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Home > General (L494) > Leather interior on the L494 |
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steve_hmmm Member Since: 11 Mar 2015 Location: West Mids Posts: 21 |
~2.5k miles / 3 months. Even the rear seat is looking awful!!
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Thu Dec 10 2015 2:54pm |
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sayers Member Since: 01 Dec 2009 Location: Wiltshire Posts: 105 |
Been told From my dealer that the manufacturer of the seats and the pukka job they done is acceptable and would shrink to shape maybe JLR should seek a different supplier and sort this issue out. |
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Thu Dec 10 2015 4:17pm |
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BoldlyGo Member Since: 13 Jan 2006 Location: Surrey Posts: 216 |
I got my car rejected and lemoned as a consequence of similar after 3 mths and 3.5 k miles.. very similar creasing to Steve hmmm's, in fact identical but in almond leather.. They initially tried a 3rd party but it just got worse.. In between replacement turning up some 6 months later I was given a free evocque.. push hard and supply pictures and keep an audit trail.. I used Hunters of Guildford fyi
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Thu Dec 10 2015 6:24pm |
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steve_hmmm Member Since: 11 Mar 2015 Location: West Mids Posts: 21 |
Many thanks for the advice BG. Dealer seems to be ignoring my calls now... Merry Xmas |
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Thu Dec 10 2015 8:08pm |
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BoldlyGo Member Since: 13 Jan 2006 Location: Surrey Posts: 216 |
Ok. Look.. We need to get tougher in our dealer interactions.. The head of service won't care, he'll just say leather is a natural product and tough.. Focus your relentless communication on the dealer principle and or Head of the Group. 'No response' is not an option, go to forensic detail in your photos, put them in a PowerPoint side by side to a car with perfect leather. Highlight in red arrows with descriptive text every imperfection. Then give them one opportunity to resolve it, steaming will not work, re- skinning might but it might also compromise the interior if skins are imperfect or the fitter poor. Don't give up....do get emotional. It's a lot of money ! P400e HSE Portofino Blue and Ivory Seats.. it's like a yacht!!
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Thu Dec 10 2015 8:51pm |
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jpegnall Member Since: 30 Nov 2015 Location: Surrey Posts: 76 |
I know overfinch use the same shop as Aston Martin and Bentley t do their interiors. Wonder how much it would cost to get them to re-do the seats - if LR won't do it/do a terrible job I'd be inclined to get a few quotes from places like that and then make a claim against the dealer/LR and my credit card company for that amount. Don't think it is unreasonable and you might get leather seats that will last. |
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Fri Dec 11 2015 10:19am |
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philmw Member Since: 18 Aug 2006 Location: Nottingham Posts: 1671 |
I'm pretty sure both Bentley and Aston Martin cover the seats themselves. The 'Sport's are done by Lear. |
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Fri Dec 11 2015 11:33am |
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Lobster Member Since: 22 Feb 2009 Location: Adelaide, Australia Posts: 16 |
I think philmw has found the clue, this new production plant may explain the current problems.
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Fri Dec 11 2015 1:15pm |
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jpegnall Member Since: 30 Nov 2015 Location: Surrey Posts: 76 |
If that is the case Overfinch London were telling me porkies when I was down there last month looking at an Evoque for the wife. |
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Fri Dec 11 2015 1:24pm |
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philmw Member Since: 18 Aug 2006 Location: Nottingham Posts: 1671 |
Lear have hundreds of sites, and have been suplying JLR for a long time. Them and Johnson Controls. The seats are delivered to the sites. The dash is assembled on site (but not by JLR). |
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Fri Dec 11 2015 4:11pm |
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philmw Member Since: 18 Aug 2006 Location: Nottingham Posts: 1671 |
Evoque is Johnson Controls I think. Aston use Bridge of Weir leather and stiched in house (over Recaro frames). Bentley as in |
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Fri Dec 11 2015 4:17pm |
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sayers Member Since: 01 Dec 2009 Location: Wiltshire Posts: 105 |
Lear Corp is the ones that done my pukka job said it was done perfectly when left at 2pm on Tuesday 8th, started the job that morning. |
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Fri Dec 11 2015 4:37pm |
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fkarim Member Since: 14 Apr 2012 Location: London Posts: 2216 |
My seats were steamed about a month ago when the car had around 1700 miles but that didn't make a big difference. Only reduced some of the wrinkles in the rear corners which were there from new and I had shown to the dealer when collecting the car.
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Sat Dec 12 2015 1:14pm |
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Triumph_Dave Member Since: 11 Jul 2013 Location: Somerset Posts: 124 |
Hi Fkarim, from your photos your seats have almost the same amount of flabby leather as mine in similar areas..
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Sun Dec 13 2015 1:36pm |
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