I'd be grateful for some advice.

My range rover L494 was picked up yesterday by Harwoods Crawley for a service. It stayed overnight as needed a small item changing which wasn't in stock (apparently a temperature sensor was chewed through by an animal!?) . It was dropped back today while we were out.

I got a standard message from them yesterday afternoon saying in the vehicle inspection while in the workshop there was a one wheel with a mark. I called them to clarify and they said it was tiny but they point it out as part of their health check. I thought nothing of it as assumed it would have been there but too insignificant to spot - my alloys are in great condition.

Car returned today and key posted through letterbox. The alloy is trashed! The lack of brake dust should prove its fresh perhaps.

They didn't inspect the car or get me to sign anything when they picked it up regarding condition. Do I have any options? Clearly there is no proof either way (apart from my word that the wheels were unmarked). Any advice on what happens in these situations?

Phone the Dealer Principal and chat it over without losing your rag to begin with.
I usually photograph the car before leaving it with anyone.... Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

I am the same as Dr Rob. I always do a walk around with the service manager / reception and take 4 pictures of my car when I drop it off for service after my wife's car was damaged during service. Because of this, it was repaired with no argument by BMW. Gone - 2008 Stornoway Grey RRS 2.7 TDV6
Gone - 2009 Buckingham Blue RRS 2.7 TDV6
Gone - 2010 Alaska White RRS 5.0 V8 Aspirated
Gone - 2017 Chawton White RRS 5.0 V8 Supercharged
Current - 2010 Java Black RRS 5.0 V8 Aspirated
Current- 2024 RRS P400 SE Dynamic

Skittles001 wrote:

I got a standard message from them yesterday afternoon saying in the vehicle inspection while in the workshop there was a one wheel with a mark. I called them to clarify and they said it was tiny but they point it out as part of their health check.

That's terrible.

I'd expect them to replace that alloy without any quibbles and at least offer a few free services for the audacity to return it to you in that condition. Harwoods are supposed to be a reputable group so interested to hear how they deal with this. MY16 SDV6 Autobiography

Get it on their Facebook page  Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Or even post it on Land Rover's Facebook page.......... 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Done

Last edited by Ozziev1980 on Fri Oct 13 2017 7:48pm. Edited 1 time in total

Have a look at this.
http://www.which.co.uk/consumer-rights/let...t-a-garage

I recently went through something similiar when my Caravan was damaged whilst at the dealer for a service. Initially I sent a letter using the Which template but the dealer still refused to make good. I then put around 50 really bad reviews all over the internet, everywhere I possibly could, Google, Yell, Caravan Forums, Facebook etc etc. Within 24 hours I had the Dealer MD on the phone begging me to remove the reviews. I told him what he needed to do before I would do this. Within a week, the damage was repaired, so I removed everything I had placed online.

Whatever you decide to do, you MUST be factual, do not embellish in any way or you'll find yourself fighting a court battle.

Good luck

Agree with Dr.Rob and the others. Do not accept it. go for it! RRS 3.0 SDV6 HSE Lux
RRS 3.0 TDV6 gone
LR 3 HSE V8 gone
DiscoveryII V8 Gone
Discovery 1 V8 Gone
Mustang Shelby
Alfa Guilia (classic)

I had similar with a BMW I had in for service, whereby it came back with a scratch. I tried everything and they wouldn't budge, so I submitted a small claims court action for the cost, and won. Will never buy a car from them again, silly from their point of view really as they could have sorted for £250, in the end it cost them about £600. 2012 RRS SDV6
2014 BMW 320d X-Drive Touring
1999 VW Polo stage rally car

Are certain the damage was not already done? - it's very easy to damage an alloy and not notice it happened.

M3DPO, you must be weariing very thick glasses  RRS 3.0 SDV6 HSE Lux
RRS 3.0 TDV6 gone
LR 3 HSE V8 gone
DiscoveryII V8 Gone
Discovery 1 V8 Gone
Mustang Shelby
Alfa Guilia (classic)

Last edited by Hog on Sun May 21 2017 10:28am. Edited 1 time in total

 RRS 3.0 SDV6 HSE Lux
RRS 3.0 TDV6 gone
LR 3 HSE V8 gone
DiscoveryII V8 Gone
Discovery 1 V8 Gone
Mustang Shelby
Alfa Guilia (classic)

I didn't know my wife posted up on here she always claims it can't be her she never noticed it before :