Simon. So you definitely do not have a gap between the underside of the boot door seal and the top of the rear PU (plastic surround)? MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

That is unbelievable. Gal Dove, what was the dealer's reaction to your request to reject the car? Mark

SVR in Estoril Blue

Much as it galls me to say so, the dealership have only been sold a poorly built car by LR - which they have then sold to me. However, LR are now trying to say that it's the dealers problem. Unreal.

Make no mistake, the dealers are complete arseholes - worse than estate agents but they didn't build the car. So my target has to be LR.

All my legals are in place. I'll ensure that this goes viral unless I get a result.

BTW all the other RRS's in the dealership had exactly the same issue with the boot. MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

Good luck with that. You are helping us all by making LR face up to their responsibilities. Mark

SVR in Estoril Blue

(Sorry duplicate) Mark

SVR in Estoril Blue

Mark_N wrote:

Good luck with that. You are helping us all by making LR face up to their responsibilities.

That is shocking.....

Gal do not give up on your quest to get that issue resolved nor to go legal and viral if necessary.....

i will be doing exactly the same if my car turns up like that... it will now be the first thing I look at on delivery / hand over....

I will simply reject the car and refuse to take delivery..... 2014.5 SDV6 AB Dynamic ... Fuji /Santorini Pan roof and 22's
2013 Porsche Boxster S 3.4
2014 Audi A3 S line Quattro
---------------------------------

Gal Dove wrote:

Much as it galls me to say so, the dealership have only been sold a poorly built car by LR - which they have then sold to me. However, LR are now trying to say that it's the dealers problem. Unreal.

Make no mistake, the dealers are complete arseholes - worse than estate agents but they didn't build the car. So my target has to be LR.

All my legals are in place. I'll ensure that this goes viral unless I get a result.

BTW all the other RRS's in the dealership had exactly the same issue with the boot.

In term of legality, your beef is with the dealer from whom you bought the car, not JLR. 

Yes, legally, the contract is with the dealer but I would have thought LR will be keen to avoid bad publicity. Key thing to do is put everything in writing and set reasonable timescales for the dealer to address your concerns. Your position is much stronger if you have given the dealer the opportunity to resolve and they haven't.

I agree that anyone collecting these cars should not even take delivery if this fault is evident. I missed a dented roof rail in my Evoque on collection and it's vital to put the excitement of picking up the new car aside and go over it with a fine toothed comb. Mark

SVR in Estoril Blue

Definitely no problem with this on my HSE. Regards

Malcolm

Gal... I don´t see anywhere on this thread that you have contacted Pete@customer relations

Nor do I see anything about your issues in his section on this site
i know you are in touch with LR direct but the more noise you make and steel pans you bash the better..
Let them know you are not going away without a satisfactory resolution......

Personally I would spend an hour with my lawyer, take advice and formally complain with photo evidence to the dealers...
Copy LR customer relations in on the correspondence as well so that they are fully aware. 2014.5 SDV6 AB Dynamic ... Fuji /Santorini Pan roof and 22's
2013 Porsche Boxster S 3.4
2014 Audi A3 S line Quattro
---------------------------------

Definitely no sign of any gaps on mine, not even loose. 2014 Nara Bronze SDV6
GONE TDV6 HSE RRS in Giverny green,Ebony interior, Side steps,Tints, PTI, Tow pack, mud flaps, Side strips and Dynamics pack.

Been watching this post and I find it unbelievable , that you can be treated in such a manner , when I purchased my first sport it was 4 yrs old , I wasn't happy with the wheels few chips here and there I only noticed when I washed the car a few days later , not a problem they came 300 mile round trip dropped a freelander off , returned car 2 days later wheels done , shortly after I had a problem with the Bluetooth , same again 300 mile trip took car returned blue tooth fixed , 9 months on problem with Central locking same service again , 12 months on mot and service req, again same good customer service , the service was the 5 yr one which I was then told req the cambelt when I said I thought it should have been done @ 4 yrs before I purchased the car they agreed 50/50 I have since purchased , new evoque dynamic , new disco , pre reg BE sport , collecting 2014/5 hse in 3 weeks ( all being well ) customer service has been fantastic , yes I have been a bit disgruntled with the depreciation on my BE but we reached a compromise today Rob

UPDATE: Following lengthy and arduous telephone conversations with Land Rover customer services, I was finally told that there is a fix for this problem and that it is 'recognised' but not a fault. It is 'an intentional design inclusion that will facilitate further work if it becomes necessary'.

You can read that as many times as you like. It'll always read the same way.

My car went back the dealers with the promise of 'the fix'. I suggested to customer services that this seemed a little too good to be true and that if there were a fix then there would have to be a national (or even global) recall on this - costing JLR huge amounts of money and causing lots of PR damage. 'No, it'll be fixed'.

The car left on Monday and came back today, having spent five days in the dealerships compound gathering tree sap and pollen. There has been no work to the car whatsoever. There is no fix.

A Land Rover employee has subsequently told me that JLR are just hoping that this (and some other) issues with th car will just go away otherwise they will have to do a recall. He described the situation as 'disgusting'.

Gentlemen, there is only one way that this issue will be resolved and that is if everyone who has the fault reports it to customer service with photographic evidence and describes their vehicle as not being fit for purpose. Even if we did experience this sort of groundswell we'd still be lucky for JLR to admit liability.

I'm yet to decide on what's best to do about this. My guess is that I'll sell privately and never revisit the marque again. The whole situation has been dreadful. Whilst I appreciate that this can't be construed as a safety issue it still leaves me cold when I think about the day that I handed £65k over to them in cash - only to be treated like this less than three months later.

They simply do not give a . End of. MY14 RRS2, Corris, Pano, 50/50 Cirrus/Black leather, Meridien sound, 22" Style 6's, Bespoke Gap around tailgate.
Porsche 911 (just left!)
1972 VW Bay Camper (cooled by the air alone!!)

Gal your frustrations are totally acceptable and I feel gutted for you who is your dealer or are you not allowed to mention , when I bought a disco last year I got the usual email from lr customer service a week or so after delivery , started to fill in then got bored and submitted what I had put nothing derogatory , however because I hadn't filled it out in full it had flagged up as not satisfied lr customer services downgraded my dealer as a result , I then had the dealer onto me very quickly , panicking that I was dissatisfied and trying to resolve a problem I didn't have , I then had to email lr customer service explaining the situation , ( I didn't have to but felt it right ) lr want a 70 per cent customer retention , looking at your posts my feeling is your dealer is a bag of and letting you down rob 2014/5 rr sport hse, Marianna black , silver roof , silver door mirror caps , privacy , deployable tow bar
2014 defender 90
Gone 2013 rr sport be
Gone and missed 02 Nissan xtrail