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Home > General (L494) > Squeaky brakes and terrible dealer service! |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
Thanks - are Grange rated good for after sales? |
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Wed Nov 04 2015 4:30pm |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
Thanks for the insight Fingers crossed for Park Royal! |
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Wed Nov 04 2015 6:37pm |
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jim4244 Member Since: 16 Feb 2012 Location: No Posts: 1210 |
You need to put your foot down "mate" and point out that you have parted with the best part of £100,000! |
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Wed Nov 04 2015 10:43pm |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
Cool- will let you know how I get on...Slough were having none of it.... |
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Wed Nov 04 2015 11:11pm |
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0310 Member Since: 28 Jul 2015 Location: A long way NW in the UK Posts: 213 |
At my dealer the general rule is if its a straight service you pay £15 for the courtesy car insurance, if there is warranty work you don't pay. I have not paid anything for several years as my Evoque was ALWAYS in with faults.
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Thu Nov 05 2015 9:03am |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 |
It amazes me that these days all dealerships (irrespective of marque) servicing depts operate computerised booking in for cars. If it is a standard service they know how long the service will take and what parts are required, they know how many cars will be in that day and they SHOULD know any recall/warranty work your car requires and LR even tells them the parts and time needed for the recall job and they should know how many people are employed in their servicing departments and their levels of expertise yet they cannot offer you a timed appointment when you should present your car for servicing/ work. When you book your car in they make you sign two sets of paperwork (minimum), one is the job sheet the other is invariably one the asks how you are going to pay and authorising them to do the work so they have had toi go to the trouble of doing some research on your car beforehand to be able to print out those sheets.
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Thu Nov 05 2015 9:31am |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
Oh dear - I'm not sure whether I have been darn right unlucky or if all the RR dealers are useless around here! So this morning I took my car to Park Royal. It started really well - greeted at the entrance by a chap who welcomed be by my surname and took my car from me and ushered me to the main reception where once again I was greeted by my surname and asked to take a seat whilst she grabs my service advisor. This is when it all went downhill!
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Tue Nov 10 2015 1:24pm |
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fkarim Member Since: 14 Apr 2012 Location: London Posts: 2216 |
You have a PM. Current: Volvo XC90 T8 Inscription Pro PHEV with some optionals on top
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Tue Nov 10 2015 2:04pm |
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James @ LPR Member Since: 25 Nov 2006 Location: Park Royal, London Posts: 31 |
Hi RRSMan,
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Tue Nov 10 2015 3:06pm |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
Thanks James, emailing you now. |
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Tue Nov 10 2015 3:09pm |
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jim4244 Member Since: 16 Feb 2012 Location: No Posts: 1210 |
RRSman, I am really sorry that you have experienced such crappy service so far. Hopefully things will get better....
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Tue Nov 10 2015 3:21pm |
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philmw Member Since: 18 Aug 2006 Location: Nottingham Posts: 1672 |
Don't go too far north though. The dealer I got my SVR through put two things on the car. a) Swirls/scratches on every panel. b) The delaminating number plates
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Tue Nov 10 2015 3:38pm |
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