Hi All,

Just thought I would share my first experience with Lookers Park royal. Car was booked in for 105k service last week and I asked them to check out some issues. One of them being a "squealing noise" whilst driving and another being the passengers mirror would not come back to position after moving from reverse to drive. On the noise issue they found nothing and on the mirror issue they said it was functioning correctly. After collecting the vehicle I noticed both issues were still there. I rang and booked back in for today. I have just received a call advising that the memory module needs replacing... Why didn't they pick that up last week? and secondly the noise is coming from the rear brakes which are binding. Now the real question is... Why didn't they pick this up the first time and more importantly when they done the service last week surely they would of checked the brakes. Not a happy customer after paying over £1200 last week they now want another £500. Its not the issue of the money its the time wasted of taking the car back and forth, not the service you would expect from a main dealer. I think ill try Hadley green next time!!!

What amazes me is that these dealers don't seem to realise that missing items and then finding related faults later makes owners wonder what done and what was considered out of sight - out of mind.

that's exactly what I was thinking. the worrying thing though is how could they have missed the brakes if they apparently carried out a full service!!!

^^^ Working from memory but I thought one of the items to be ticked on the Service sheet was brake pad condition and disc run-out and/or scoring.

it gets worse.......

just taken the car in the local tyre place for wheel alignment. Front 2 tyres bald on inner edges. rear 2 tyres bald on inner edges with some metal thread showing. Clearly Lookers Park Royal didn't do a service but charged me for the privilege or they did do a service but didn't take the wheels off!!! not sure how you would call that a service then.

if it was me - I would kick it off big time - I would demand to look at the workcard - job sheet  16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

vin297 wrote:

it gets worse.......

just taken the car in the local tyre place for wheel alignment. Front 2 tyres bald on inner edges. rear 2 tyres bald on inner edges with some metal thread showing. Clearly Lookers Park Royal didn't do a service but charged me for the privilege or they did do a service but didn't take the wheels off!!! not sure how you would call that a service then.

£1200

Definitely one to take to the dealer principal. Also be worth talking to Trading Standards - the garage has charged you for a service they obviously haven't carried out. That sounds like fraud. Make sure the dealership knows you consider it to be fraudulent too. Also be worth pointing out that in the era of internet forums like this one, sure fraudulent service does not go unreported.

Also, what did they say they had done for £1200 at the service? Mine was recently serviced at a dealer and it was about £500 (for the 90k miles equivalent service). They presumably gave you a sheet with the service items ticked off as they did them? 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

I had the 105k service carried out at a LR main dealer, before selling my TDV8 last month. Cost was £540 inc belts changed and MOT cost. I was also handed a detailed invoice setting out everything done and a 'Health Check' report on collection that sets out tyre tread/condition, amongst other things check dover.

As RRSTDV8 says a harsh word with the Dealer Principal is certainly called for. This really is unacceptable and needs to be taken further. FF 4.4 V8 Soooo looking forward to this bad boy
Ex 2006 RRS SC - garbage
Ex 2016 135i M Sport - dream car
Ex 2003 RS6 Avant - piece of cr*p
Ex 2014 320d X Drive, M Sport Touring - ok I guess
Ex 2007 RRS TDV8 - bloody loved it
EX 2007 FL2 XS - not so bad

105k Service
Brake Fluid Change
Air Con Service
Suspension Recalibration
New Brake Hose, due to incorrectly fitted caliper!
5 Wheel Bolts (apparently swollen and apparently common!)
Engine Under tray bolts seized, new bolts fitted

in terms of the tyres , the check sheet attached to the invoice just says what the "worn" percentage is, no mention of the insides being bald.

Pretty sure £1200 won't be just for the service. I have had service quotes from a few local-ish dealers (including LPR) in the past and even though London dealers tend to charge extortionate prices (especially when a price match is not negotiated), I have always been quoted < £700.

Such posts always make me regret why I didn't review my Blackvue footage following my last service to see if any corners were cut. It was a different dealership and I have no evidence or suspicions of any wrongdoing but just a general wondering.

As others have said, do not let them get away with this

Edit: OP just explained the £1200 and suspension recalibration is expensive so makes more sense now.

Why is the suspension calibration expensive? It's only a bit of labour and shouldn't take long to do. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

I think I would be speaking to Land Rover .................

RRSTDV8 wrote:

Why is the suspension calibration expensive? It's only a bit of labour and shouldn't take long to do.

I was quoted £450+ for it when my previous RRS needed recalibration. I was told it needs to be adjusted, then monitored after it comes to rest/goes to sleep, re-adjusted if needed, the process repeated a few times potentially. Even left overnight to see what happens next morning. They said it is time consuming hence the high labour cost. One of the reasons why I think IIDTool is a good investment because if I ever need to do it on my current RRS I wouldn't charge myself £100/hr to do it

The Calibration was only £82.80, the service was £520 and the rest was made up of the other bits that needed doing which are mentioned above.

I guess from my point its the fact that they didn't carry out basic check s on a service and its irrelevant whether I paid £500 or £5000 for a service the brakes and tyres are standard service items.