I dont consider myself to be particularly tech savvy but I dont consider myself to be a technophobe either. However several aspects of the infotainment system on my new 2017 AB are driving me nuts. Can anyone help me with these issues

1) I have signed up for the InControl Remote and Apps on my iPhone but for some reason I can't sign in to Route using the same password. I have tried deleting and downloading the Route app twice now but each time it rejects my password. Any ideas?

2) Why doesnt the car connect automatically to Apps every time I connect my phone (via a USB cable) to the car? Every time I get in the car and connect the phone I have to go through a process of opening the Apps page on the phone and clicking on the prompt before the phone connects to the Apps menu on the screen. And then if I happen to go to another app on the phone, it loses its connection with the L-R Apps. This is so user unfriendly, its crazy. I've given up using the Apps menu because of this

3) When I open the Navigation page, why do I get a prompt to sign in every time? Sign in to what? I have tried signing in using the same email and password I use to signing in to Remote and Apps and it doesnt want to know. So how do I sign in to the Nav page and what do I get if I do?

4) How does Traffic work? I understand that my phone has to be connected to the car and the Personal Hotspot switched on (at least thats what the dealer told me) but Traffic only seems to work some of the time. Any ideas why?

5) I have tried installing a SIM card in the SIM card slot several times but the car says it can't read the card. Any idea why? I'm pretty sure I've put it in the right way. What would I get anyway with a SIM card installed

Before anyone says, I have tried looking at the instruction manual before posting this but I cant find answers to the above. As I said the infotainment is so user unfriendly that I'm actually starting to pine for the medieval infotainment system on my old 2014 HSE which at least had the merit of being relatively simple, albeit crap

Could I ask what iphone model you are using, and what IOS version you are using please?
Latest version is currently IOS 11.1.1 John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Hi Johnski. iPhone SE IOS 11.1.1

Thanks, that rules out several ideas.  John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Mikef

I to have been through most of these issues with my new car in the last week or so, here’s what I can tell you from my experience.

Reading your post I think most of your problems lie with the SIM card not being read by the car, I read the book and notes in the car about ten times prior to installing mine, dealer said to use tweezers & take your time, there is a lot of posts on here about faulty card readers, mine seems to be working as it’s using data & I can get the live maps etc when driving. Also you have to register accounts separately for all the systems, navigation, apps & incontrol secure etc. This is a pain but it has to be done. I ended up hooking the car up to our home WiFi to finally get everything registered. You can use the same username & password for each with no problems.

Use the on line notes & guidance but if the cars telling you it can’t read the SIM card I think you’ll have to resolve that before moving forward. There are a few settings in the car you also need to activate to make it all work.

Good luck

Not sure what is going on but the Remote and Planner Apps are 2 different systems, the Route App is a LR interface to a Here system and they both need you be registered with a Userid and password.

You use the same ones, but you are connecting to 2 different systems.

Somewhere in the in car menus there is a sub menu to login, cannot remember where!

I thought the in car sim and using a phone's hotspot gave the same facilities? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

m13lky wrote:

Reading your post I think most of your problems lie with the SIM card not being read by the car, I read the book and notes in the car about ten times prior to installing mine, dealer said to use tweezers & take your time,

Glad you got it sorted. Yes our previous bmws have all had the ict fully loaded up & working from the dealer & the owner only needs to register one account, JLR obviously don’t like making things easy for their clients!

Markf is your sim etc still working ok? I gave mine the kiss of death on here, car was in for some minor unrelated mechanical work at supplying dealer, when I got it back SIM card is now not reading? Removed sim & tried in loan discovery set up & used data with no problems, spoke to dealer they don’t have a clue? Now with JLR technical, seems a big coincidence but checked the data usage on our account & it was using data daily until it went into the dealership, would seem like a faulty card reader now!

Do you have to shut down or similar before removing SIM card? On some units this causes problems and loss of data if not done correctly, not sure how integrated in RRS . John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Nothing in handbook but that doesn’t mean much with JLR, worked fine for around a week, stopped working when the car was at dealers, no one touched sim, when I removed it when I got the car back was all in the same way round, pushed right home etc. Must be a coincidence, sim set up fine and worked in loan car after I removed from RRS, moved it back into RRS & hey presto nothing, just keeps saying reading sim on ict system. Waiting on JLR technical getting back to me about master reset, won’t hold my breath!

Why is it only iphone that these systems work for, again RR has picked the worst technology to use. Most of the good tech car manufacturers allow the use of either android or apple devices. M16 SVD8 ,4.4 HSE with a few extras, Sold R50 , Wife SQ5 , BMW R1200GSW.

The problem hasn't been with Apple it's been with the third party programs used by LR not working when IOS was upgraded to v11.0 One problem was everything now has to be 64 bit and several programs used by LR Service 32 bit and weren't upgraded in time. Plus some other software problems with LR programs, which again is a bought in product!
Nothing wrong with Apple or iPhone or iPad unless it is an older version which cannot run IOS 11.1.1
Most companies and industry use Apple products, computers etc. Nothing wrong with it, but as ever, Put Rubbish in, rubbish comes out.

I cannot answer why JLR decided to only use Apple (iPhone)and not use Android as well, presume because total number of mobile phones in use, is still Apple iPhones. John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

m13lky wrote:

Markf is your sim etc still working ok?

The Route Planner App is a waste of time IMHO.

I use my laptop to create routes and send them to the car, you can maintain your list of destinations by adding and deleting them and this will sync with the car.

You can also build up a route of several way-points.

Finally you can link through to the Map Updates, there was a new one added yesterday!! 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!