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Home > General (L494) > 1st interactions with aftersales |
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JasSmiths Member Since: 28 Dec 2014 Location: Staffordshire Posts: 53 |
I feel your pain, its always a nerve racking experience Hope it all goes well for you! I'll no doubt have to do exactly the same trip when mine arrives hopefully next week! |
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Sun Oct 25 2015 11:16pm |
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Dave777 Member Since: 15 Feb 2015 Location: Sussex Posts: 485 |
Good luck!
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Sun Oct 25 2015 11:24pm |
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Hobster Member Since: 30 Jan 2015 Location: Sussex Posts: 168 |
That's the problem with 1st impression... you only get to make 1.
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Mon Oct 26 2015 5:45pm |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 |
I think you need to take this up with the DP/ General Manager at the dealership and also register the complaint with LRCS, naming the dealership and relating the full saga. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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Mon Oct 26 2015 6:26pm |
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JasSmiths Member Since: 28 Dec 2014 Location: Staffordshire Posts: 53 |
Your post Hobster is exactly my experience to every single dealer I've ever dealt with, they drive me absolutely up the wall .... It's just simple things yet they come out with what has to be the best BS I've ever heard every time! Like in your case, you booked it in over 4 weeks in advance and checked everything over with them before hand explaining that you wanted the said "experienced technician" to work on it yet this has happened.... It just defies belief! I can almost guarantee that they didn't start working on it until 15:00 when inControl reported it moved for the first time! |
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Mon Oct 26 2015 6:47pm |
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drdelrrs Member Since: 02 Nov 2010 Location: UK Posts: 1163 |
Yep all too familiar I'm afraid.
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Mon Oct 26 2015 6:56pm |
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SVR575 Member Since: 16 Apr 2008 Location: uk & Europe Posts: 1827 |
Land rover dealers, what a incompetent arseholes they are. SVR 2018 in Santorini Black. |
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Mon Oct 26 2015 7:07pm |
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jim4244 Member Since: 16 Feb 2012 Location: No Posts: 1210 |
Welcome to the "Land Rover Experience" lol |
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Mon Oct 26 2015 7:38pm |
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drdelrrs Member Since: 02 Nov 2010 Location: UK Posts: 1163 |
I have a feeling its misplaced arrogance. It seems as if they believe they know best, they are used to selling high priced products and operate in this bubble of b***s**t where �50k is everyday and �100k is quite common.
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Mon Oct 26 2015 7:38pm |
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jim4244 Member Since: 16 Feb 2012 Location: No Posts: 1210 |
Once you find a decent dealership you will be fine. I have 3 dealerships all equidistant from me, Marshalls Bedford, Stratstones Milton Keynes and Guy Salmon Northampton.
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Mon Oct 26 2015 7:45pm |
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RRSTDV8 Member Since: 12 Aug 2011 Location: Northamptonshire Posts: 8991 |
OP's experience sounds familiar to me. Ridgeway at Oxford and Guy Salmon at Stratford both messed me around; Ridgeway are useless - although the guys on the desk try hard, the guys in the workshop seem to all be apprentices on their first day at the job! Guy Salmon gave me the same "waiting for the experienced technician" guff when they had my TDV8 in for some warranty work. They also failed to provide the loan car arranged - so I ended up paying Enterprise for a couple of days.
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Mon Oct 26 2015 8:40pm |
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RRSman Member Since: 10 Feb 2015 Location: London Posts: 1439 |
I can't believe Jaguar and Land Rover are part of the same group. The best customer service I have ever received from a main dealer has been with Jaguar!! The ownership experience of my XKR was the best I have ever had - period! The dealer was Amersham.
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Mon Oct 26 2015 9:10pm |
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fkarim Member Since: 14 Apr 2012 Location: London Posts: 2216 |
Sadly this is not uncommon as others have also said On one occasion when I checked the dash cam footage after my previous car was returned to me, I found the car to be parked in their storage area during the time they had repeatedly claimed to be "ploughing on with a lengthy repair" When they eventually did do the job they kept creating one problem after another. I had warned them specifically about that sort of thing beforehand. All this was despite me trying to create a sense of urgency by telling them right at the beginning that I was taking the car on holiday in a few days time. Every problem I tried to pre-empt, still occurred anyway The final issue was sorted just 18 hours before our departure
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Mon Oct 26 2015 10:00pm |
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jasons Member Since: 26 Sep 2015 Location: Surrey Posts: 93 |
This is so true of my experience at Harwoods in Coulsdon when I bought my Evoque. The prep was poor, panel damage and trim that fell off in two days- for the missing trim I was told that someone must have stolen it as it wouldn't just fall off. They quibbled over it being a warranty issue and when they did relent I confirmed the colour of the car and they said they would let me know when it was ready to collect. Nothing for two weeks so when I chased they said that I hadn't confirmed the colour and we're waiting on me, it's not like they could look it up on their own system! DP was involved, along with LR customer services and it did get sorted but I told them I would never set foot in there again. Their attitude was so poor, I paid 40k outright for the Evoque, it may not be much to them, but it was to me! but when they don't have to try and sell these cars it does create an air of absolute arrogance, because if you don't buy it, there's the next one in the queue who will. Conversely, after owning several Lexus the CS was outstandingly good.. J 2012 RRS HSE. Firenze Red. |
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Tue Oct 27 2015 7:30am |
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