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![]() | Home > Dealership Feedback > Lookers Park Royal - the worst service I have had with LR |
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james5599 Member Since: 14 Jun 2009 Location: london Posts: 325 ![]() ![]() |
Is Natasha fit though?!......it may have some bearing whether she should sacked or just merely reprimanded.....; ) 2019 Svr and 2019 R35 GTR |
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Vadim Member Since: 20 Apr 2010 Location: London Posts: 855 ![]() ![]() ![]() |
I called today again. Natasha was not in... Someone else took the call and of course he promised to call me back. I refused to get off the line again and asked to speak to the Manager - Paul. I was put on hold for 10 min, then asked again if Paul could call me back which I understandably refused as well. So they put me on hold again, make me wait for another 20 min and then hang up. Tried calling back right away and they never pick up the phone.
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james5599 Member Since: 14 Jun 2009 Location: london Posts: 325 ![]() ![]() |
Just go in person and collect the car.
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BJH1959 Member Since: 25 Mar 2017 Location: Paredes de Coura, Portugal Posts: 410 ![]() ![]() ![]() |
Use this link. http://media.landrover.com/en-gb/contact
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Vadim Member Since: 20 Apr 2010 Location: London Posts: 855 ![]() ![]() ![]() |
Ive reported the dealership to LR Customer Service at their HQ and they've opened the case to investigate. To my surmise, or not, before opening the case they contacted Lookers Park Royal to find out whats going on with the car and were told there was no one to speak to them... If HQ calls in to find out whats going on and doesn't get an answer - it does sound serious. Vadim A. |
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Vadim Member Since: 20 Apr 2010 Location: London Posts: 855 ![]() ![]() ![]() |
Thank you very much for the link. Vadim A. |
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BJH1959 Member Since: 25 Mar 2017 Location: Paredes de Coura, Portugal Posts: 410 ![]() ![]() ![]() |
You're welcome. I hope you sort it soon. |
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Lucifus Member Since: 12 Sep 2017 Location: Herts Posts: 29 ![]() ![]() ![]() |
I’ve not used lookers myself but your experience unfortunately is no surprise. It’s not just main dealers who give poor experiences/customer service. I refuse to use main dealers now if I can help it. I’ve also been screwed by specialists in the past. I think I’ve found a good one though just outside of London. Just had a major service carried out including belts, brakes and bushes. The service was honest, the customer service was great and the price ok. Thank god for review sites online. The google review score for lookers is terrible! |
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Lucifus Member Since: 12 Sep 2017 Location: Herts Posts: 29 ![]() ![]() ![]() |
https://g.co/kgs/Z9VS4T here’s their review link |
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SVR575 Member Since: 16 Apr 2008 Location: uk & Europe Posts: 1827 ![]() ![]() |
Is she fit? |
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Tyrefitter Member Since: 19 Jul 2015 Location: Bridlington East Yorkshire Posts: 3677 ![]() ![]() ![]() |
![]() ![]() ![]() ![]() To be honest they are probably all the same,,I sold my14 ab 4 week ago only to get a call from new owner saying engine is ![]() Andy. Andy. 21 Ford Ranger Gone but not forgotten Focus RS Red Edition 2015 RRS AB Fuji. 2014 RRS SC Santorini 2016 VW Amarok 2014 RRS AB Fuji 2012 RRS Red Edition Fuji 2015 Nissan Navara 2012 RRS SE Santorini 2008 RRS White 2007 RRS Santorino |
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gogsy1956 Member Since: 15 Jun 2013 Location: Tyne and Wear Posts: 952 ![]() ![]() ![]() |
Vadim,, sorry to hear about your issues,, just to add to the mix, you say you got excellent service from he dealership prior to it becoming a "lookers" centre. I have dealt with a Nissan dealership with my wife's car for 7 years now, never a problem,, it is now lookers Nissan rather than Nissan Newcastle, last week I tried to call to book the annual service and most,,, 3 separate calls to get someone who would actually take some details and arrange something. I also experienced the" I'll get someone in the dept to call back"which never happened and having on the phone for an age.
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Violetpiano Member Since: 03 Jun 2014 Location: London Posts: 561 ![]() ![]() |
Vadim,
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 ![]() ![]() |
They get away with ( and it isn’t just lookers but all the other big chains of dealerships) because JLR/Tata don’t give a f |
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