Let's hope the service is worth it.

In future I will search out a local independent LR specialist for my next service and look into getting the MOT done at a Local Authority depot as suggested.

Thanks again everyone

I must admit I'm not sure why you are complaining when you are trying to book a service/MOT with not much notice, it's not the dealers fault you didn't book early enough. Most dealers of any make of car are booked 4 weeks in advance especially March-May when the majority of new cars are registered. Next year book 4-5 weeks in advance problem solved  2019 BMW X3 2.0i M Sport in metalic black- Brilliant
2014 Mitsubishi Outlander PHEV Atlantic Grey, replaced with 2018 Frost White Outlander PHEV, can't fault em - now gone
2012 SDV6 HSE in Orkney Grey, Privacy Glass & Side Steps (notice a theme)! - Even better but now gone
2009 TDV6 HSE in Stornoway Grey, 20" alloys, Privacy Glass & Side Steps - Fantastic! but gone

I usually book with my indy a couple of weeks in advance because I want a loan car. If I didn't want a car, I could usually book within the next 7 days.

One benefit of using an indy is that they don't spend half of their workshop time fixing warranty issues like the main dealers do. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

We must be doing something wrong up here, i’ve never had to book more than 10 days in advance with the local main dealer and with my 90 the indie has been able to take the car the next day, problem has been to get home from them as they are a bit off the beaten track/ bus routes at Killin. Only issue can be getting a loan car from the main dealer but they do offer a pick up and return service as they are 14 miles away in the nearest town. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

mike21 wrote:

I must admit I'm not sure why you are complaining when you are trying to book a service/MOT with not much notice, it's not the dealers fault you didn't book early enough. Most dealers of any make of car are booked 4 weeks in advance especially March-May when the majority of new cars are registered. Next year book 4-5 weeks in advance problem solved

It does seem that more and more people are getting frustrated by poor customer service which is painfully substandard for such a top end product, a lot of loyal customers are jumping ship to other marques purely because of this 2019 BMW X3 2.0i M Sport in metalic black- Brilliant
2014 Mitsubishi Outlander PHEV Atlantic Grey, replaced with 2018 Frost White Outlander PHEV, can't fault em - now gone
2012 SDV6 HSE in Orkney Grey, Privacy Glass & Side Steps (notice a theme)! - Even better but now gone
2009 TDV6 HSE in Stornoway Grey, 20" alloys, Privacy Glass & Side Steps - Fantastic! but gone

The problem is car makers are like insurance companies......... they don’t want loyal customers who come back time after time, they can only see conquest sales from other companies. The insurers are learning (albeit very slowly) that they need to look after return customers otherwise as announced thus week in the Insurance world, the government will step in and force them to do better for loyal / returning customers. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW