As we all know, never let the dealer wash your car.

Anyway...car has been with them a couple of weeks. They apparently washed it on arrival before they saw my message not to wash it. I was immediately nervous about the high gloss plastic which they can never seem to get right on any car they touch. Lo and behold, I turn up to collect a suspiciously clean vehicle. I ask them if it has been washed...they said no but they had 'ran a damp cloth' over it. A damp cloth over a car which had sat gathering dust in a workshop for two weeks? On soft black plastic? Are they mad?

Lo and behold all the black plastic is swirly and scratched. Dealer are now replacing both mirror covers, bonnet vents, A, B, C, D pillar covers and all the black gloss on the glazing. Hopefully lesson learned for them and their third party valet contractors!

Thats's a lot of parts to be changed. I'd be more worried about the pillars not being fitted correctly! Yours will most likely be the first car they are trying this on! Good luck a good result nevertheless.

Thanks. Id rather they just listen and respect an £80k car in the first place.

God yeh tell me about it! Read my other thread - nightmare!

I'd rather just get a competent detailer to bring back the gloss shine on the affected parts than risk the removal and refit to be honest, would probably be cheaper for the garage too, so win/win.  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Same story with mine , dear washed when asked not to . Lots of swirling . Lots more really poor service and I have opted to go for a detailer that I do trust to repair reapply the life shine re seal polish and hard wax the complete car.
The point I was trying to make to the dealer is the wash boy didn't do anything he hasn't done to all the other cars he washes , they need to up their game if they don't want it to happen again.
The dealer has now lost all my future business, Autoglym have given a disappointing response by saying they can send someone to oversee the work in January if I can wait that long .

What we are overlooking here is the hideously bad choice of material to be used on a Utility vehicle all be it a luxury one...

Despite loving it and caring for it with kid gloves.... it will in time look like cr...p and be full of swirls despite your best efforts...

It''s just the nature and a characteristic of the finish and quality of the material used ...  2014.5 SDV6 AB Dynamic ... Fuji /Santorini Pan roof and 22's
2013 Porsche Boxster S 3.4
2014 Audi A3 S line Quattro
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