Hi All,

'08 TDV8 went into 'get you home mode' yesterday mid journey. LR assistance were prompt & believe turbo issue. Car then taken to local main agent, enterprise pick me up and put me in a really awful little plastic chevy 4x4. The question is does anyone know the details of car hire entitlement for an approved warranty car as I asked enterprise if I could swap into a merc or beamer and was told no (even though day rate for these vehicles is less than that for crap chevy) due to the fact that LR regard these manufacturers as competitors and will not sanction their customers being exposed to such product.
Is this enterprise brush off as they don't have any cars?
Also does anyone know what level of vehicle you can get given the LR dealer that has my car thinks it will take up to 4 days to repair, let alone return the vehicle to my home.
Thanks in advance.

Anything can change but Land Rover usually expect you to be put in an LR product, although not always possible straight away.

When in my new defender in the highlands with a failing brake vac seal i had a ford fusion for 2 days then a freelander for the rest. Mike

2014 Facelift Discovery

When I used the service I was given a new sport
No tints or steps though

Nik. 2015 Golf R DSG
Gone 2013 Mercedes C220 CDi AMG Sport Plus
Gone 2008 2.7 RRS HSE

Approved warranty does not give you a replacement Landrover/range rover, you get a certain standard, I had an automatic insignia estate when my alternator went on my FFRR. They originally gave me a manual corsa, but swapped that the next day.

Slightly off topic, but when I used to drop my TVR Chimaera 500 in for a service I used to be lent a "useless engine size" Nissan Micra, made getting back in the TVR a event to look forward to  

"Roads ? Where we're going there are no roads." Back to the future.

Thanks all. Turbo has gone so am told my RRS will be off road until sometime next week which means I've got to get out of this chevy junk so will have another chat with enterprise and if no joy then LR customer service.
Love Rangie's, have had 2 sports and 2 vogues in last 10 years but, why can't they build a car with the reliability of the Beamer?

So Enterprise can't change the hire car in due to LR rules and LR customer service refer me to small print in the warranty document stating such matters are the responsibility of warranty administrator 'Car Care Plan Ltd' trading as LR Approved Warranty Administration.

A quick flick through all the documentation I have for this vehicle and the first mention of Car Care Plan Ltd is page 19 of the warranty book. NO mention I can find of anything except LR in all the original docs and warranty letter etc but when it comes down to it I'm not really a LR customer!!!

Why can't they make clear that all this Approved LR stuff is guff and unless you buy a new car with it's manufactuers warranty you might as well be buying from Daly's used cars, as LR don't really regard you as their customer!

So I buy a car from LR main dealer, it's a LR approved car, with a LR approved warranty, but when I have issues it appears I'm not a customer of LR but of Car Care Plan Ltd.

I am a little disappointed with firstly the turbo failure of my vehicle (to be expected with these vehicles I know) but today more poked off by the failure of LR assistance, LR customer service and enterprise for all failing to solve what appears a simple problem, getting me out of a bad Chevy (cost £242.16 per week) and into a 3 series or c class merc (cost £231.88 per week).

The problem is usually availability of the right car... In Aberdeen in the winter getting any 4x4 is a nightmare let alone a Landrover . Enterprise normally don't have enough ... I've been lucky enough that the dealership stepped in and lent me a d4 when my d3 was off the road two winters ago... Nice one town and county ... Guess who get all our service work. 2011 MY- RRS HSE - Zermatt -Ebony-Piano .... its a monochrome world

2006- BMW Z4M Roadster -Titanium Silver

Club - Ex Defender & Disco 3

All of my warranty work has, so far, been such that I can book the vehicle in at the dealer and arrnage for one of their cars to be available. Getting quite used to the Freelander SD4 these days... 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Well enterprise actually have plenty of suitable vehicles which are cheaper to rent than this chevy thing, the issue is around LR or should I say Car Care ltd, won't authorise me have one.

the warranty is underwritten by someone else correct, that doesn't stop it being thoroughly excellent though. Your problem seems to be the hire car? Personally I don't think it would bother me too much.

as for reliability of a BMW - I'd rather not!  ============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

BigCat8810 wrote:

Well enterprise actually have plenty of suitable vehicles which are cheaper to rent than this chevy thing, the issue is around LR or should I say Car Care ltd, won't authorise me have one.

mse wrote:

Sounds like you dont have the genuine factory warranty - which is where you will get the right car.

rrsboy wrote:

Your problem seems to be the hire car? Personally I don't think it would bother me too much.

BigCat8810 wrote:

So I buy a car from LR main dealer, it's a LR approved car, with a LR approved warranty, but when I have issues it appears I'm not a customer of LR but of Car Care Plan Ltd.